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“Surprisingly great” 5 of 5 stars
Review of Hotel Niwa Tokyo

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Hotel Niwa Tokyo
3.5 of 5 Hotel   |   1-1-16 Misakicho, Chiyoda, Tokyo Prefecture 101-0061, Japan   |  
Hotel amenities
Ranked #5 of 58 hotels in Chiyoda
1 review
4 helpful votes 4 helpful votes
“Surprisingly great”
5 of 5 stars Reviewed February 15, 2013 via mobile

We basically stayed here for two nights, reserved a room with large window, private balcony and once we arrived, they did not make us disappointed at all. Hotel location was extremely great in center of Tokyo. Staffs would be friendly and smiling for helping anything at their duty. Great hotel !

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
M3810, Guest Relations Manager at Hotel Niwa Tokyo, responded to this review, March 2, 2013
Thank you for choosing HOTEL NIWA TOKYO and for taking the time to write your review.
We are so happy hear that you had a great time with us.
We believe HOTEL NIWA TOKYO is very comfortable and beautiful Japanese hotel for foreigners.
Please recommend to your friends about HOTEL NIWA TOKYO.
All our friendly staff we look forward to serving you in the near future!

Mie ITO
Guest Relations Manager
HOTEL NIWA TOKYO
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,005 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (99)
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English first
Sydney, Australia
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 13, 2013

This was our first family visit to Tokyo and we stayed in 2 superior rooms at the Niwa for 7 nights. We certainly were not disappointed. The hotel facilities and the rooms were very modern and clean and had all that we needed. We travelled with a young child in a pram/stroller and the nearby JR station (Suidobashi) had an elevator which was a bonus as we also had plenty of luggage. The hotel location is relatively quiet although there are restaurants close by, and a short walk to the Tokyo Dome area provides an array of eating alternatives. The hotel staff were also very helpful, the free hotel wifi signal good, and the massage chairs were amazing.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
M3810, Guest Relations Manager at Hotel Niwa Tokyo, responded to this review, March 4, 2013
Thank you very much for staying with us and for taking the time to write your review.
We are so happy hear that you had a good time with us.
Thank you again and we look forward to welcoming you for your next trip to Tokyo and please use the massage chairs! Take care until then!

Mie ITO
Guest Relations Manager
HOTEL NIWA TOKYO
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 8, 2013

Hotel niwa was close to everything and so easy to get around the city. It was the first time to Japan for us and I must admit I really didn't know what to expect. The staff were very helpful before and during our trip and the location of the hotel is excellent and easy. We stayed 5nights and it was very comfortable and a great price. The third floor is great with free massage chairs and a laundry service which is helpful when your moving on to another location. Highly recommend this hotel and the many restaurants around including one on the corner of the main road with a big white sign that says Japanese dining.... Amazing food!

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
M3810, Guest Relations Manager at Hotel Niwa Tokyo, responded to this review, February 10, 2013
Thank you for choosing HOTEL NIWA TOKYO and for taking the time to write your review.
We are so happy that you had a comfortable time with us.
Please highly recommend to your friends about out hotel.
Thank you again and all our helpful staff we look forward to serving you again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Copenhagen, Denmark
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed February 7, 2013

Fine hotel, rather basic, small rooms and very small beds. We had to upgrade to a room with two double beds to get a good night sleep. And that's not because we are supersize. I actually wear XS-S in Uniqlo sizing!
The best thing about the hotel was perhaps their breakfast - a wide variety, to all tastes.

  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
M3810, Guest Relations Manager at Hotel Niwa Tokyo, responded to this review, March 11, 2013
Thank you very much for staying with us and for taking the time to write your review.
We are so happy hear that you had a good breakfast time with us.
When you visit Tokyo next time, Please stay with us.
We look forward to serving you again.

