Our family has stayed at various Four Seasons properties and has always found the product to be superior. However the Four Seasons Tokyo and Marunouchi even exceeded our high expectations and is perhaps our new favorite property.
The small scale of the hotel allows for extremely personal service. We were traveling with our 7-year-old daughter and felt that the staff sincerely enjoyed meeting her and talking to her. Not JUST her, we were all made to feel very welcome and even special but the way our daughter was welcomed was exceptional. The hotel had cookies for her in our room, small-scale robe and slippers, bath toys etc. Small touches that collectively really added up to mean a lot.
At one point we asked about which bullet train to take for a day trip and a member of the staff not only walked us to the station and ordered the tickets for us (in Japanese) but then purchased a ticket for himself so that he may enter the station and walk us all the way to the actual train making sure that we were all set and on our way. Later when it was time to check out another member of the staff walked us (and all of our luggage) to the terminal for the bus to the airport, waiting at the station until we actually pulled away. This type of service in invaluable and extremely helpful.
A very welcome and unexpected surprise was an upgraded room to a spectacular suite... The entire (all too short) stay was flawless and wonderful.
Earlier this same trip we had stayed at the Peninsula. While this is also a spectacular hotel the simple fact is that the Four Seasons is superior (for us anyway). The room was nicer (and that is saying something) the service was perfect and the location is nearly ideal.
These are pros running a tight ship and I cannot recommend them more highly.
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- Also Known As:
- 4 Seasons Hotel Tokyo At Marunouchi
- Four Seasons Hotel Tokyo At Marunouchi Japan
- Four Seasons Chiyoda
- Chiyoda Four Seasons