The Albatroz staff could not have been more welcoming; this is a hotel where the employees go above and beyond what's expected.
On emailing the hotel a day before our trip asking whether there was a shuttle bus, I received a prompt reply from the hotel (in better English than many people I deal with at home!) offering to collect us from the airport, which they duly did the following evening.
On arrival we received a basket of fruit welcoming us to the hotel, and enjoyed a good night's sleep, waking up to a beautiful sunrise and an ocean view.
Our room had a huge bed, sofa, table with two chairs, big flat screen TV (with BBC news and entertainment) and a fridge (and safe too).
The breakfast each morning is very pleasant with a good selection of food, and a chef is always on hand to cook omelettes and other items to order, which was a pleasant surprise.
There are 3 pools; a fresh water one at the hotel level, and two salt water ones at sea level (both of which offer even stronger sun and great snorkelling).
Santa Cruz itself was about a 10 minute standard walking pace (we're both 34); the only very slight niggle I had was that the first few hundred metres of the walk is down a pavement next to a dual carriageway; although there are barriers it's a shame there isn't enough room to put in a separate path - but that's not the hotel's fault; from that point on it's an easy walk along the coast with no roads nearby which is very pleasant.
It was a very quiet and peaceful place; even though the airport is right above the hotel on a cliff you barely hear it during the day or evening; in fact you hear it more if you're in town.
There's also a lounge on the first floor with a PC where you can use the Internet, and there's a wireless signal available throughout the hotel which is great if you need to stay in touch with things back home.
The only slight (and these are really small) thing I'd have improved would have been to suggest having background music or even radio playing at breakfast - it's a little quiet otherwise and people tend to be very hushed as there's very little background noise - it's a small hotel, and my girlfriend and I thought it would have made people more comfortable to chat.
That aside, wonderful stay, and the staff (and everyone on the island in fact) all seem to be multi-lingual so we almost felt bad speaking English all the time!
On our last morning we missed breakfast and the staff made us sandwiches to eat in the airport - this is the sort of lovely people they are!
Thank you Albatroz, we may well be back again when we need a well earned rest! :)
Having stayed on a ground floor room I would recommend a first floor room for a bit more privacy as...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.