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“It's all about the park.” 4 of 5 stars
Review of Hotel Chinzanso Tokyo

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Hotel Chinzanso Tokyo
5.0 of 5 Hotel   |   2-10-8 Sekiguchi, Bunkyo 112-8667, Tokyo Prefecture (Ikebukuro)   |  
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Ranked #1 of 20 Hotels / Ryokan in Bunkyo
Certificate of Excellence
Singapore, Singapore
Top Contributor
101 reviews 101 reviews
62 hotel reviews
Reviews in 58 cities Reviews in 58 cities
75 helpful votes 75 helpful votes
“It's all about the park.”
4 of 5 stars Reviewed 4 days ago NEW

I stayed for three nights on a business trip. This hotel is located in Bunkyo, close to Kanda River, Waseda University and Takushoku University. For most tourists and business travelers it may seem be a bit off the "city center" (e.g. Ginza), but6 is in fact not too far away. The main reason to chose this hotel anyway would be the park. The hotel has the luxury of being situated at a quite large park, that can be accessed only via the hotel. The park has beautiful walking trails, pagodas, small exquisite restaurants and huge old trees. Absolute bliss this peace and quiet in the buzzing and hectic city of Tokyo.
The hotel is the former Four Seasons. Interior design and furniture are of the more heavy, conservative style. As expected in Japan, the hotel is very clean and staff is extremely polite and helpful.
Only disappointment I had was with checkin: when I arrived after a long flight from Singapore, I realized in the room that this was a smoking room. So late in the evening and very tired I had to go down to checkin again, and ask for a non-smoking room, as my assistant had clearly requested when booking.
The rooms are quite large for Tokyo standards, clean, and -as mentioned- not of the modern but conservative design.
Breakfast was good, service a bit slow though. I had also a dinner in the teppanyaki restaurant in the park (forgot the name) which was really good, as well as in the restaurant "The Bistro" which served an excellent Wagyu steak. The hotel bar is OK, but not great: first of all, you need to be able to tolerate loud Australian tourists and really LOTS of cigar and cigarette smoke. I had a Manhatten which was unfortunately only very poorly made.
All-in-all a very good choice with some small but tolerable disappointments.

  • Stayed May 2015, traveled on business
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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357 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Any
English first
Singapore, Singapore
Senior Contributor
49 reviews 49 reviews
18 hotel reviews
Reviews in 20 cities Reviews in 20 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 1 week ago

Room was more spacious than what you'd expect from Japanese hotels. Overall decor is classic elegance similar to other hotels in the same category. What made it unique are the lovely gardens connected to the property, offering respite. Dinner at the Japanese restaurant turned out to be especially memorable for the exquisite grilled beef, sashimi, deliciously light tempura and soba. Western breakfast offered a few simple choices and both the healthy and quick breakfast options were excellent. Will take some time compared to a buffet but you can count on the food and service quality.

  • Stayed May 2015, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelchinzansotokyo0, フロント オフィス マネージャー at Hotel Chinzanso Tokyo, responded to this review, 5 days ago
Dear Jaderunner-Sama,

Many thanks for your kind review on this site. We are so happy with it, especially with the title. As you mentioned, all our rooms are spacious and even the smallest rooms are already around 45 square meters. We have several restaurants in the hotel and you enjoyed the Japanese restaurant Miyuki. You can indeed have a great course consisting of many different dishes. In the garden we also have some special restaurants. In case you have not tried them, we do hope you will have a chance to stay with us again and enjoy lunch or dinner in the stone grill or soba restaurant.
Furthermore, the garden always offers something special. At the moment we have the fireflies which create a real spectacle at night!
Thank you again for staying with us and for making all the staff happy with your review. They really appreciate it.

With warm regards,

Yuichiro Maeno
Front Office Manager
Hotel Chinzanso Tokyo
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Melbourne, Australia
Senior Contributor
45 reviews 45 reviews
8 hotel reviews
Reviews in 20 cities Reviews in 20 cities
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed 1 week ago

Hotel Chinzanso is not 'central' to Tokyo. I was there for 4 nights this May and needed to get to and from Shimbashi. For the 25 minute cab ride or 20 minute train journey it was worth being in the peaceful setting.

The room itself was large, well appointed and very well maintained. The decor of the hotel is a bit 1990's but surprisingly that was charming, especially with the good service.

I will definitely recommend the hotel for the business traveller not obsessed with being closer to Ginza or Shinjuku.

