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“Last minute reservation...” 5 of 5 stars
Review of Four Points by Sheraton Caguas Real Hotel & Casino

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Four Points by Sheraton Caguas Real Hotel & Casino
3.0 of 5 Hotel   |   500 Alhambra en Granada Blvd., Caguas 00726, Puerto Rico   |  
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Ranked #1 of 1 Hotels in Caguas
Certificate of Excellence 2014
Puerto Rico
Contributor
17 reviews 17 reviews
12 hotel reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
“Last minute reservation...”
5 of 5 stars Reviewed February 21, 2012

We made a last minute reservation which we don't regret. Very nice hotel and good service, specially from Juan Morales at front desk... We will come back and we highly recommend.

Just one thing, they should have comment cards to thanks those who made ojr stay a pleasent one.

  • Stayed February 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Flavia B, Guest Relations Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review, March 1, 2012
Dear Wislie:

Thank you for sharing your experience with the rest of the viewers regarding your recent stay at our property.
Your feedback is very important to us and I can assure you that we will recognize Juan Morales, our Night Manager, for delivering a great experience and for making you feel comfortable. I will share the information regarding the comment card inside the room as we do have them available.

We hope to see you again!

I remain at your service.
fbonilla@fourpointspr.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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203 reviews from our community

Traveler rating
    85
    59
    37
    13
    9
See reviews for
63
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52
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Deltona, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 16, 2011

I stayed at this Sheraton for in Puerto Rico for Business. I have to say as soon as I arrived at the hotel it felt like I was on vacation. The man at the front desk was very good at his job and looked as if he genuinely liked helping people. My room was very nice and comfortable. This was the only time I was in no rush to get my business and on a plane back home. I am actually planning a weekend getaway for the family just to be able to stay at this hotel again. If I must complain about one thing is that i did not get a refill for my coffee in the room. I would surely recommend this Hotel for any one visiting Puerto Rico on business or pleasure.

  • Stayed December 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Senior Contributor
25 reviews 25 reviews
17 hotel reviews
Reviews in 19 cities Reviews in 19 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed November 16, 2011

We stayed at the Sheraton Cauguas during the second weekend of November. At first I was very impressed with the room. We booked a standard room, and we got what I would call a jr suite with a living room and small kitchen area separated from the bedroom. This hotel is conveniently located near the highway but it is not at the center of everything so getting to San Juan is about a 20-30 min trip. I thought the hotel was very family friendly (even though it has a casino) and may be a good choice for families trying to get away from San Juan's busiest areas. I think the casino atmosphere was nice for those who enjoy that type of activity.
The hotel had a few problems, as other have mentioned parking is a bit painful. The parking lot when we got in was very crowded and was difficult to find a spot. I think they should have some sort of designated area for guests. Other issues we had was the shower pressure seemed to oscillate and our shower head had a leak. The fitness center machines were lacking maintenance. Also their printing systems does not work so it is hard to do certain things if you are traveling on business.

Overall we had a calm visit, the hotel staff was very courteous and where quick to address any issues we brought up, but there is a lot of room for improvement.

  • Stayed November 2011, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amelia, Ohio
Top Contributor
99 reviews 99 reviews
31 hotel reviews
Reviews in 46 cities Reviews in 46 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed October 13, 2011

A very nice hotel with a casino and a nearby golf course. Its not in town, but just on the outskirts. For thosew ho enjoy the Latin plaza strolls in the evening, its not there. Very much a business hotel.

Room Tip: No real views.
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  • Stayed October 2011, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestServiceManager1, Guest Relations Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review, October 22, 2011
Hi dayhiker3458:

Thank you so much for taking the time to share your experience with the viewers and for choosing us. We pride ourselves to be a business, group and leisure hotel. We are conveniently located near major pharmaceutical companies and other corporate offices. Caguas also is close to many other attractions to explore such as great museums, The Botanical Gardens, theaters, great restaurants among other things. We hope to see you back in our beautiful property and show you around.

I remain at your service,
fbonilla@fourpointspr.com
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Florida City, Florida
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 10, 2011

This is a very nice hotel, its a sheraton, you could never go wrong with a sheraton, This hotel is located in Caguas, about 20 min from San Juan, Has a great Casino and great parking, located in a nice residential area. Noo great restaurant, but if your like me , Im looking for my great cup of coffee in the morning, a little expensive but very good, The pastries and pastelitos are excellent for a quick breakfast, service is good and hotel is very clean.

Room Tip: This a hotel just to have a good night sleep.
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  • Stayed March 2011, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestServiceManager1, Guest Relations Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review, October 18, 2011
Dear eve f:

Thank you for sharing your comments with the rest of the viewers. We are pleased you found our location hotel and staff welcoming, clean and comfortable for your stay. I am thrilled to share with you, that our beautiful property was recognized by the Puerto Rico Tourism Company with the Best Housekeeping Award for 2010. I will share your comments about the X.O. Le Bistro with our leadership team. Thank you again for your stay.

I remain at your service,
fbonilla@fourpointspr.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ponce, Puerto Rico
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed July 27, 2011

First I pay for a hotel room looking at the golf course and I got a room with a view of a wall, I call i was move right away to the the 3rd floor to a view of a bad kept little river . The hotel really needs restotation and remodeling. The carpet in the entire Hotel look very run down, our bathroom was terrible the toilet had an ongoing noise and the fan noise was annoying. The a/c unit didnt work :(. We just came from a vacation from Four Points by Sherathon at Cocoa Beach that it was so nice to encounter this disaster. It was very below our expectations. I couldnt believe this hotel belongs to the Starwoods hotel chain.

  • Stayed July 2011, traveled with family
    • 2 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ohio
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed March 12, 2011

Do not stay in this Sheraton if you have another option--which, given the location, you may not. This hotel charged extra for everything, even toll-free phone calls from the room ($2). When I checked out I found a "service fee" with "service fee tax", adding another $25 a night to my bill. The desk clerk told me this was for "lights, water, and air conditioning." Since the room is not much good without these "amenities", this fee just amounts to another way for Sheraton to pad the bill. If the hotel were excellent, the ridiculous prices might not matter, but it is mediocre--tired rooms, poor quality restaurant, isolated location, broken services (the parking system was down during our stay, which involved having a desk clerk sign the parking stub each and every time we exited the property). The two positives were the fitness center (fairly nice) and the comfortable beds. The staff was pleasant, but the numerous "trainees" had no power to help with anything. In sum, if you have another option, take it!

  • Stayed March 2011, traveled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Four Points by Sheraton Caguas Real Hotel & Casino

Address: 500 Alhambra en Granada Blvd., Caguas 00726, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Caguas
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Caguas
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Four Points by Sheraton Caguas Real Hotel & Casino 3*
Number of rooms: 126
Official Description (provided by the hotel):
Four Points by Sheraton Caguas Real Hotel & Casino is a short drive from downtown San Juan, and a couple minutes away from major corporations. The perfect retreat, with flexible space for any event. ... more   less 
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Also Known As:
Four Points By Sheraton Caguas Real Hotel Caguas
4 Points By Sheraton Caguas Real Hotel & Suites
Four Points By Sheraton Caguas Real Hotel And Suites
Sheraton Puerto Rico
Four Points Puerto Rico
Puerto Rico Four Points
Puerto Rico Sheraton

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