The receptionists at check in and at check out were very friendly and well informed. The problem, if you will, was the quality of the room. The carpet looked dirty or perhaps it needs replacing. The mirror in the bedroom had finger prints and they didn't belong to our party. The entire hotel didn't carry spring water only purified water, that's bizarre! Room service ends at 1030 PM. On the plus side, on the weekends they have security in the parking lot. Beware this property is definitely NOT Starwood material.