Unfortunately we were placed on one of the most depressing hotel rooms I have ever had the misfortune to stay in (tiny; dark & gloomy; stain on headboard; damp black & white prints of the English hunting season; no signal on television; single beds pushed together). Thankfully following a complaint we were moved to a much nicer room (3 times the size; beautiful antique furniture). I would strongly recommend checking what room you will be put in as the difference in quality is amazing. If we had seen any pictures of the room we were given on the website then we would not have booked there.
There isn't a very open, welcoming reception but instead an 'ufficio' which sometimes has the door shut so the staff don't always feel approachable.
Unfortunately the bathrooms appear to be the ones originally installed when the hotel opened in 1997 (hit and miss dribbling hot water). The hotel food was average at best (I would definitely recommend a visit to Castagneto Carducci or Sassetta for dining out however) and the breakfast was disappointing (dry bread; stale croissants and a choice of cakes and cereals; instant coffee). Any fresh coffee or eggs come at an extra cost, but unfortunately we weren't offered these as the waiter was rushed off his feet.
The waiters do Daniela an absolute credit as they were warm, friendly and helpful at all times, despite sometimes being visibly stressed and explaining that they were having to run the shift alone for one reason or another.
The hotel is in a stunning location with tremendous views and not far from Castagneto Carducci, which was a lovely little hilltop town. I would recommend eating there or at Sassetta where we had a great lunch. The only thing I would say is make sure you check what room you are being put in as it massively affects your experience of La Bandita!