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“Wow!” 5 of 5 stars
Review of Shangri-La Hotel, Tokyo

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Shangri-La Hotel, Tokyo
5.0 of 5 Hotel   |   1-8-3 Marunouchi | Marunouchi Trust Tower Main, Chiyoda 100-8283, Tokyo Prefecture (Ginza / Tokyo Nihonbashi)   |  
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Ranked #3 of 65 Hotels / Ryokan in Chiyoda
Chaska, Minnesota
Senior Contributor
33 reviews 33 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
20 helpful votes 20 helpful votes
“Wow!”
5 of 5 stars Reviewed July 8, 2013 via mobile

This place is incredible. Dont go for just one night. Stay longer! We could only stay one, the night before we left. So close to the station which made getting around really easy. Great staff and very helpful. The horizon club is fantastic, and the rooms are amazing

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818 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (110)
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Atlanta, Georgia
Senior Contributor
32 reviews 32 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed July 8, 2013

I love Tokyo and this hotel added to everything thing I love about this city. This was my 4th trip to Tokyo and my 1st stay at the Shangri-La.

Since the Tokyo train system is once of the best most people including myself prefer to ride the train that a car. My wonderful experience started with the hotel once I booked my train ticket from Narita station to the Marunouchi station. The hotel concierge explained that this station was large and challenging to navigate if your first time to that station. She insisted on meeting me on the train track and all I needed to do was provide my train number and car number. Upon exiting the train the concierge was dressed with a hotel sign waiting for me and to help navigate my way through the VERY busy station. I think we walked for approx 15 minutes just to get through the station as the trains traveling to and from the airport are in a different part of the station from the trains that most take around Tokyo. The crowd was also larger than normal because they had recently opened up that portion of the station after years of renovations and both tourists and locals were taking photos of the renovated station.

The Shangri-La is a beautiful hotel and I was greeted with a smile from the front desk staff upon check-in and escorted to the elevator where I was met by the bellman at my room door with my bags. I had two twin/double beds but after a long flight and wonderful reception I was not complaining, nor did I complain at any part during my stay. The room was very nice and modern with a view of Tokyo. The meeting space this hotel has is amazing the ballroom doors have crystals in all the door handles and mirrors, simply beautiful.

Breakfast was included in my negotiated room rate every morning and I ordered the same coffee and sparkling water the staff had it ready once I sat down. This again adds to the service that the Shangri-La and provides in making sure their guests are comfortable. I had high tea in the lobby lounge one afternoon, it has some great views of the city but high tea is expensive, keep in mind Tokyo in Oct was listed in the 5 top most expensive cities in the world. I often thought that I was the only one in the hotel on business as most people looked like they were only there to lounge and enjoy the view. None the less I would recommend a cup of tea or a glass of champagne while sitting back and enjoying the view. I would recommend this hotel to anyone traveling to Tokyo on business or pleasure as the train station is less than a 3 minute walk (central Tokyo lines) and you can get to most locations via train including the airport.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Spruce Grove, Alberta, Canada
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed July 5, 2013

We had a wonderful stay at the Shangri-La Hotel in Tokyo. Used the Limousine service to and from the airport as I was afraid to use the train. Excellent service throughout this hotel, all the staff are courteous and will go out of their way to do anything to make your stay enjoyable.

  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with shangri-la.com

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Kuala Lumpur, Malaysia
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 22, 2013

Next to the Yaesu side of Tokyo Station. Arrange for hotel staff to guide us to hotel via Narita Express (located at Basement 5 of Tokyo Station which is huge). The staff already waited for us when we stepped out of the train.

Lobby is not located at ground floor but not a problem at all.
I stayed for 4 nights (3 nights in premium room, 1 night in horizon club) and checkin was good. last night when i need to swap rooms, the luggage was moved to new room and getting new keys for the room was a breeze.

Concierge was excellent. They already assisted before we checkin by helping via email on some queries. They also have the portable wifi router and price is reasonable.

