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“Nice apartments, poor service” 2 of 5 stars
Review of Naturel Hoteldorf Seeleitn

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Naturel Hoteldorf Seeleitn
3.0 of 5 Hotel   |   Seeufer Landesstrasse 59, Faak am See 9583, Austria   |  
Hotel amenities
Ranked #1 of 2 Hotels in Faak am See
budapest
Contributor
16 reviews 16 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
11 helpful votes 11 helpful votes
“Nice apartments, poor service”
2 of 5 stars Reviewed March 5, 2013

First of all it has nothing to do with a hotel; it is an apartment village with very basic services; if you come in winter then reception is open only 6 hours a day, you need to pay for using the sauna (20EUR/hour) and for WiFi access as well (2EUR/hour) which doesn't work in some rooms.
On the other hand the 'village' looks good and it's quite close to Gerlitzen (15 minutes by car); We liked the apartments; they are roomy and are built in 'authentic' Carinthian style.
The catering was below anything i experienced since i finished my studies. I don't want to over-complicate it; i just simply don't recommend eating in the restaurant.
If you can get a great last minute price (without catering) then this might be a good choice - if you prefer half-pension and your other option is a real hotel or a gasthof/inn with minimum price difference then chose that.

Room Tip: Don't go for halfpension unless you get it for free.
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  • Stayed March 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Naturelhotels, Leiter Öffentlichkeitsarbeit at Naturel Hoteldorf Seeleitn, responded to this review, March 8, 2013
Dear Toci,

thank you for your comment, which you posted on our hotel side.
We do not run the hotel in wintertimer by our own management, Naturel Hoteldorf SEELEITN is operated by our management only in summer.

During wintertime the hotel is leased to a foreign touroperator, all your concerns about your stay are based on services of this agency and has nothing to do with our standards during summertime.

I am sorry, that your stay was not what you accepted it to be and if you have any change to visit us, Naturel Hotels, during summertime or our Naturel Hoteldorf SCHÖNLEITN during even during wintertime we are pleased to show you that vacation can be on hig standard.

Best regards
Claudia Guani
Naturel-Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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12 reviews from our community

Traveler rating
    3
    4
    1
    4
    0
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3
2
Solo
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1
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • German first
  • Italian first
  • Russian first
  • Any
English first
Carlsbad, California
Top Contributor
277 reviews 277 reviews
112 hotel reviews
Reviews in 162 cities Reviews in 162 cities
214 helpful votes 214 helpful votes
2 of 5 stars Reviewed October 2, 2012

My first impression is: the stunning location, the view from the shore is so beautifull that you could look at it all day and never let go.
But that's the good news, from there, it went down hill....
The staff at the reception was arrogant & rude. Knowledge of English was absolute minimum. Management was "high & mighty" with not much help. Only with a help from my wife who speaks German we were able to communicate.
In the village setting, all apartments are located in traditional, renovated Carinthian farmhouses with a feel of mountain chalet. The interior: pinewood everywhere, including hard furniture and the old style TV. The bed hard & lumpy. Kitchen, ok. In the summer very hot, no air conditioning. Overall, expensive and not worth the money. Not even the great location can save this place.

Room Tip: Avoid this place.
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  • Stayed August 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Europe
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed June 30, 2012

We were quite happy about our stay until the night when the staff of the restaurant started playing full-volume music at 23.00 hours, waking our baby up. To my remark that it is too loud I was told to close the doors of my appartment. This kind of behaviour of the staff is unacceptable to me and disqualifies the establishment. Therefore such a low rating.
For people who don't care about this kind of surprises: the place is nice, a lot of very good entertainment both for children and adults. The accommodation is in village-style houses, four appartments in a house. Rooms are nice and stylish, but very hot in the summer (there is no air-conditioning).

Room Tip: As far from the restaurant as possible, to avoid surprises :)
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  • Stayed June 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Naturel Hoteldorf Seeleitn

Address: Seeufer Landesstrasse 59, Faak am See 9583, Austria
Location: Austria > Austrian Alps > Carinthia > Faak am See
Amenities:
Free Parking Kitchenette Restaurant Swimming Pool Airport Transportation
Hotel Style:
Ranked #1 of 2 Hotels in Faak am See
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Naturel Hoteldorf Seeleitn 3*
Number of rooms: 84
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