We stayed here last week of August and first week in September. Agreed with other comments that the hotel could do with an update as it seems a little dated now. The 70's style decor, loose tiles, flaky paint, squeaky doors, creaky beds, stained pillows, etc, didnt matter that much to us as the necessities were all functional, and everything was spotlessly clean.
We had a one-bedroom top-floor apartment with balcony overlooking the pool area. There was a 'kitchen area' but we were all inclusive, so didnt use it. Pleanty room for the four of us to move around. Our main gripe with the room was the air-conditioner only cooled the main 'lounge' area and not the bedroom.
All the staff are very friendly. The animation team are not foreceful in getting you to join in the activities. As for sunbeds, you need to have your towels down by 9am. I guess in the main season though, it would be even earlier. However, you might still find the odd one or two available at lunchtime, but most likely in front of the large spearkers by the stage ;-)
The hotel seemed to be quite cramped. With sunbeds, pools and several grassy areas, there isnt much space to get around. The sunbeds for example are very close together, which is probably why some guests move them out into the walkways, exacerbating the problem. Smilar issues in the restaurant and evening entertainment area. Unless you get one of about 6 tables, youre unlikely to get a decent view of the entertainment. I doubt if the hotel was full in early Sept, so I dread to think what its like in high-season. It seems the public areas werent designed to accomodate a full hotel. Perhaps the adjoining hotel, a big black/yellow monstrosity (aptly named Isora), could be demolished and then extended into that space.
During our stay, the guests appeared to be split 70% Spanish, 10% UK, 10% German and 10% others. It seems that the Spanish use it as a weekend retreat, as the hotel became quieter midweek. By friday morning it had filled up again with large groups of Spaniards who all seem to know one another and are quite loud around the pool. Other comments suggest the lower pool is quiet, but not when the Spanish take over with their volleyball and other playful antics. Also worth mentioning that a local bar had loud outdoor music on a friday and saturday night in August, which started at 11:30pm and continued until 4am!! Fortunately there was no recurrence on our second week. Bring ear-plugs just in case.
Food is good and we found it varied enough for our two-week stay. There are always chips and either pasta or rice, plus a couple of meat dishes and fish. Again, the restaurant is quite cramped and hot in the evenings. Help yourself to San Miguel on tap and look out for the Sangria on tap in the pool bar. Very refreshing at lunchtime, with a burger or a hot-dog.
With the spacial aspect of the hotel, and the fact there is no real golden sandy beach nearby, you can feel a bit confined at times. The hotel is situated on the edge of town, so a fair walk into Puerto de Santiago and possibly Los Gigantes where the main shopping ares are. We hired a car for 3 days and explored the island. Notably Mt Teide, Puerto de la Cruz on the north coast and Masca. Get to Aqualand and check out the Dolphin show - amazing!!!
All in all, an accurately rated 3 star hotel. We (2 adults and 2 children ages 12 an 7) enjoyed our stay. If you want to touch up on your spanish and dont mind getting hit in the privates occasionally by a stray volleyball, then Im sure you'll enjoy it here too!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.