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“An oasis in Tokyo” 5 of 5 stars
Review of Hotel Chinzanso Tokyo

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Hotel Chinzanso Tokyo
5.0 of 5 Hotel   |   2-10-8 Sekiguchi, Bunkyo 112-8667, Tokyo Prefecture (Ikebukuro)   |  
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Hotel amenities
Ranked #1 of 20 Hotels / Ryokan in Bunkyo
Certificate of Excellence 2014
Dublin, Ireland
Top Contributor
58 reviews 58 reviews
27 hotel reviews
Reviews in 33 cities Reviews in 33 cities
27 helpful votes 27 helpful votes
“An oasis in Tokyo”
5 of 5 stars Reviewed 6 days ago NEW

A lovely hotel set in a residential location in Tokyo. Excellent service, food, & helpful.
The only downside is that if you have a short time in Tokyo you are a little out of the main shopping areas. The rooms are large and clean. Very friendly staff.

  • Stayed April 2015, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelchinzansotokyo0, フロント オフィス マネージャー at Hotel Chinzanso Tokyo, responded to this review, 2 days ago
Dear IRLWX1-Sama,

Thank you for your recent stay at our hotel and another thank you for leaving your review on this site. Our hotel can indeed be called an oasis in Tokyo. The garden and surroundings are relaxing after a busy day in such a metropolis. The nearest shopping district, Ikebukuro, is less than a 10 minute subway ride. Furthermore on weekends and national holidays we run a complimentary shuttle bus to Ikebukuro.
We hope we can welcome you back in the future.

With warm regards,


Yuichiro Maeno
Front Office Manager
Hotel Chinzanso Tokyo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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341 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
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  • Chinese (Simplified) first
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Dubai
Senior Contributor
34 reviews 34 reviews
31 hotel reviews
Reviews in 17 cities Reviews in 17 cities
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed 1 week ago

We had a great stay at this hotel. The rooms were very large and well decorated, beautiful toilets and amenities. They have a breathtaking and peaceful garden. The metro station is a nice 10 minutes stroll away. Every member of staff was super. Really thank you.

Stayed April 2015, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelchinzansotokyo0, フロント オフィス マネージャー at Hotel Chinzanso Tokyo, responded to this review, 2 days ago
Dear ZeeF44-Sama,

Thank you for having chosen Hotel Chinzanso Tokyo. We are glad to read that you had a great stay with us and really enjoyed our garden. Your comments will be shared with the whole staff, especially the fact that you considered them all super. We would like to thank you also for leaving these comments on TripAdvisor. Reviews are important references for potential new guests and we are always happy to welcome also guests who do not know our hotel yet.

Hope you can come and stay with us again in the near future.

With warm regards,


Yuichiro Maeno
Front Office Manager
Hotel Chinzanso Tokyo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leesburg, Florida
Top Contributor
53 reviews 53 reviews
20 hotel reviews
Reviews in 29 cities Reviews in 29 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed there at the end of our Japan tour with Unique Japan. This is an elegant hotel located at the edge of the beautiful garden it overlooks from high above. Our room had a view of the trees and the city. The room was very nice with a fantastic bathroom. You get first class service and friendliness... and small French Valhrona chocolates at night! .
To get anywhere, we walked 10 minutes down the hill to the subway station and to small restaurants and shops including a Seven Eleven whose ATM works with non Japanese credit cards. Another time, we took the free hotel shuttle bus to a large square with lots of department stores and another subway line.
Many weddings took place while we were there, always a lovely sight with the beautiful dresses.
At the end of our tour, we had a farewell dinner in one of the tearooms in the garden which turned out the best traditional Japanese dinner we had on the entire tour. The room had tables and chairs western style, good for our old bones.