Everything in the room worked as it should. Fantastic large rooms (especially for Tokyo standards) and bathroom was also excellent. Room is also very clean.

Loved it!

Room Tip: Horizon Club is worth it if you spend more time in the hotel. Breakfast can be in-room.
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  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Chicago
Top Contributor
123 reviews 123 reviews
32 hotel reviews
Reviews in 50 cities Reviews in 50 cities
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed June 16, 2013

Only one night in this beautiful hotel, and what a shame. This place is elegant, guests are treated with a high level of courtesy, and the rooms are amazing. My large room with a king bed overlooked the city, and so did my bath tub! The amenities were all you could expect. Never got a chance to use the fitness center or pool. The lobby bar was a great way to start the evening. This place is expensive, but worth it!

Room Tip: Ask for a room ending in "19". You'll really enjoy the view!
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  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lucerne, Switzerland
Senior Contributor
32 reviews 32 reviews
14 hotel reviews
Reviews in 22 cities Reviews in 22 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed June 11, 2013

Very modern hotel next to Tokyo station. Ginza (shopping district) and the imperial gardens are in walking distance. The atmosphere in the hotel is pleasant and the staff is very helpful. Our room was on the 37th floor and offered great views towards the Bay of Tokyo. Will definately stay here again if going back to Tokyo!

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Senior Contributor
30 reviews 30 reviews
28 hotel reviews
Reviews in 28 cities Reviews in 28 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed June 8, 2013

We managed to get a really good corporate rate here which was a great start, especially for Japan 5* prices. We also stayed in the Park Hyatt during the same visit, to see different sides of Tokyo so have something to compare. The Hotel is located extremely close to the Tokyo station, which is so convenient (if you take the right exit). So it is easy to come here straight from the airport as the Narita Express goes direct to Tokyo Station. It is also a stone's throw away from Marunouchi area, which has nice high end shops, and lots of great restaurants for lunch (not just japanese cuisine) which was a relief, especially the Dean and Deluca close by. It is also very easy walking distance to Ginza area (20 mins) and the Imperial Palace Gardens (15 mins).

We did have to wait a rather long time for the room to be ready, as my brother tried to check in early at 11:30, but we didn't get the room till just before 3pm, which was a little disappointing. The hotel lobby is actually based on the 28th floor if I recall correctly, which makes for great views once you are there, with a nice bar and a lot of people having afternoon tea, we didn't get chance to try that. The rooms are fantastic, contemporary and really big! Much bigger than we expected, and we were in a standard twin. The bathroom was the best, extremely comfortable with heated tiles in the shower / wet room. They also had the latest version of the special Japanese style toilets, I later discovered there are older ones, with less functions in other places and hotels.

The views were fantastic , we were on the 33rd floor and the electric blinds were perfect for keeping the light out. The beds were reasonable, not firm enough for my liking, but still got a good night sleep. The service was also excellent.

Overall I would highly recommend this hotel, particularly for the location and proximity to the Tokyo station, but also the neat modern rooms were just want you want in this city.

  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shangri-La Hotel, Tokyo

Address: 1-8-3 Marunouchi | Marunouchi Trust Tower Main, Chiyoda 100-8283, Tokyo Prefecture
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Chiyoda > Ginza / Tokyo Nihonbashi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Chiyoda
#2 Romantic Hotel in Chiyoda
#3 Luxury Hotel in Chiyoda
#3 Spa Hotel in Chiyoda
#4 Family Hotel in Chiyoda
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Shangri-La Hotel, Tokyo 5*
Number of rooms: 200
Official Description (provided by the hotel):
The splendid Shangri-La Hotel conveniently located adjacent to Tokyo Station. Guests will appreciate Shangri-La's unique brand of hospitality and service, as well as the very finest facilities and amenities while staying within the comfort and warmth of this luxurious Tokyo hotel. ... more   less 
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Also Known As:
Shangri-La Hotel, Tokyo Hotel Chiyoda
Shangri La Tokyo
Shangri La Chiyoda
Shangri-La Hotel, Tokyo Japan

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