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“No real air-conditioning” 2 of 5 stars
Review of Pentahotel Berlin-Potsdam

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Pentahotel Berlin-Potsdam
4.0 of 5 Hotel   |   Warthestrasse 20, 14513 Teltow, Brandenburg, Germany (Formerly Courtyard by Marriott)   |  
Hotel amenities
Ranked #1 of 4 Hotels in Teltow
Certificate of Excellence 2014
San Jose, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
“No real air-conditioning”
2 of 5 stars Reviewed July 20, 2014

It is 29 degrees outside and it is also 29 degrees in our room. After following the instructions on the air conditioner and running it for an hour, I went to the front desk and told them our air conditioner was not working. I asked if we could change rooms or if someone could look at it. I was told that they are all terrible and that there was nothing they could do. Our room is incredibly warm for a 3 night stay in July.
,,

  • Stayed July 2014, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Service
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246 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
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English first
Oslo, Norway
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 4, 2014

This is the second time I stay in this hotel and my impression hasn't changed: the service is terrible. The reception is a bar, which may seem like a cool thing, if it wasn't for the fact that you always have to wait to be served -- whether you want a drink, the password for the internet or just to check into your room after a long day travelling!
The lady in charge of the check-ins in the evening was unpleasant the first time I was here, but the second time she was plain rude: I had had to make our booking over the phone because the max occupancy of their rooms is 3 people (CANNOT ACCOMMODATE FAMILIES!) and we were 2 adults and 2 kids. The lady on the phone said that she had to put us in 2 different rooms, but that the rooms would be connected. When we checked in, however, we learned that we were in 2 different rooms that were not connected, which meant my husband and I had to sleep separately since we have small kids. I tried to explain this to the lady in the reception but far from apologising, she told me that all the connecting rooms were full and she wasn't going to kick out the guests to accommodate us (literally). I tried to explain that her colleague had told us over the phone that we would have connecting rooms, but it made no difference: that's just a wish, she said, and we cannot satisfy all wishes.
If she had been just a little bit apologetic or even understanding, it would have made a difference, but our weekend had been ruined and we felt mistreated.

  • Stayed June 2014
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Singapore, Singapore
Senior Contributor
30 reviews 30 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed May 2, 2014

Our room stink of cigarette smell upon entering and there are small insects too. The service staff is really bad. During breakfast, one of the waiter bumped into my husband's shoulder hard without apologizing. We had a problem re-entering our room with the access card and called on a staff who is at the same floor for help. She tried with our card but is unable to open too and asked us for the 2nd card which we left inside the room. She ignored our request to help us call the ground staff up to help. She even gave the reason that the card don't work as one card is to open the door and the card we hold is only to switch on lights! This is too absurd to believe so we make our way back to ground level and a staff who is just as cold, no greetings no smile re-set our room card before we went back up and managed to open the door.

  • Stayed May 2014
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Andreas D, Verkaufsleiter at Pentahotel Berlin-Potsdam, responded to this review, May 5, 2014
Google Translation
Sehr geehrter Gast, vielen Dank, dass Sie sich die Zeit genommen haben um Ihre Eindrücke zum vergangenen Aufenthalt im pentahotel Berlin-Potsdam darzustellen. Die von Ihnen aufgeführten Punkte zum Thema Service am Gast haben wir bereits intern ausgewertet und und entsprechende Unterweisungen eingeleitet. Das defekte Türschloss in Ihrem Zimmer wurde bereits ausgetauscht und ist wieder voll funktionsfähig. Ich bedaure sehr, dass Sie solche Umstände erleben mussten und hoffe sehr, Sie bei Ihrem kommenden Aufenthalt davon überzeugen zu können, dass man sich als Gast in unserem Haus sehr wohlfühlen kann.

Mit freundlichen Grüßen

Andreas Drobniewski
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Harrisburg, Pennsylvania
Top Contributor
79 reviews 79 reviews
18 hotel reviews
Reviews in 52 cities Reviews in 52 cities
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed May 1, 2014

Stayed here on business as our Teltow office is within walking distance. Though the check-in (at the bar) seems funny, I found the room to be clean, very modern, and quiet. The people were extremely friendly and helpful, and the breakfast buffet is AMAZING! They also have great coffee at the bar!

If the weather is nice, there is a very nice trail along the Teltow channel that you can use right from the hotel, and a small grocery store about four blocks away.

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Eindhoven, The Netherlands
Top Contributor
93 reviews 93 reviews
41 hotel reviews
Reviews in 52 cities Reviews in 52 cities
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed April 22, 2014 via mobile

We just visited the PentaHotel and our stays was nice. The hotel interior looks very cool, from the outside it looks like (and i think it was) a hospital. A part of the hotel is still in use for some medical practices. Staff is very friendly and breakfast is good. Our room was ok, pitty we had two beds and not one. Housekeeping was very strange, we did not get any new shower gel so one package for two persons for thee days...? Our plastic cups in the bathroom where not renewed and disappeared after the second night?

To get to Berlin we used our car and altough it was easter this took about 40 minutes each way alltough the distence is near you ride 50km roads with tens of traffic lights so it's bit of a hassle to get to Berlin and traffic at times is crazy... We did not use the train service but i think this will be much easier.

On the last day we visited Potsdam and that's really angreat city to visit so please allow at least a full day to visit Potsdam!

Stayed April 2014, traveled as a couple
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Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 12, 2014

Nice hotel, we liked the design. The room was inviting, the breakfast buffet was awesome! Good food at night, but extremely slow service at that hour.

A 45 min trip by bus/train to Potsdamer platz in Berlin, an easy journey if you have the time. Shorter busride to Potsdam, appr. 30 min.

Stayed April 2014, traveled with family
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Castellar del Valles, Spain
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 28, 2014

Rare hotel. Designer did a good job. Breakfast good. but 5€ iper day for internet is abusive. This is business hotel. Should be offered for free.
The hotel have an special smell, They open windows continously (so the know).

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Room Tip: Heating too high
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  • Stayed February 2014, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pentahotel Berlin-Potsdam

Address: Warthestrasse 20, 14513 Teltow, Brandenburg, Germany (Formerly Courtyard by Marriott)
Location: Germany > Brandenburg > Teltow
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Teltow
Price Range (Based on Average Rates): $
Hotel Class:4 star — Pentahotel Berlin-Potsdam 4*
Number of rooms: 198
Official Description (provided by the hotel):
Surrounded by lakes and castles, Berlin Teltow is just 15 km from the city center and the Potsdamer Platz and close to the fairgrounds (ICC) of Berlin. With easy access to two airports, the Pentahotel Berlin Teltow offers the perfect location for corporate and leisure travel. ... more   less 
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Also Known As:
Courtyard Berlin Teltow
Teltow Courtyard

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