We stayed here for one night after visiting Gibraltar. The hotel is isolated so there was no place to go out to eat other than the hotel. The bartender was very friendly and helpful but a lot of the other staff were rude and seemed annoyed that we were there. We are always polite and friendly when we travel and try to tip well (way above European standard) because we appreciate the people who are there and trying to be helpful. We had booked two rooms (traveling with older kids) and had requested that they be close together. The front desk staff informed us that they were on the same floor but not close so I asked if they had any closer. She informed me that there were no close rooms but said she would place us as close as she could. We ended up in different hallways and not very close at all. This would have been fine except the rooms next to our kids were not occupied! We let this go, it was one night, and just took the rooms they gave us. The next morning, when we went to the breakfast buffet, they were out of coffee and water. No one else was there eating and when I asked for more they seemed incredibly annoyed. Later, as we were getting ready to check out (around 11:00AM), the staff were waiting anxiously to get into our room and thinking that we didn't speak spanish they were complaining about our asking for coffee and water at breakfast! There were so few people at the hotel and yet somehow they seemed completely put out by our presence. We stayed in six other hotels during our trip to Spain and enjoyed the people and the service but this one was bizarrely unhelpful and unfriendly!
The rooms with a balcony are much better than the ones without. The hotel is very difficult to find...
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