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“Simply the best” 5 of 5 stars
Review of Shangri-La Hotel, Tokyo

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Shangri-La Hotel, Tokyo
5.0 of 5 Hotel   |   1-8-3 Marunouchi | Marunouchi Trust Tower Main, Chiyoda 100-8283, Tokyo Prefecture (Ginza / Tokyo Nihonbashi)   |  
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Ranked #3 of 65 Hotels / Ryokan in Chiyoda
Melbourne, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
“Simply the best”
5 of 5 stars Reviewed September 3, 2013

Luxury at it's finest - I couldn't fault Shangri-La from the moment I stepped into its entrance. I was lucky to be upgraded - and what a sight I was greeted with: the Tokyo Skytree was in view amongst the beautiful skyline of Tokyo.

The room was clean and spacious with a beautiful bathroom complete with a contemporary waterfall shower and in-built bath overseeing a spectacular panorama of the city skyline. Free wifi and a host of world channels on the TV made the stay that much more comfortable.

Breakfast was gorgeous and the menu quite varied - something for everyone. I was particularly enamoured with the various fruit juices and muesli!

My flight was relatively early in the morning and knowing the enormity of Tokyo station, decided to check out early. Although last minute, the concierge offered me to be escorted by a delightful bell boy all the way to my platform and carriage!

From the concierge to the beautiful king size beds and a spectacular view to boot, I enjoyed every second of my stay. My first and definitely not my last - will return when I am next back in Japan.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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790 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (103)
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Vancouver Island
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 2, 2013

Spent 3 nights at the end of August. Really enjoyed my time at the hotel. Was there for business and needed to be central so this fit the bill just perfect. Food was great and slept like a log. Awesom hotel.

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with shangri-la.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
28 reviews 28 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed August 29, 2013

I've stayed at Shangri-La Tokyo 4 times so far (once every year since 2010) and the hotel has maintained its quality and standards throughout the years! The location is perfect as you got the main station only few minutes away by walking distance so you can easily access most places in Tokyo! The service is great and they were always happy to welcome us back! The rooms are very nice and the hotel lobby lounge is great! Simply my favorite hotel in Tokyo!

  • Stayed February 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gurgaon
Senior Contributor
42 reviews 42 reviews
23 hotel reviews
Reviews in 21 cities Reviews in 21 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed August 29, 2013

Exceleent location, most comfirtable rooms, and very well trained professinal but yet friendly staff!

They made us feel most comfirtable!

Yummy breakfast!

Couldnt find a flaw, everything is great!

Pricey but worth a visit if you can afford it!

Several hotels at this price doesnt necesarrily offer such service and luxury!

Room Tip: Request for high floor and bay side view! Get gold club membership, pay for one breakfast and secon...
See more room tips
  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sao Paulo, SP
Senior Contributor
39 reviews 39 reviews
22 hotel reviews
Reviews in 20 cities Reviews in 20 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed August 28, 2013

I travel quite a lot both in business and leisure and I probably can´t say this is the best hotel in the world but is the best one I`ve ever been!

The service is well above the japanese standard (that is very high!), perfect location at Tokyo station and close to many attractions and restaurants. The panoramic city views from the room are simply superb and the quality of everything from the bed to the toilet are amazing. Even the lifts are great!

The only thing that didn´t really surprise me was the health club. The pool and gym are quite small and just Ok.

It is definitely pricey but worth every penny.

Room Tip: Corner rooms views are spectacular
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  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 25, 2013

Perfect location at the Tokyo station, able to get to and from anywhere in the city in minutes, and several attractions are within walking distance. Food and Service at the best Shangri-La standard. Rooms are high, with nice views of the Station and a bit of the Imperial Palace, or view of the river side of the city. Don't miss having a drink at the lounge, looking at the Skytree!

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 23, 2013

While the hotel is expensive, the experience certainly meets the expectations. They have been very thoughtful about every small thing. The view from the room is also great. However, the directions from Tokyo station are a bit off. So it is possible to get lost.

  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shangri-La Hotel, Tokyo

Address: 1-8-3 Marunouchi | Marunouchi Trust Tower Main, Chiyoda 100-8283, Tokyo Prefecture
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Chiyoda > Ginza / Tokyo Nihonbashi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Chiyoda
#2 Romantic Hotel in Chiyoda
#3 Spa Hotel in Chiyoda
#3 Luxury Hotel in Chiyoda
#5 Family Hotel in Chiyoda
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Shangri-La Hotel, Tokyo 5*
Number of rooms: 200
Official Description (provided by the hotel):
The splendid Shangri-La Hotel conveniently located adjacent to Tokyo Station. Guests will appreciate Shangri-La's unique brand of hospitality and service, as well as the very finest facilities and amenities while staying within the comfort and warmth of this luxurious Tokyo hotel. ... more   less 
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Also Known As:
Shangri-La Hotel, Tokyo Hotel Chiyoda
Shangri La Tokyo
Shangri La Chiyoda
Shangri-La Hotel, Tokyo Japan

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