We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“5+” 5 of 5 stars
Review of Shangri-La Hotel, Tokyo

Save Saved
You added Shangri-La Hotel, Tokyo to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 13 more sites!
Shangri-La Hotel, Tokyo
5.0 of 5 Hotel   |   1-8-3 Marunouchi | Marunouchi Trust Tower Main, Chiyoda, Tokyo Prefecture 100-8283, Japan   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Ranked #3 of 58 hotels in Chiyoda
Miami, Florida
Top Contributor
73 reviews 73 reviews
51 hotel reviews
Reviews in 45 cities Reviews in 45 cities
44 helpful votes 44 helpful votes
“5+”
5 of 5 stars Reviewed July 15, 2013

I review hotels in the context of where they are and what I expect from them, whether I am traveling for business or pleasure, and whether I am evaluating a unique boutique or an elegant international chain. This hotel is a top tier property, branded by a top tier international management company (Shangi-La) in a top tier location, with the highest quality contemporary finishes -- no expense appears to have been spared. There are comparable properties in most major cities, including other Shangri-La hotels, but this particular property stands out amongst the Shangi-La chain as one of their best properties, making it a serious competitor at the highest and most demanding end of the market. The rooms are nearly new, elegant in appearance and finish, staff appears to be fluent in english, and service is at the level expected of a hotel with a 5+ star rating. More than a business hotel, the rooms are nearly perfect in every way. Bring your wife or husband and enjoy the shopping, Tokyo may be expensive, but it is one of the best cities in the world.

Room Tip: The hotel is 200 meters from the central Tokyo train station. The Narita Express is virtually a doo...
See more room tips
  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

610 people have reviewed this hotel

Traveler rating
    447
    104
    38
    15
    6
See reviews for
146
198
52
142
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (80)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Chaska, Minnesota
Senior Contributor
33 reviews 33 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed July 8, 2013 via mobile

This place is incredible. Dont go for just one night. Stay longer! We could only stay one, the night before we left. So close to the station which made getting around really easy. Great staff and very helpful. The horizon club is fantastic, and the rooms are amazing

Was this review helpful? Yes
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Atlanta, Georgia
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed July 8, 2013

I love Tokyo and this hotel added to everything thing I love about this city. This was my 4th trip to Tokyo and my 1st stay at the Shangri-La.

Since the Tokyo train system is once of the best most people including myself prefer to ride the train that a car. My wonderful experience started with the hotel once I booked my train ticket from Narita station to the Marunouchi station. The hotel concierge explained that this station was large and challenging to navigate if your first time to that station. She insisted on meeting me on the train track and all I needed to do was provide my train number and car number. Upon exiting the train the concierge was dressed with a hotel sign waiting for me and to help navigate my way through the VERY busy station. I think we walked for approx 15 minutes just to get through the station as the trains traveling to and from the airport are in a different part of the station from the trains that most take around Tokyo. The crowd was also larger than normal because they had recently opened up that portion of the station after years of renovations and both tourists and locals were taking photos of the renovated station.

The Shangri-La is a beautiful hotel and I was greeted with a smile from the front desk staff upon check-in and escorted to the elevator where I was met by the bellman at my room door with my bags. I had two twin/double beds but after a long flight and wonderful reception I was not complaining, nor did I complain at any part during my stay. The room was very nice and modern with a view of Tokyo. The meeting space this hotel has is amazing the ballroom doors have crystals in all the door handles and mirrors, simply beautiful.

