Did a fair bit of looking around on TA before making this booking. Booked it having stayed at FS Singapore and loving it. Stayed four days at FS Maranouchi with my husband and our two teenage boys. The deal breakers for me were the excellent central location near Tokyo station and also the fact that we could all stay in one decent sized room. We got one of their website ‘stay four nights for the price of three’ which helped hugely. The rate was still up there but similar to getting two rooms for ourselves in this very expensive part of Tokyo.
Have since found out about booking through the FS preferred agents which entitle the guest to extras. I would urge anyone looking at FS to look into this. I wasn’t aware of it till I read some flyer forums.
I looked at other locations near Tokyo Station like the Mandarin, The Palace and the Peninsula but decided this was the best, A+ in fact, with a short walk to the Ginza and next to Tokyo railway station Yaesu South exit. I feel to get the most out of your stay in Tokyo you have to stay very near one of the big connecting stations like Tokyo or Shinjuku. Then your down time catching trains is minimised.
We got a premier queen room of 52sq m, it was very nicely appointed, comfy beds, luxury bathroom and lots of storage. FS kindly lent us a PS3 with some games for our 13 year old, fortunately he was so busy with tripping around Tokyo it didn’t get used much, but a nice touch nevertheless.
The concierge were outstanding, they helped us with arranging Sumo tickets and were prompt replying to emails before we arrived. Akhil at the concierge desk was particularly helpful and welcoming. The icing on the cake when we left was when a lovely young man from concierge accompanied us to catch the Narita express on departure and navigating the myriad passageways of Tokyo to the right platform and also helping us purchase our tickets and get our Suica card refunds. We think we’re savvy travellers but we couldn’t have found our way to the N’ex without the young lad who helped us and even took the luggage trolley down through the station! BTW ALL the staff at Four Seasons speak good English, right down to the housekeepers.
Just a couple of pointers if you stay at the F/S Marunouchi:
There’s a convenience store in the complex below the building, turn right outside of the main entrance towards the ginza, cut the corner right, over the plaza, towards the railway bridge and take the escalator down when you see the basement entrance. The store is right there.
Don’t forget to take a walk along the Nakadori St in the close by Marunouchi area, a gracious, upmarket shopping area, where you will really get a sense of the results of a country that has experienced economic growth for the last 50 years. The Christmas lights down that street were absolutely breathtaking when going for a night walk.
Take the Skybus hop on hop off tour, starts at the Mitsubishi building a 5 minute walk from the hotel. Will give you an overland view of Tokyo.
The Muji flagship store at Yurakcho (5 minute walk) - I'm a shopaholic -is a fabulous example of anti brand, products that are environmentally friendly in a Japanese way. The Loft shop next door is like a kind of target store with everything from nail clippers upwards.
To sum up this Four Seasons isn’t about wow hotel receptions areas, it’s about giving service where it makes a real difference to your stay. The service levels are well above average in a city where there is lots of good service.
Book through a FS "Preferred Agent" to get a better deal
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
February 3, 2013
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Thank you for taking the time to write such a thorough review and the travel tips for Tokyo are also very well thought of. I am pleased that you enjoyed your stay and the services that we provide. It is true that finding your way through Tokyo station can be daunting, even for Japanese guests, so I am glad that you took our offer of using the platform greeting service. Looking forward to welcoming you back to us soon again.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.