We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“5+” 5 of 5 stars
Review of Shangri-La Hotel, Tokyo

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Save
You added Shangri-La Hotel, Tokyo to your Saves list
Shangri-La Hotel, Tokyo
5.0 of 5 Hotel   |   1-8-3 Marunouchi | Marunouchi Trust Tower Main, Chiyoda 100-8283, Tokyo Prefecture (Ginza / Tokyo Nihonbashi)   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Ranked #4 of 64 Hotels / Ryokan in Chiyoda
Miami, Florida
Level Contributor
99 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
“5+”
5 of 5 stars Reviewed July 15, 2013

I review hotels in the context of where they are and what I expect from them, whether I am traveling for business or pleasure, and whether I am evaluating a unique boutique or an elegant international chain. This hotel is a top tier property, branded by a top tier international management company (Shangi-La) in a top tier location, with the highest quality contemporary finishes -- no expense appears to have been spared. There are comparable properties in most major cities, including other Shangri-La hotels, but this particular property stands out amongst the Shangi-La chain as one of their best properties, making it a serious competitor at the highest and most demanding end of the market. The rooms are nearly new, elegant in appearance and finish, staff appears to be fluent in english, and service is at the level expected of a hotel with a 5+ star rating. More than a business hotel, the rooms are nearly perfect in every way. Bring your wife or husband and enjoy the shopping, Tokyo may be expensive, but it is one of the best cities in the world.

Room Tip: The hotel is 200 meters from the central Tokyo train station. The Narita Express is virtually a doo...
See more room tips
  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

877 reviews from our community

Traveler rating
    646
    156
    47
    20
    8
See reviews for
224
270
61
218
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (119)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Chaska, Minnesota
Level Contributor
43 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed July 8, 2013 via mobile

This place is incredible. Dont go for just one night. Stay longer! We could only stay one, the night before we left. So close to the station which made getting around really easy. Great staff and very helpful. The horizon club is fantastic, and the rooms are amazing

Was this review helpful? Yes
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Atlanta, Georgia
Level Contributor
35 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed July 8, 2013

I love Tokyo and this hotel added to everything thing I love about this city. This was my 4th trip to Tokyo and my 1st stay at the Shangri-La.

Since the Tokyo train system is once of the best most people including myself prefer to ride the train that a car. My wonderful experience started with the hotel once I booked my train ticket from Narita station to the Marunouchi station. The hotel concierge explained that this station was large and challenging to navigate if your first time to that station. She insisted on meeting me on the train track and all I needed to do was provide my train number and car number. Upon exiting the train the concierge was dressed with a hotel sign waiting for me and to help navigate my way through the VERY busy station. I think we walked for approx 15 minutes just to get through the station as the trains traveling to and from the airport are in a different part of the station from the trains that most take around Tokyo. The crowd was also larger than normal because they had recently opened up that portion of the station after years of renovations and both tourists and locals were taking photos of the renovated station.

The Shangri-La is a beautiful hotel and I was greeted with a smile from the front desk staff upon check-in and escorted to the elevator where I was met by the bellman at my room door with my bags. I had two twin/double beds but after a long flight and wonderful reception I was not complaining, nor did I complain at any part during my stay. The room was very nice and modern with a view of Tokyo. The meeting space this hotel has is amazing the ballroom doors have crystals in all the door handles and mirrors, simply beautiful.

Breakfast was included in my negotiated room rate every morning and I ordered the same coffee and sparkling water the staff had it ready once I sat down. This again adds to the service that the Shangri-La and provides in making sure their guests are comfortable. I had high tea in the lobby lounge one afternoon, it has some great views of the city but high tea is expensive, keep in mind Tokyo in Oct was listed in the 5 top most expensive cities in the world. I often thought that I was the only one in the hotel on business as most people looked like they were only there to lounge and enjoy the view. None the less I would recommend a cup of tea or a glass of champagne while sitting back and enjoying the view. I would recommend this hotel to anyone traveling to Tokyo on business or pleasure as the train station is less than a 3 minute walk (central Tokyo lines) and you can get to most locations via train including the airport.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Spruce Grove, Alberta, Canada
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed July 5, 2013

We had a wonderful stay at the Shangri-La Hotel in Tokyo. Used the Limousine service to and from the airport as I was afraid to use the train. Excellent service throughout this hotel, all the staff are courteous and will go out of their way to do anything to make your stay enjoyable.