  • Stayed April 2015, traveled with friends
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelchinzansotokyo0, フロント オフィス マネージャー at Hotel Chinzanso Tokyo, responded to this review, 2 days ago
Dear Ingrid P-Sama,

Thank you for staying with us and writing a review on TripAdvisor.
I was very happy to read that you enjoyed the hotel, garden, surroundings and traditional Japanese dinner. I will definitely share your comments with the rest of the staff as it will motivate them to keep on working with pleasure and satisfy all our guests – no matter where they are from or how old or young they are.
Hope we will have an opportunity to welcome you back in the near future.

With warm regards,

Yuichiro Maeno
Front Office Manager
Hotel Chinzanso Tokyo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
OKC, OK
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We love this hotel. Access from Narita takes a couple of hours from landing. We took the Skyliner bound for Ueno, changed to the J.R. Yamanote line at the Nippori stop. We took the train to the Meijiro stop. A quick walk across the street to the bus stop for Bus 61. 10 minute bus ride to Chinzanso stop and you're here. The grounds are lovely. The staff are top notch, typical Japanese hospitality but even more pronounced, commensurate with the class of the hotel.

The hotel offers breakfast vouchers for either Il Teatro for western style breakfast or Mizuno for Japanese style breakfast. The voucher is for ¥3100 and you can select from set menus. We chose the western style breakfast and it was just okay. We also ordered room service our first night in. Aside from being overpriced (like all room service), it was fine. They have a great variety.

The bathrooms are lovely. Private toilet area, deep tub, and a spacious standing shower stall.

The gardens are unbelievable. So peaceful and beautiful.

The staff is outstanding. We traveled with our one-year-old twins. They have a long list of convenience items for babies and are happy to provide them. We called the desk and asked for diapers as we hadn't had the chance to get to the drugstore. A staff member was at our door in less than 3 minutes with a selection of diapers. They're so helpful.

This has been such a relaxing experience. We will certainly be back.

I would definitely recommend this hotel to families, especially those with babies.

Stayed April 2015, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelchinzansotokyo0, フロント オフィス マネージャー at Hotel Chinzanso Tokyo, responded to this review, 2 weeks ago
Dear cmac726-Sama,

Thank you for staying with us and for sharing your review on this site. It is always nice to read what our guests like and appreciate the most.
There are several ways to get to our hotel from Narita. The easiest is the direct limousine bus, but the Skyliner which you took to Nippori is also a quick option.
We try to look after all our guests as much as possible, but of course we know that travelling with little babies is extra demanding. We therefore always pay a bit of extra attention to guests with babies, kids or other guests who might need some more assistance. The staff is glad to do more than their utmost. You already mentioned that you will certainly return. Hopefully you will have a chance to see the garden in another charming season and we are looking forward to see your twins walking through the garden when they are a bit bigger!

With warm regards,


Yuichiro Maeno
Front Office
Hotel Chinzanso Tokyo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I only stayed one night, but from the moment I walked up to the door of the lobby, I could not have been made to feel more special.

There wasn't a single element I would criticise - the gardens are stunning, the spa superb and the massage was incredible. Without doubt the most professional, tension relieving hour one could experience.

It's definitely at the classy and sophisticated end of the hotel scale, rather than a funky, contemporary hotel, but if that's your style of hotel, you will adore it.

Stayed April 2015, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelchinzansotokyo0, フロント オフィス マネージャー at Hotel Chinzanso Tokyo, responded to this review, 2 weeks ago
Dear Stuartgall-Sama,

Thank you so much for your kind words about our hotel. We are more than happy to see that you enjoyed your stay, the garden, the spa and especially the massage. I will pass your comment on to the therapist and she will be grateful to read that you were more than satisfied with the treatment.
We would like to welcome you back in the near future and hopefully you can stay a bit longer with us next time!

