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“Luxury in Tokyo” 5 of 5 stars
Review of Shangri-La Hotel, Tokyo

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Shangri-La Hotel, Tokyo
5.0 of 5 Hotel   |   1-8-3 Marunouchi | Marunouchi Trust Tower Main, Chiyoda 100-8283, Tokyo Prefecture (Ginza / Tokyo Nihonbashi)   |  
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Ranked #3 of 65 Hotels / Ryokan in Chiyoda
Melbourne, Australia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
“Luxury in Tokyo”
5 of 5 stars Reviewed September 29, 2013

My wife and I stayed 6 nights. They were the most pleasant 6 nights we've had in any hotel for quite a while. The location was perfect next to Tokyo Station and Daimaru. Our room on the 32nd floor overlooked Tokyo Station and the Imperial Park (glimpses only). Our room was sumptuous, quiet and the 12+ inch shower head was amazing! the staff were incredibly courteous and helpful. Nothing was too much trouble. Highly recommended.

Room Tip: All rooms are well soundproofed.
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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790 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (103)
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Bangkok
Top Contributor
170 reviews 170 reviews
64 hotel reviews
Reviews in 46 cities Reviews in 46 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed September 29, 2013

Yes, everything is perfect in this Hotel. The rooms are spacious (rare for Tokyo), the location perfect, the service over attentive, and the food divine. Only criticism is the cost but then this dis Tokyo after all! A big plus is the quick access to the express trains to Narita!

Room Tip: All the rooms are good, so there is no need to pay a premium for the more expensive rooms!
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  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tokyo, Japan
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed September 28, 2013

I have been to Tokyo at least 2 time a year, usually stayed in the hotel with family and friends. Never disappointed! The service was truly excellent. The location was very convenient. All staffs were always helpful and attentive. They have always remembered my favorite things. In my last trip, my father did not feel well, the staff tried everything to make him feel better. That was simply impressive. I would like to say thank you to all staffs.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Brisbane, Queensland, Australia
1 review
5 of 5 stars Reviewed September 27, 2013

This place makes The Westin look 2 star by comparison. The staff were very friendly and extremely helpful. Service was all excellent and they really helped out with me travelling with a 4 and 7 year old.

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with shangri-la.com

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kohima
Senior Contributor
36 reviews 36 reviews
27 hotel reviews
Reviews in 22 cities Reviews in 22 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed September 27, 2013

An excellent hotel. Can't really fault it on a any front. We had stayed here as a group of friends in September 2013 on a holiday trip. Well located near Ginza, which is thee shopping destination in Tokyo. The service is impeccable. Most of my reviews on trip advisor always have the ups and downs but here I cannot come up any any complaint of any sort after our five days stay. The check-in was as smooth as silk-they had our room numbers and keys ready as we got down from our car. Every staff of the hotel knew my name, even when I was passing them at the lobby or the lift. I had requested for an early check in through an e-mail as we were arriving in Tokyo early and though we did not get an assurance in the reply, the request was fulfilled. The breakfast is excellent with the friendliest and most hospitable staff. My friends enjoyed the Japanese breakfasts, as for me I stuck to my good old English breakfast. Everything was perfect. The stinky soybean in the Japanese breakfast was loved by all of us. The Japanese restaurant is a must try. A pity, we did not try the Italian food. The bar is also excellent with a gem of a bartender. Can't remember his name, but thank you my friend. The concierge was more than helpful and walked the extra mile to make our stay almost perfect. They did everything for us, even running to nearby stores to arrange tickets for whatever event we wanted to attend. Cars were arranged in time, food reached in time in the most presentable manner, etc. on departure my colleague dropped his wallet in the car, I called the guest relations officer and within minutes the wallet came back to the airport. Thanks again. And yes, not a single problem with communicating in English with any staff, from house keeping to bell girls. Just a slight bit of a mention, if at all, was the check out took more than normal time, because I was checking out for all the rooms with payments in USD and card. I had requested for all bills to be billed against one room when checking in so that checking out would be quick but this did not happen and I spent about 40 minutes checking out, if not more. Would I stay at this hotel again? Yes definitely and recommend it to others as well. This was also my first stay at a Shangrila hotel, and if this is their global standard, then I will surely be looking out for this chain in my other travels. So far as location is concerned, it's a perfect place to stay when on business or shopping.

Room Tip: Get a bay view room. You get a great view of the concrete jungle and the view at night is quite magn...
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  • Stayed September 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 26, 2013

My sixth stay here and it just gets better. The location, great views and highly efficient staff really
make this hotel #1 in Tokyo. The rooms are large and beautifully appointed, with every modern convenience you could wish for. The pool and sauna are most welcoming after a busy day of meetings and the gym, although lacking some fairly standard equipment is good enough for a basic workout. I always have breakfast in Piacere on the lobby level, rather than in the club lounge. If this breakfast room doesn't make you feel excited about you day, then little else will.!
Here, there is layer upon layer of luxury fittings, all tastefully brought together. The service is impeccable, with European management also in attendance. I look forward to my next stay.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Senior Contributor
34 reviews 34 reviews
27 hotel reviews
Reviews in 17 cities Reviews in 17 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed September 24, 2013

Conveniently located above the main train station in Tokyo (Tokyo Station), the Shangri-la offers easy access to regional trains, subway, buses and walking distance to many major attractions including the Imperial Palace, Ginza, Nihonbashi, Tsikiji Market, etc.

Hotel lobby offers a paranomic view of Tokyo and on a good day, you can even see Mt Fuji in the west. Easily one of the best hotels in Tokyo.

Staff are friendly and efficient.

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shangri-La Hotel, Tokyo

Address: 1-8-3 Marunouchi | Marunouchi Trust Tower Main, Chiyoda 100-8283, Tokyo Prefecture
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Chiyoda > Ginza / Tokyo Nihonbashi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Chiyoda
#2 Romantic Hotel in Chiyoda
#3 Spa Hotel in Chiyoda
#3 Luxury Hotel in Chiyoda
#6 Family Hotel in Chiyoda
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Shangri-La Hotel, Tokyo 5*
Number of rooms: 200
Official Description (provided by the hotel):
The splendid Shangri-La Hotel conveniently located adjacent to Tokyo Station. Guests will appreciate Shangri-La's unique brand of hospitality and service, as well as the very finest facilities and amenities while staying within the comfort and warmth of this luxurious Tokyo hotel. ... more   less 
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Also Known As:
Shangri-La Hotel, Tokyo Hotel Chiyoda
Shangri La Tokyo
Shangri La Chiyoda
Shangri-La Hotel, Tokyo Japan

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