  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 22, 2013

Next to the Yaesu side of Tokyo Station. Arrange for hotel staff to guide us to hotel via Narita Express (located at Basement 5 of Tokyo Station which is huge). The staff already waited for us when we stepped out of the train.

Lobby is not located at ground floor but not a problem at all.
I stayed for 4 nights (3 nights in premium room, 1 night in horizon club) and checkin was good. last night when i need to swap rooms, the luggage was moved to new room and getting new keys for the room was a breeze.

Concierge was excellent. They already assisted before we checkin by helping via email on some queries. They also have the portable wifi router and price is reasonable.

Everything in the room worked as it should. Fantastic large rooms (especially for Tokyo standards) and bathroom was also excellent. Room is also very clean.

Loved it!

Room Tip: Horizon Club is worth it if you spend more time in the hotel. Breakfast can be in-room.
See more room tips
  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago
Level Contributor
150 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
5 of 5 stars Reviewed June 16, 2013

Only one night in this beautiful hotel, and what a shame. This place is elegant, guests are treated with a high level of courtesy, and the rooms are amazing. My large room with a king bed overlooked the city, and so did my bath tub! The amenities were all you could expect. Never got a chance to use the fitness center or pool. The lobby bar was a great way to start the evening. This place is expensive, but worth it!

Room Tip: Ask for a room ending in "19". You'll really enjoy the view!
See more room tips
  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lucerne, Switzerland
Level Contributor
32 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed June 11, 2013

Very modern hotel next to Tokyo station. Ginza (shopping district) and the imperial gardens are in walking distance. The atmosphere in the hotel is pleasant and the staff is very helpful. Our room was on the 37th floor and offered great views towards the Bay of Tokyo. Will definately stay here again if going back to Tokyo!

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay
Hotels you might also like...
Also consider these accommodations in or near Chiyoda
Ginza / Tokyo Nihonbashi
Mandarin Oriental, Tokyo
Ginza / Tokyo Nihonbashi
Four Seasons Hotel Tokyo at Marunouchi
Ginza / Tokyo Nihonbashi
The Tokyo Station Hotel
The Tokyo Station Hotel
#3 of 64 in Chiyoda
4.5 of 5 stars 529 reviews
Show Prices
Show Prices
Show Prices
Shinjuku
Park Hyatt Tokyo
Park Hyatt Tokyo
#1 of 77 in Shinjuku
4.5 of 5 stars 1,810 reviews
Odaiba / Shiodome / Shinbashi
Conrad Tokyo
Conrad Tokyo
#1 of 99 in Minato
4.5 of 5 stars 1,826 reviews
Ginza / Tokyo Nihonbashi
The Peninsula Tokyo
The Peninsula Tokyo
#8 of 64 in Chiyoda
4.5 of 5 stars 1,210 reviews
Show Prices
Show Prices
Show Prices

Been to Shangri-La Hotel, Tokyo? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Shangri-La Hotel, Tokyo

Address: 1-8-3 Marunouchi | Marunouchi Trust Tower Main, Chiyoda 100-8283, Tokyo Prefecture
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Chiyoda > Ginza / Tokyo Nihonbashi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Chiyoda
#3 Spa Hotel in Chiyoda
#3 Romantic Hotel in Chiyoda
#4 Family Hotel in Chiyoda
#4 Luxury Hotel in Chiyoda
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Shangri-La Hotel, Tokyo 5*
Number of rooms: 200
Official Description (provided by the hotel):
The splendid Shangri-La Hotel conveniently located adjacent to Tokyo Station. Guests will appreciate Shangri-La's unique brand of hospitality and service, as well as the very finest facilities and amenities while staying within the comfort and warmth of this luxurious Tokyo hotel. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Travelocity, Shangri-La Hotels and Resorts, Odigeo, Hotel.de, Splendia, Otel, Agoda and Jetsetter so you can book your Shangri-La Hotel, Tokyo reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Shangri-La Hotel, Tokyo Hotel Chiyoda
Shangri La Tokyo
Shangri La Chiyoda
Shangri-La Hotel, Tokyo Japan

Owners: What's your side of the story?

If you own or manage Shangri-La Hotel, Tokyo, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.