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“Waiting waiting be very patient” 3 of 5 stars
Review of Husa Alicante Golf & Spa

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Husa Alicante Golf & Spa
4.0 of 5 Hotel   |   Avda de las Naciones s/n | Playa de San Juan - Alicante, 03540 Alicante, Spain (Playa de San Juan)   |  
Hotel amenities
Ranked #19 of 46 Hotels in Alicante
Sunderland, England
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
18 helpful votes 18 helpful votes
“Waiting waiting be very patient”
3 of 5 stars Reviewed May 15, 2013

My wife and I stayed 4 nights of a 11 night holiday at this hotel because we play golf and it is reasonably close to the airport as we were returning home on a early morning flight.
First the positive points, its a very lovely hotel, clean and comfortable. It has an excellent golf course which I would highly recommend, it's a good test of golf we throughly enjoyed the 3 rounds of golf and would certainly return to play golf. Now for the negative, the hotel staff are hopeless. Never available or around when you want serving. You stand at the bar waiting then several others guests arrive then suddenly 2 staff appear and it's he who shouts the loudest gets served first. I do not blame the staff, blame the Manager, no where to be seen and not enough staff. Tried to contact the manager twice before we left never available must be a ghost. The Spanish holiday industry needs a kick up the butt and arrive in the 21st century.

Room Tip: Ask for a double bed they are large and comfortable
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  • Stayed May 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Celia T, Quality Control Dpt at Husa Alicante Golf & Spa, responded to this review, May 26, 2013
Dear Customer,

First of all, I would like to thank you your kind words about some points of the hotel & the golf course!

Nevertheless, I am very sorry you finally left the hotel feeling disappointed because of the service in the coffee bar. We usually try to have the staff enough to give a high quality service to our guests, who are the most important for us. That´s why we really appreciate all your comments. Anyway, we took the proper measures to garantee that will never happen again.

Refering to the general manager, she was out of the office during your stay. I inmediately contacted you, as soon as I noticed your complain, as the quality control responsible of the hotel.

In case you come again in the future, it will be a pleasure to meet you. Please do not hesitate to contact me.

Yours sincerely,

Celia Trives
Quality Control Dpt
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187 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • Danish first
  • Dutch first
  • English first
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English first
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 14, 2013 via mobile

Recently travelled with my family so my partner could play golf, we travelled with friends and our two children.

Before going I did email to ask a few questions for which I didnt get a reply never a good start.


The hotel itself was ok and the rooms were adequate although I would say a little dated. The indoor pool had a area around it where the flooring was not secured and quite dangerous.
The outside pool was ok although we did have to share the pool water with ducks! Which didn't seem to bother anyone or the staff just seemed to be the norm.
The most disappointing part was at the weekend the hotel is obviously widely used for functions weddings/ holy communions etc, one day whilst sitting round the pool all of sudden a wedding party walks past why we are laying their sunbathing. They are then having drinks around the pool area all suited and booted whilst we are just sitting laying their.
The next day was a holy communions when all of a sudden with no prior warning we were in undated with about 50 very loud children running in and out of our sun loungers round my pram etc. One child even went up to my son and took his iPad off him and started playing on it ! then all of a sudden next to us turned into a gigantic play area with giant inflatables bat and ball games and then bang a very loud music system with karaoke was turned on, which disturbs all the people round by the pool especially my four month old daughter who was woken. Again no staff in sight, we Diego to reception to request the music to be turne down but nothing was done. In the end it was so annoying we left and went back to our room. I am a parent so completely understand they were entertaining the children I just think they could have per warned us.

The daily housekeeping was good, breakfast was good to although would normally expect a bit more variety for the price.

I think overall this is not a bad hotel but is mainly geared up for people that are out playing golf all day and it usuing it's amenities. We will not be returning.

Stayed May 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Celia T, Quality Control Dpt at Husa Alicante Golf & Spa, responded to this review, May 24, 2013
Dear customer,

Thank you very much for your email.

We really regret that you could not enjoy the outdoor swimming pool area that afternoon. In fact, when you complained at the reception desk, we lowered the music, trying to solve the problem.

Indeed, we had a lot of children in this area due to the celebration of some First Communion during that weekend. Please take note this is an exceptional event at the hotel, really far from our usual activity at the hotel.

On the contrary, our facilities usualy help the guest to relax and enjoy a paceful stay.

We hope you will try to give us another opportunity to live a wonderful experience in Husa Alicante.

In case you come back, please do not hesitate to contact me!

Celia Trives
Quality Control Dpt
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aberdeen
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 14, 2013

Good location for a golfing holiday & the course is v. good.
Alicante is a lovely place to visit, with the new tram system extremely efficient.
The hotel seems to have let standards slip. The staff were very pleasant, the rooms clean & spacious but the air-conditioning is a complete waste of time. Despite complaining on a number of occasions our 4 rooms were never below 24.5 degrees during our 7 day stay, which is not what you expect of a hotel of this standard. The control panels were in-effective.

  • Stayed May 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Celia T, Quality Control Dpt at Husa Alicante Golf & Spa, responded to this review, May 24, 2013
Dear customer,

Thank you very much for your flatteries about our facilities, location & staff.

Refering to the temperature of the rooms, we are checking the air conditonner system of the hotel.

I profit to tell you that we are launching greats golf packages at very special prices. do not hesitate to contact us or your travel agency!

