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“Excellent value for money. Service a bit sterile” 4 of 5 stars
Review of Hotel New Otani Tokyo Executive House ZEN & The Main

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Hotel New Otani Tokyo Executive House ZEN & The Main
4.0 of 5 Hotel   |   4-1 Kioicho, Chiyoda 102-8578, Tokyo Prefecture (Akasaka / Roppongi)   |  
Hotel amenities
Ranked #13 of 65 Hotels / Ryokan in Chiyoda
Certificate of Excellence 2014
Belgium
Contributor
16 reviews 16 reviews
13 hotel reviews
Reviews in 10 cities Reviews in 10 cities
39 helpful votes 39 helpful votes
“Excellent value for money. Service a bit sterile”
4 of 5 stars Reviewed June 20, 2012

After having stayed three times at the New Otani Hotel in Tokyo, my wife and I believe to have a fairly objective view of the qualities and shortcomings of this place. This report is a summary of our experiences during all three stays. The hotel is located relatively close the Akasake-Mitsuke metro station and hence easily accessible by public transport. Just bear in mind that it is quite a walk from the metro station platform to the hotel reception, partly due to the size of the station, but also due to the sheer size of the hotel. If you have a lot of luggage to carry, you are probably better off catching a taxi to drive you to the hotel main entrance. A taxi ride from Tokyo Station to the hotel is about $20.

The first time we used the New Otani, we opted to go for the least expensive room, in the Garden Tower. That room was sufficiently large, definitely to Tokyo standards, but we were nonetheless a bit disappointed by the fact that it looked quite old fashioned. Obviously this type of room had not been renovated for the past 30 years. On the second night of that first stay, we were rudely kept awake by very noisy neighbours. By 3 am, there was still too much noise, so we called the front desk. An attendant was sent up and this guy obviously heard all the noises coming from the neighbours room right into ours and into the corridor. But he did not do anything about it. I suppose it has something do with Japanese etiquette. However, we had paid for a good night's sleep and decided to take matters into our own hands. A couple of solid knocks on the wall and a hard-to-ignore "SHUT UP" quietened things down. The following morning we complained to the front desk manager about what happened during the night. In genuine Japanese style we got a thousands bows and as many apologies, but again, nothing was done to ensure that the subsequent nights would be quiet ones. Only after I got really upset -- something that is unheard of in Japanese etiquette -- did things start to move. We were offered an upgrade to a DeLuxe Room in the Main Building with the guarantee that that room would definitely be a quiet one. The rooms in the Main Building are in an entirely different league than the ones in the Garden Tower. They are as large, if not larger, and are very tastefully designed in Japanese style. It is like stepping from a 1980s Holiday Inn into a contemporary luxury hotel. The subsequent nights in the hotel were absolutely quiet. Our advice is to definitely book a room in the Main Building and forget about the Garden Tower. During our second and third stay at the New Otani Hotel, we automatically booked a room in the Main Building without ever looking back. All the amenities are provided: slippers, bath robe and toiletries.

The hotel itself is very large and sits in beautiful grounds. The Japanese style garden is worth visiting, even if you do not stay at the hotel. There is a myriad of restaurants in the hotel, but we actually tried none of those. They are expensive -- overpriced in our opinion -- and with so many fantastic eateries in the back streets of Sotoboro-Dori (a very short walk from the hotel) it only seemed logical we tried those instead.

The staff are extremely polite, as can be expected in Japan, and master a certain amount of basic English. Most of the staff speak about just enough English to keep things running smoothly. The moment you want to engage in a conversation that extends beyond their hotel vocabulary, things get a bit more tricky. Check-in went smoothly on all three occasions. There were no queues at the front desk and the attendants were courteous and considerate. Interestingly, it is surprising that in a high-tech country like Japan, the hotel still uses regular locks and keys for their rooms, instead of key cards. I cannot remember the last time I saw this in a major hotel. As can be expected from a big luxury hotel, they had no issues with keeping our luggage for two days while we were off to Kyoto. Check-out was just as smooth as check-in. Our luggage was brought to the hotel entrance were a taxi was waiting to bring us to Tokyo Station.

