My husband and I stayed here for 5 nights in November on SPG points. We got upgraded to a suite (room 28) due to my Platinum status. The room was huge and right at the end of the building so very private with views of the wine yard (same views as the spa has). I had emailed the hotel a few months before our arrival and had communicated with the concierge to help me organize our trip (winery visits, restaurant reservations, etc). They were so superb! They spent a few hours doing some research I had requested and always responded on a timely basis. They made the reservations for us once I had decided and upon check in I received a summary of all the reservations we had -i thought this was great.the concierge here was the best by far I've experienced.
On check in we were greeted warmly and the hotel manager escorted us to our room. Breakfast was included for me as an SPG platinum and it was a great assortment of cheeses, breads, fruits, etc. you can even order eggs and other items to be made fresh for you. On occasion we had to eat and run and they packed the coffee to go and some muffins, etc.
We used the spa facilities twice during our stay. They were great and we were lucky to be the only ones using it at the time. I also had a massage and it was one of the best I have received.
Overall, the service at the hotel I found to be excellent and definitely 5 star. They know how to treat and pamper guests. We would love to return one day.