Yours sincerly,

Celia Trives
Quality Control Dpt
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Woking, United Kingdom
Top Contributor
288 reviews 288 reviews
59 hotel reviews
Reviews in 72 cities Reviews in 72 cities
147 helpful votes 147 helpful votes
5 of 5 stars Reviewed May 13, 2013

This is a beautiful hotel in amazing grounds. Despite the comment that the staff where not helpful in previous reviews I couldn't have had a more different experience. The staff where very kind and helpful and went out of their way to make us comfortable. Our Deluxe room gave us great views of the course and we had a very large balcony. The food was very reasonable at the hotel and the breakfast was good. For just 19 Euros you can have a three course dinner with a free bottle of mineral water. For anyone wondering the tram is right outside the hotel at incideo station.

My only regret was that I did not stay longer!

Room Tip: Recommend getting a Deluxe room gives you a great view and comfort
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Celia T, Quality Control Dpt at Husa Alicante Golf & Spa, responded to this review, May 24, 2013
Dear customer,

Thank you very much for your nice words. To notice our customers enjoy their stay in our facilities is the most pleasant reward we can have!

We profit to tell you that this summer we will have transfer to the beach, entertainment for children, pool bar, and lot of activities in the area... I am sure that this will help you to live a really special relaxing experience at Hotel Husa Alicante.

Do not hesitate to contact us in case you come back!

Yours sincerelly,

Celia Trives
Quality Control Dpt
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Senior Contributor
28 reviews 28 reviews
21 hotel reviews
Reviews in 17 cities Reviews in 17 cities
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed May 8, 2013

I'm writing this review from my Wife's account:

I stayed at this hotel for a four night golf break in April. This was my first visit to this Hotel and the staff were very helpful, the rooms were spotlessly clean and a good size. The breakfast offered plenty of choice, so no complaints at all. The Hotel has good facilities and what is an added bonus is that you can pick up your complementary Golf buggy which you collect from the hotel’s basement car park so no need to carry your clubs to and fro from the golf club. The commercial centre opposite the hotel was good for a cold beer and bite to eat after playing, there is also Norman’s Bar opposite the hotel which has a nice atmosphere, friendly staff and good food if you don’t fancy the commercial centre in the evening. The golf course was excellent (designed by Seve Ballesteros) enjoyable for all level of golfers and will definitely be back next year.

Stayed April 2013, traveled with friends
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Celia T, Quality Control Dpt at Husa Alicante Golf & Spa, responded to this review, May 20, 2013
Dear Customer

Thank you very much for your word! It is really a pleasure to read that our customers have enjoyed a golf experience in our resort.

We usually have special promotions for golfers, so do not hesitate to contact us or your agency to check fabulous prices.

We hope we will meet very soon!

Celia Trives
Quality Control Dpt
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Worcestershire, UK
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed April 22, 2013

Went recently for a golf break. The hotel is situated quite close to Alicante in the middle of a large residential development and the golf course is threaded between the developments giving the hotel golf course a rather unusual backdrop. The hotel itself is spacious and the rooms of decent proportions. The breakfast is buffet style with a reasonable choice, though the hot food was rather "luke warm." The golf course itself is challenging and the fairways in places are very narrow requiring "netting" to protect those properties adjoining the course! Overall, enjoyable for the golf course and comfortable environment, though rather lacking in overall atmosphere and its residential location.

Room Tip: The rooms on the back face onto the golf course, though there is constant road noise if you leave th...
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  • Stayed April 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Celia T, Director of Sales at Husa Alicante Golf & Spa, responded to this review, April 24, 2013
Dear Customer,

Thank you very much for your comments, that help us to improve everyday.

It is a pleasure to know that you enjoyed in our area and that you appreciate our hotel as a good option for playing golf.

We hope you will come again!

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zurich, Switzerland
Contributor
17 reviews 17 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed December 25, 2012

We stayed there as couple for 4 days and we are very happy of our stay. Although we are both avid golfers, we also like good food and cultural activities and I must say, The hotel, the golf and its great location ( 2 mn walk from the tram station that brings in 10 mn to the city center) brings everything we need. The staff was friendly, helpful and competent. The rooms were very clean and we had a very nice view on the gold course. The breakfast offered plenty of choice (meat, fruits, cheese, bread etc) so It is hard for me to understand the complaints I read in the other reviews (unless you are looking for a traditional British breakfast, which is not what I was looking for). Suggestions for improvement: the changing rooms of the fitness centre should be renovated as well as the turkish bath which does't smell good. Well..it stinks! The fitness centre is really not at the level of the hotel category. It is just a little room with some machines. Apart form that, a really great stay, the golf course is great (deisgned by Ballesteros) and we will come back next year!

Room Tip: Ask to have a room with view on the gold course
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Husa Alicante Golf & Spa

Address: Avda de las Naciones s/n | Playa de San Juan - Alicante, 03540 Alicante, Spain
Location: Spain > Valencian Country > Alicante Province > Costa Blanca > Alicante > Playa de San Juan
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#5 On the Beach Hotel in Alicante
#10 Luxury Hotel in Alicante
Price Range (Based on Average Rates): $
Hotel Class:4 star — Husa Alicante Golf & Spa 4*
Number of rooms: 156
Reservation Options:
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Also Known As:
Husa Alicante Golf Hotel Alicante
Husa Alicante Golf And Spa
Hesperia Alicante Hotel
Hesperia Hotel Alicante

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