We stayed at this hotel with family between the 8th of October til the 12th of October, 2013. The Hotel is excellent. Though parts of the property is under construction yet the Housekeeping staff (most of them). The staff at the restaurant and not to forget the General manager is extremely capable and courteous.
However we did have some unpleasant experiences. The reception desk is MOSTLY (I repeat not all of them) filled with 3rd grade staff. In order to collect your keys once you are back into your hotel they will make you wait for five mins. We have even had experiences where we had to wait because the receptionist was busy romancing hos girlfriend from a board number. This aspect of the hotel seriously needs to be looked into. More over we made several calls to the booking desk of the hotel and every time someone promised a call back which never happened since we have a branch office in Delhi some one from our office had to physically go down to the hotel and make the necessary bookings. The best part was our checkout, which was at the early hours of dawn. The front desk told us that we would be charged Rs.300/- since my wife had used a face towel which had lipstick mark on it and their explanation was that they would not be able to reuse the towel. (Must say a concept not tenable). However the cherry on the cake was that that they could not provide us with the final bill before we checked out as the manager was unavailable and we had to make do with a provisional bill.
Never the less on a whole it is a good hotel for business and pleasure. There is a lot of scope for improvement but I would provide the Sarovar group with a little latitude since its a new hotel and still not in full flow. I strongly believe that once the entire hotel is operational it would be amongst the top Hotels in and around Vaishali. My suggestion to the management would be to look into the FRONT DESK STAFF. The reception desk of any hotel is the most important part of any Hotel and that needs to be taken care of. We hope our comments are adhered to by the management and necessary steps are taken. I wish Sarovar Portico all the very best.. and hope to see improvements the next time any of us are around so as to enable us to rate them higher which then they would be deserving.
- Official Description (provided by the hotel):
- A contemporary full service apartment style business hotel, located only 500 meters from Vaishali Metro Station. With 127 elegantly designed and exquisitely furnished guest rooms, an All day dining & Bar, Roof-Top Barbecue by the poolside, Conference Rooms & Banquet Halls for high-end meetings, corporate events and Social Functions, roof top swimming pool, State-of-the-art Gymnasium & Spa. ... more less
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