Mie ITO
Guest Relations
HOTEL NIWA TOKYO
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Berkshire
Top Contributor
98 reviews 98 reviews
30 hotel reviews
Reviews in 51 cities Reviews in 51 cities
102 helpful votes 102 helpful votes
5 of 5 stars Reviewed February 6, 2013

After a bit of a mission getting there by taxi we arrived to a warm welcome and very helpful, efficient staff.
We stayed here for a week and had requested a quiet room, we were fortunate enough to get a room at the back (facing the University) on a high floor. Superior room was spacious with a large bathroom, toiletries were plentiful and replenished every day, even the perfectly pressed dressing gowns were changed daily. Lovely 'proper' tea in posh silk bags was supplied. Room was decorated with a mix of tradition and modern comforts, loved the paper lined backlights behind the beds and the paper shutters across the windows.
They even had massage chairs free of charge by the launderette - again this is a great bonus when you are travelling away for a long time to avoid overpacking.
Well located 5 mins walk from the Suidobashi station and lots of cheap eateries within 5 mins walk on the main road.
Staff were so helpful in giving directions, making recommendations where to visit etc - you soon learn this is a real perk as English wasn't that widely spoken amongst the locals and it's really easy to get lost.
A fantastic hotel and huge credit to the staff, they are a real asset. Would definitely stay there again next time I'm in Tokyo.

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
M3810, Guest Relations Manager at Hotel Niwa Tokyo, responded to this review, March 2, 2013
Thank you very much for staying with us and for taking the time to write your review.
As your comments, we are located to near the JR Suidobashi station.
We are so happy hear you enjoyed good location.
Thank you again and our helpful staff we look forward to serving you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Queensland, Australia
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 5, 2013

We stayed here for the 4 nights of our Tokyo visit. I have been to Tokyo twice before and this is by far the best stay and value for money so far. Right from walking in the hotel is impeccable with a beautiful lobby and super friendly helping staff. The room was amazing, so lovely and clean with a great bathroom with cute complimentary toiletries and such a comfy bed! The room was also spacious for Tokyo hotels, especially one in such a central location. Very close to the Suidobashi train station, very convenient under a 5 min walk away it was really easy to get around. There are heaps of cheap places to eat near also. I have to highlight how amazing the service was, the room is cleaned with fresh towels and brand new complimentary toiletries everyday. The staff was so helpful, my boyfriend pulled a rookie error and lost his wallet in a club in Roppongi (watch your valuables here), we got back in to the hotel at about 4am and the staff so kindly helped me ring through to the club and ask about the wallet, they also rang again in the morning for us before the club closed and also further helped by calling the police station the next day, sadly the wallet didn't turn up but I couldn't thank them enough for the help they gave.
The only very very minor negative we experienced (not at all anything to do with the hotel itself, and this could actually be a positive for some people) was that there are no bars in the area, it's quite quiet location, so you have to get out somewhere else relatively early because the train station closes at around 11.30-12 pm, but in saying that you can get alcohol anywhere any time. Overall we had a really amazing stay at the beautiful Hotel Niwa and would definitely recommend to anyone! Big thanks to the staff and their impressive hospitality.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
M3810, Guest Relations Manager at Hotel Niwa Tokyo, responded to this review, February 10, 2013
Thank you very much for staying with us and for taking the time to write your review.
We believe HOTEL NIWA TOKYO is very comfortable and beautiful Japanese hotel for foreigners.
We are so happy hear that you had a really amazing stay.
Please recommend to your friends about HOTEL NIWA TOKYO.
Thank you again and we look forward to serving you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chennai, India
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 4, 2013

Enjoyed my stay here for a little over two weeks in January. Great location, about a 5 minute walk from the Suidobashi Station (JR Chuo line). This can work against the place as well (it took me a day or two to get over the train noise in the night, but thankfully no trains run past midnight?!). Rooms are definitely larger, compared to the norm in Tokyo, and there are all kinds of restaurants and the ubiquitous convenience stores that dot the neighborhood. Good same day laundry service as well as two coin operated washer and dryers that make it convenient for a longer stay.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
M3810, Guest Relations Manager at Hotel Niwa Tokyo, responded to this review, February 10, 2013
Thank you very much for staying with us and for taking the time to write your review.
As your comments, we are located to the JR Suidobashi station.
We are so happy hear you enjoyed good location.
Thank you again and we look forward to serving you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Niwa Tokyo

Address: 1-1-16 Misakicho, Chiyoda, Tokyo Prefecture 101-0061, Japan
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Chiyoda
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
#5 Family Hotel in Chiyoda
#7 Romantic Hotel in Chiyoda
#7 Business Hotel in Chiyoda
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Niwa Tokyo 3.5*
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Also Known As:
Hotel Niwa Tokyo Japan

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