I came to the four points Sheraton Hotel thinking that I was getting out of San Juan. Wanted to go out in the country more. Might want to rethink that next time. This hotel needs to have a complete remodeling. Carpets in the hallways are buckled and are stained bad. Bathrooms leave a little to be desired as well. The first day I was here I had no hot water in the bathroom sink. The next day went to take a shower and had no hot water in the shower. The tub in the shower seemed to of been warped. The tile floors throughout the facility definitely could use a good steam cleaning or replacement. The washers and dryers have paid their dues in the guest laundry facility. The next time I come to Puerto Rico if I'm staying at an SPG property it will be the Sheridan in San Juan at the convention center which I loved my last visit. This one, I don't think I'll be back. I must say the restaurant here is no better.
The staff was very friendly.
Out of all of the SPG properties I stayed up this is my least favorite.
- Official Description (provided by the hotel):
- Four Points by Sheraton Caguas Real Hotel & Casino is a short drive from downtown San Juan, and a couple minutes away from major corporations. The perfect retreat, with flexible space for any event. ... more less
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- Also Known As:
- 4 Points By Sheraton Caguas Real Hotel & Suites
- Four Points By Sheraton Caguas Real Hotel And Suites
- Four Points By Sheraton Caguas Real Hotel Caguas
- Sheraton Puerto Rico
- Four Points Puerto Rico
- Puerto Rico Four Points
- Puerto Rico Sheraton