With warm regards,

Yuichiro Maeno
Front Office Manager
Hotel Chinzanso Tokyo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Top Contributor
82 reviews 82 reviews
25 hotel reviews
Reviews in 36 cities Reviews in 36 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Just having spent ten wonderful days in the Chinzanso Hotel we must say the stay has been wonderful. The garden is beautiful.

location wise, a good ten minute walk to the closest subway and not an easy WLL on the way back as the hill go the hotel is a little steep, but a nice walk and easy to find the subway.

We paid 3000 yen from the hotel to Tokyo Station which is really not so bad.

Only negative about the hotel is that there are very few restaurants withing walking distance and the hotel prices are too expensive.

  • Stayed April 2015, traveled on business
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelchinzansotokyo0, フロント オフィス マネージャー at Hotel Chinzanso Tokyo, responded to this review, 2 weeks ago
Dear Adrian H-Sama,

Thank you for your relatively long stay at our hotel and for giving us your feedback through this site. The garden is indeed beautiful, no matter the season you visit. At the moment it is really nice to stroll through the garden with all the new, fresh Spring green leaves. During the day and early evening, you can actually make a short-cut through the garden to the nearest subway station to avoid the hill and save some energy.
You mentioned that there are few restaurants nearby, but near the subway there are actually quite a few, reasonably priced eateries and Kagurazaka, famous for restaurants, is less than a 10 minute taxi ride. Please ask the concierge next time you visit us to recommend places nearby. Hope to see you soon!

With warm regards,


Yuichiro Maeno
Front Office Manager
Hotel Chinzanso Tokyo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
65 reviews 65 reviews
14 hotel reviews
Reviews in 20 cities Reviews in 20 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The lobby and rooms are absolutely beatiful. The beds and showers are great. Garden views from the rooms perfectly match the nature sounds that can be played thoughout the bedroom. Staff is friendly and helpful. We were placed in a room with incorrect bed arrangement and they immediately resolved the problem in a calm and pleasant manner. One of the nicest hotels I have ever slept in. Truly marvelous.

Stayed April 2015
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelchinzansotokyo0, フロント オフィス マネージャー at Hotel Chinzanso Tokyo, responded to this review, 2 weeks ago
Dear Wickedmonkey33-Sama,

Thank you for your recent stay at Hotel Chinzanso Tokyo and another thank you for leaving your valuable review on TripAdvisor. On top of your review you wrote “Simply Perfect” and you ended with “Truly marvelous”! We are so happy to see that you were more than satisfied and considered our hotel one of the nicest you ever slept in. I will pass your comments on to the rest of the staff as they will also be glad to read it and it will motivate them to keep on doing more than their utmost.
Hopefully we can welcome and satisfy you again in the near future.

With warm regards,


Yuichiro Maeno
Front Office Manager
Hotel Chinzanso Tokyo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hotel Chinzanso Tokyo

Address: 2-10-8 Sekiguchi, Bunkyo 112-8667, Tokyo Prefecture
Phone Number:
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Bunkyo > Ikebukuro
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Bunkyo
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Hotel Chinzanso Tokyo 5*
Number of rooms: 260
Official Description (provided by the hotel):
Hotel Chinzanso Tokyo is located uptown in Mejiro. While it is in the heart of Tokyo, the hotel is surrounded by our spacious scenic green garden, which gives the hotel an aura of quiet serenity. The property consists of three buildings: the hotel, the plaza and the tower; and a traditional-style Japanese garden. The hotel has 260 rooms, 36 banquet halls, 5 wedding facilities and 12 restaurants. The garden lets our guests experience the four seasons through its changing colors: camellias bloom in the winter, cherry trees bloom in the spring, fireflies fill the garden in the summer and the leaves change colors in the autumn. Please come and see why so many of our guests are awed by the changes of the seasons in the garden. ... more   less 
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Also Known As:
4 Seasons Hotel Tokyo At Chinzan-So
Four Seasons Bunkyo
Four Seasons Hotel Bunkyo
Four Seasons Tokyo
Bunkyo Four Seasons
Hotel Chinzanso Tokyo Japan

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