We stayed here for five nights on a special package deal: a luxury suite, buffet breakfast every day, two evening dinners, transfers to and from Prague airport, two full-day excursions (Dresden and Karlovy Vary), a guided tour of the castle, free local museum entry and one days car hire (which we did not use) - a pretty good offer.
The castle itself is a beautiful building in a small, quite village, seven miles from the German-Czech border.
Our suite was quite small, but well decorated with antique furniture, a separate sitting room and bedroom and a well-designed bathroom. It was warm and very quiet, with a flat-screen TV (mostly German-language programmes of course), and shutters at the windows.
Very clean and well-maintained, comfortable beds with hypo-allergenic bedding.
The restaurant is in a separate building, down quite a sharp slope (probably a bit more difficult to negotiate in the snow!) You can opt for a set menu which changes every day (around 20 euro), or an a la carte option - a little more expensive, but very good. The wine list is also good, and surprisingly inexpensive for a hotel of this kind.We ate in the hotel every night. There are not many other options close by. We tried one other hotel, but it was fully booked. Worth remembering.
The buffet breakfast is generous and includes a very good variety of both cold and hot options. The restaurant is open from 12 noon for coffee or lunch, although the menu does not change.
There is a small bar next to the main reception and bar prices are fairly reasonable.
The staff were friendly and helpful. They mostly speak English although I got the impression that they do not get that many English-speaking guests.
There is a newly-opened fitness spa in the basement of the main building, but we did not take advantage of this.
All of this sounds very positive, and it is, provided that, like us, you want a quiet break.
This is not a location for the action-holiday seeker, although there are some great walks in the locality, and to get the best of this you would need to have a car.
The hotel has its own comfortable mini-bus and offers daily excursions - Dresden, Prague and Karlovy Vary, each around 90 minutes drive from the hotel. The additional cost for these trips is around 30 euro per person, and they are good value. We had a very good English-speaking guide at Karlovy Vary, and although we did not have a guide in Dresden the city centre is so easy to negotiate that you don't really need one.
Some disadvantages - the hotel is orientated towards German visitors, there is no English-language menu for example, and most of the information brochures and leaflets are only in German. There is no hotel information in the room - rather unusual for a hotel of this grade - so you have to work out a few things for yourself (e.g. how the TV works). Another strange omission - no tea and coffee making facilities in the room, a minor disadvantage. Complimentary bottles of mineral water are provided.
This is a hotel unlike any other in which I have stayed and I enjoyed the experience very much. The hotel certainly has aspirations for the luxury market, and I would rate it at around 4 star (just), but it is still being developed, and I am sure that in a few years time it will reach its full potential.
If you are looking for the Holiday Inn experience, don't stay here - but if you want something that is different, full of charm and atmosphere and off the beaten track, don't hesitate.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.