One thing that is a bit annoying about this hotel is its size. Its back entrance is closest to the Akasaka-Mitsuke metro station. From that back entrance you have to take an elevator to the fifth floor of that building from where you can walk to the Garden Tower reception desk. If you stay in the Main Building (which we recommend) it is another decent walk along one of the restaurants and a number of shops before you reach the Main Building reception area. There you can take the elevator to your room. It reminded us a bit of the casino hotels you find in Las Vegas where you have to walk for miles until you get from your room to the street. The plus side of this all is of course that the rooms are isolated from the urban jungle and there is no street noise at all. If you want to be in the middle of the Tokyo buzz, the districts of Shibuya and Shinjuku are only a short metro ride away.

If you are staying in Tokyo, you can do a lot worse than the New Otani. Of course there are the high-end hotels like the Peninsula and the Grand Hyatt, but their room prices are nearly double of what we paid at the New Otani. Value for money, the New Otani is excellent. The Main Building rooms are great and the location is wonderful -- centrally located, but away from the city noises. The size of the hotel is perhaps a bit overwhelming and the impeccable yet sterile service from the staff might be off-putting for some.

Room Tip: Go for rooms in the Main Building. They are so much nicer than the ones in the Garden Tower.
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  • Stayed April 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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905 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (118)
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Vienna, Austria
Top Contributor
164 reviews 164 reviews
56 hotel reviews
Reviews in 68 cities Reviews in 68 cities
313 helpful votes 313 helpful votes
4 of 5 stars Reviewed June 19, 2012

I stayed at the New Otani for 3 nights in early May. The hotel is very central, close to sub-way stations and is a really big property with a nice Japanese garden. While the breakfast is standard the view from the Breakfast room from the top of the tower was fantastic. The stay was generally good and the staff were very helpful. The downsides were that the property is a bit run down and the equipment in the gym was quite basic and not always working.

  • Stayed May 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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san anselmo
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 12, 2012

We stayed at the New Otani for two nights on April 27th and 28th/2012.
What a great experience! The lavish Japenese Garden with the water fall and the koi ponds with the beautiful red arched bridge connecting the pathways were absolutely magnificent.
The staff was over the top with their kindness and helpful service.
We found Japan to be the cleanest country with the most helpful people in the world.
I told my wife that I wanted to stay up one night to see if they actually washed and vaccuumed the entire streets and subways before the day started!
Now we understand how this beautiful culture bonds together to handle any crisis
The Hotel is located next to the emaculate subway, which takes you to any location in Tokyo.

Room Tip: Try to get a room high, and with a view of the Gardens. 2 floors below the Breakfast penthouse. Yo...
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  • Stayed April 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montvale, New Jersey
1 review
5 of 5 stars Reviewed June 7, 2012

The relaxing outdoor garden, the koi ponds and the hotel itself. The beautiful lobby decorations and wonderful shops were interesting. I attended an international assembly and the food was excellent. The service is A class.

  • Stayed April 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ottawa, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 5, 2012

Stayed there over an full weekend at capacity. LOVED the zen decor of the room and the teapots!! Felt myself relaxed immediately when coming in.

Clean, super helpful staff, beautiful property... just the breakfast was kind of blah... Nothing to write home about... maybe a 20-30 minute wait to get a table... and the cannot cook eggs!

Overall I would stay there again, but definitely not pay for the breakfast inclusion

  • Stayed March 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Texas
Top Contributor
78 reviews 78 reviews
33 hotel reviews
Reviews in 35 cities Reviews in 35 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed June 3, 2012

I was in the Main and the room was plain, but perfectly adequate for a one person 2 day stay. The concierge made dinner reservations based on my emails and was very accomodating. Just wished they had warned me that getting to the tuna auction at 4:45 am would not be early enough to get in. The sushi restaurant in the hotel was very good. The garden is nice to walk in but it could use a few more benches.

  • Stayed May 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Miami Beach, Florida
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed May 31, 2012

I have stayed at the New Otani before, but quality deteriorated seriously this time. The room stank badly of cigarettes and the air conditioning didn't work, making for an intolerable evening before business meetings. Think twice about staying here!!

  • Stayed May 2012, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel New Otani Tokyo Executive House ZEN & The Main

Address: 4-1 Kioicho, Chiyoda 102-8578, Tokyo Prefecture
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Chiyoda > Akasaka / Roppongi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#9 Luxury Hotel in Chiyoda
#10 Business Hotel in Chiyoda
#11 Family Hotel in Chiyoda
#12 Romantic Hotel in Chiyoda
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel New Otani Tokyo Executive House ZEN & The Main 4*
Number of rooms: 643
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Also Known As:
New Otani Tokyo Garden Hotel
New Otani Hotel Tokyo
Hotel New Otani Tokyo Executive House ZEN & The Main Japan

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