Breakfast was included in my negotiated room rate every morning and I ordered the same coffee and sparkling water the staff had it ready once I sat down. This again adds to the service that the Shangri-La and provides in making sure their guests are comfortable. I had high tea in the lobby lounge one afternoon, it has some great views of the city but high tea is expensive, keep in mind Tokyo in Oct was listed in the 5 top most expensive cities in the world. I often thought that I was the only one in the hotel on business as most people looked like they were only there to lounge and enjoy the view. None the less I would recommend a cup of tea or a glass of champagne while sitting back and enjoying the view. I would recommend this hotel to anyone traveling to Tokyo on business or pleasure as the train station is less than a 3 minute walk (central Tokyo lines) and you can get to most locations via train including the airport.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Spruce Grove, Alberta, Canada
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed July 5, 2013

We had a wonderful stay at the Shangri-La Hotel in Tokyo. Used the Limousine service to and from the airport as I was afraid to use the train. Excellent service throughout this hotel, all the staff are courteous and will go out of their way to do anything to make your stay enjoyable.

  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 22, 2013

Next to the Yaesu side of Tokyo Station. Arrange for hotel staff to guide us to hotel via Narita Express (located at Basement 5 of Tokyo Station which is huge). The staff already waited for us when we stepped out of the train.

Lobby is not located at ground floor but not a problem at all.
I stayed for 4 nights (3 nights in premium room, 1 night in horizon club) and checkin was good. last night when i need to swap rooms, the luggage was moved to new room and getting new keys for the room was a breeze.

Concierge was excellent. They already assisted before we checkin by helping via email on some queries. They also have the portable wifi router and price is reasonable.

Everything in the room worked as it should. Fantastic large rooms (especially for Tokyo standards) and bathroom was also excellent. Room is also very clean.

Loved it!

Room Tip: Horizon Club is worth it if you spend more time in the hotel. Breakfast can be in-room.
See more room tips
  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago
Top Contributor
91 reviews 91 reviews
24 hotel reviews
Reviews in 37 cities Reviews in 37 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed June 16, 2013

Only one night in this beautiful hotel, and what a shame. This place is elegant, guests are treated with a high level of courtesy, and the rooms are amazing. My large room with a king bed overlooked the city, and so did my bath tub! The amenities were all you could expect. Never got a chance to use the fitness center or pool. The lobby bar was a great way to start the evening. This place is expensive, but worth it!

Room Tip: Ask for a room ending in "19". You'll really enjoy the view!
See more room tips
  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lucerne, Switzerland
Senior Contributor
29 reviews 29 reviews
12 hotel reviews
Reviews in 20 cities Reviews in 20 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 11, 2013

Very modern hotel next to Tokyo station. Ginza (shopping district) and the imperial gardens are in walking distance. The atmosphere in the hotel is pleasant and the staff is very helpful. Our room was on the 37th floor and offered great views towards the Bay of Tokyo. Will definately stay here again if going back to Tokyo!

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Shangri-La Hotel, Tokyo? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Shangri-La Hotel, Tokyo

Address: 1-8-3 Marunouchi | Marunouchi Trust Tower Main, Chiyoda, Tokyo Prefecture 100-8283, Japan
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Chiyoda
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Chiyoda
#3 Luxury Hotel in Chiyoda
#3 Business Hotel in Chiyoda
#4 Family Hotel in Chiyoda
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Shangri-La Hotel, Tokyo 5*
Official Description (provided by the hotel):
The splendid Shangri-La Hotel, Tokyo is the newest Tokyo luxury hotel, with a convenient location adjacent to Tokyo Station. Guests will appreciate Shangri-La’s unique brand of hospitality and service, as well as the very finest facilities and amenities while staying within the comfort and warmth of this luxurious Tokyo hotel. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Agoda, Expedia, Travelocity, Orbitz, Splendia, Tingo, Otel, AsiaRooms, Cheap Tickets, TripOnline SA, BookingOdigeoWL, Hotels.com, Venere and Jetsetter so you can book your Shangri-La Hotel, Tokyo reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Shangri-La Hotel, Tokyo Hotel Chiyoda
Shangri La Tokyo
Shangri La Chiyoda
Shangri-La Hotel, Tokyo Japan

Owners: What's your side of the story?

If you own or manage Shangri-La Hotel, Tokyo, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.