  • Stayed May 2015, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelchinzansotokyo0, 宿泊課 フロント at Hotel Chinzanso Tokyo, responded to this review, 5 days ago
Dear MrOyvind-Sama,

Thank you for staying with us and for reviewing our hotel on TripAdvisor. We really appreciate that you choose our hotel, even though it meant taking a taxi every day to Shimbashi.
Our guests are often impressed by the quiet, green surroundings in such a big city and being not very far away from the busy business and shopping districts.
The garden is of course a real asset and enjoyable throughout the year. At the moment the fireflies are a big attraction in the evening. It feels like walking around in a kind of fairy tale in the garden.
Hopefully you will have another chance to stay with us on your next visit to Japan.

With warm regards,

Yukiko Togawa
Front Office
Hotel Chinzanso Tokyo
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Tokyo, Japan
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago

I live in Tokyo, but am here for a business meeting for 2 days. Decided to stay at the hotel because the location is not very convenient -- even for living in Tokyo.

The garden is really beautiful and worth seeing. The room is very comfortable and the bed is wonderful.

Breakfast is not a buffet, so need to factor that into your morning plan.

Stayed May 2015, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelchinzansotokyo0, フロント オフィス マネージャー at Hotel Chinzanso Tokyo, responded to this review, 5 days ago
Dear Tozaisen-Sama,

Thank you for staying with us when you attended your business meetings in our hotel.
We were happy to read that you enjoyed the hotel and garden and had a good night sleep on a wonderful bed.
You were not too happy about the location though, but many of our guests consider it an advantage to be surrounded by green instead of other buildings and find it relaxing to come back after a day in the busy metropolis. The subway which is a few stops away from Ikebukuro is less than a 10 minute walk and a taxi brings you for example to Shinjuku in about 15 to 20 minutes.

We do hope you have another chance to come and visit us, either for a stay, a meal or just a stroll in the garden. At the moment you can see fireflies in the garden, which is really spectacular and worth making the trip for.

With warm regards,

Yuichiro Maeno
Front Office Manager
Hotel Chinzanso Tokyo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
43 reviews 43 reviews
5 hotel reviews
Reviews in 18 cities Reviews in 18 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago

Beautiful ambience....classy clean lines and good colours. Staff are very helpful and attentive.
Thorough with details to explain your accommodation and the facilities/ attraction of the hotel.
Very good size bedrooms and well furnished...good light colour selection and good natural light with great views.
The hotel garden on Level 1 and hot spring water pool...are great attraction in themselves.
The main bar - Les Marquis has 100 types of Martini mix in the menu - so good!

Room Tip: Choose non-smoking---request ahead.
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  • Stayed May 2015, traveled on business
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelchinzansotokyo0, 宿泊課 フロント at Hotel Chinzanso Tokyo, responded to this review, 5 days ago
Dear Philip P-Sama,

Thank you for leaving your wonderful review on Tripadvisor after your stay at our hotel. We are very happy to read that you really liked our interior, facilities and consider the staff helpful and attentive. The staff is always doing their utmost to please our guests and I will pass your comment on to them as they will be glad to know that their efforts are very much appreciated.

I hope I can see you again enjoying some Martini cocktail in the near future.

With warm regards,

Yukiko Togawa
Front Office
Hotel Chinzanso Tokyo
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Tokyo
1 review
1 of 5 stars Reviewed 2 weeks ago

I have stayed at many "five-star" hotels on business, but I don't know what makes them think they are the "five-star."

When checking in, they made us wait for about 10 minutes to escort us to our rooms because they were "short staffed." Nobody was watching over our luggage that we left with the bell man at the front entrance.... I went out there to grab my bag, I didn't see anyone. After a minute or so, a bell man came out and told me that he was watching over our luggage... Not so sure why it took him a minute to come out and check with me if he was "watching over" our luggage...

Overall, it felt like that they have different levels of hospitality depending on the status (or the price of the room) of the guest.

Don't get me wrong. Their rooms are classy and the garden is beautiful, but their service is not quite "five-star" as they claim.

I'm sorry, but for the money I paid, I will definitely choose a different hotel next time.

Room Tip: If you pay this much of money, might as well stay at another hotel
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  • Stayed May 2015, traveled with family
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelchinzansotokyo0, フロント オフィス マネージャー at Hotel Chinzanso Tokyo, responded to this review, 5 days ago
Dear trippytrip2015-Sama,

Thank you for taking the time to leave your comments on this TripAdvisor site. Needless to say, I was very disappointed that we could not satisfy you while you were staying with us. I have been checking your situation with the bell and door staff. Unfortunately, we had many guests arriving at more or less the same time on that day and on top of that some staff were unexpectedly absent. Please accept my sincere apologies for keeping you waiting 10 minutes before escorting you to your room. This should not have happened and the management team is taking this really seriously.
The door staff is normally very cautious about luggage of our guests. We still do not know what exactly happened, but have instructed everybody to pay utmost attention to bags etc. which guests leave with us.
We gave you the impression that we have different service levels depending on status or price. It is our policy and strong believe that all our guests must be treated equally, no matter nationality, status, age, religion, clothing, etc. We receive many positive reviews from guests who for example arrive with backpacks in shorts and t-shirts and they tell us how kind everybody is, regardless of their appearance. It would be wonderful if we could proof to you that we do not have any different treatment for special or non-special guests. All our guests are special to us! We would like to convince you that we are really a five star hotel and that our service is highly appreciated by so many of our guests and visitors. Please give us an opportunity to proof this to you some day.

With warm regards,

Yuichiro Maeno
Front Office Manager
Hotel Chinzanso Tokyo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We stayed at Hotel Chinzanso for 7 nights in April for our trip to Tokyo. It was the best decision we made for our trip.

The hotel itself is very classic, reminds me of the glorious days of the Japanese grand hotels. We had a superior room with a king size bed and the city view (we could see the new Tokyo Skytree). The room was spacious, clean and well equipped. I liked the room better than the Aria, Bellagio, Palazzo resort rooms I experienced in Las Vegas. Next time we will try to book a room that was just renovated in 2014.

The best part about Hotel Chinzanso is its service. From the initial email contact, the staff was tentative and helpful. The concierge helped us book numerous restaurants in Tokyo, and even prepared an info package with maps to each restaurant. The turn down service was also a nice touch. The included hot spring was simply awesome.

All staff we met at the hotel were willing to help and with a smile. We had a great time staying at Hotel Chinzanso. Language was never an issue as most of them can communicate well in English.

The restaurants were also memorable. We had a traditional Japanese breakfast at Miyuki which was very good. Go early so you can get the window tables which offers a great view to the Japanese garden. The soba noodle dinner we had at Mucha-an was something special. It was a great experience dining in an old fashioned Japanese building in the huge Japanese garden. The price was very reasonable. Highly recommended.

We will definitely choose Hotel Chinzanso again for our next trip to Tokyo.

Room Tip: Great Japanese garden.
See more room tips
  • Stayed April 2015, traveled with family
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelchinzansotokyo0, 宿泊課 フロント at Hotel Chinzanso Tokyo, responded to this review, 5 days ago
Dear Linlee888-Sama,

Thank you for staying a week with us! We also would like to show our appreciation to you for leaving such a nice review on TripAdvisor. The staff takes pride in providing the best possible service with a smile to all our guests. I will pass your comment on to them as feedback is extremely important for their motivation. You mentioned that you like our rooms better than several grand hotels in Las Vegas! We are honored by your comment. You already wrote that you will definitely come back and maybe try to book the renovated rooms. These rooms have many “Japonesque” touches and are very much appreciated by our foreign and Japanese guests as well.
Everybody is looking forward to welcoming you again in the near future!

With warm regards,

Yukiko Togawa
Front Office
Hotel Chinzanso Tokyo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Chinzanso Tokyo

Address: 2-10-8 Sekiguchi, Bunkyo 112-8667, Tokyo Prefecture
Phone Number:
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Bunkyo > Ikebukuro
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Bunkyo
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Hotel Chinzanso Tokyo 5*
Number of rooms: 260
Official Description (provided by the hotel):
Hotel Chinzanso Tokyo is located uptown in Mejiro. While it is in the heart of Tokyo, the hotel is surrounded by our spacious scenic green garden, which gives the hotel an aura of quiet serenity. The property consists of three buildings: the hotel, the plaza and the tower; and a traditional-style Japanese garden. The hotel has 260 rooms, 36 banquet halls, 5 wedding facilities and 12 restaurants. The garden lets our guests experience the four seasons through its changing colors: camellias bloom in the winter, cherry trees bloom in the spring, fireflies fill the garden in the summer and the leaves change colors in the autumn. Please come and see why so many of our guests are awed by the changes of the seasons in the garden. ... more   less 
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Also Known As:
4 Seasons Hotel Tokyo At Chinzan-So
Four Seasons Bunkyo
Four Seasons Hotel Bunkyo
Four Seasons Tokyo
Bunkyo Four Seasons
Hotel Chinzanso Tokyo Japan

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