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“Lovely, but ...” 4 of 5 stars
Review of Little Polynesian Resort

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Little Polynesian Resort
4.0 of 5 Resort   |   PO Box 366, Titikaveka, Cook Islands   |  
Hotel amenities
Ranked #1 of 2 Hotels in Titikaveka
Certificate of Excellence
Melbourne, Australia
Level Contributor
32 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Lovely, but ...”
4 of 5 stars Reviewed September 26, 2012

We booked 4 nights in Beach Are #7 (bungalow). We had some great positives, and some surprising negatives during our stay. The positives are the fantastic bungalow itself, with a beautiful interior, amazing views straight out to the water, and the private outdoor spa at the back. The gazebo and day bed on the deck is a perfect spot to relax. You're right over the sand, under the palms, and looking out to the beach right beside you, just gorgeous. While there are open slats (with insect screens, and closable) around the bungalows, we didn't hear too much at all from the bungalows either side of us. Breakfast was very good each day, and we enjoyed two lunches and two dinners at the restaurant. We found the food to be especially good quality (we heard about the great Filipino chefs they now have), and really enjoyed our meals. The service from Nicole and Marylyn was great. The negatives for us started before we arrived at the Little Poly. We had dropped by the previous day (while staying elsewhere) to book a transfer from our first resort, to the Little Poly. Unfortunately, the following day, it never turned up. We called after 30 minutes. Oops, we were on the books but they'd forgotten to book our transfer (the Little Poly doesn't have its own van, so uses another service). After another 30 minutes and a second phone call, a cab turned up. The Assistant Manager, Vicki, was very apologetic and offered us a free lunch in recompense. On the second day, we arrived back from an outing at about 1:30pm to find the room wasn't made up. We asked at reception about when this would usually happen, hint hint. By 3:30pm still no room service at all. Another phonecall and someone turned up. Whoops, they'd forgotten to service our bungalow that day – there's only 10 of them! Day 3 there was no English Breakfast tea to be had, they had run out. A basic staple for the tourists, you'd think. Day 4, we ordered a room service dinner. Later, there was noise outside, then our phone rang, "you're not there?". Ahh, yes we are, you tried to deliver our room service dinner to the bungalow next door! Finally the food arrived, and I was surprised to see the lovely meals were transferred (all around the resort, in our case) completely uncovered. The Little Poly has lovely bungalows, good food, and a beautiful setting, but it seems quite disorganised. Yes, Rarotonga is laid back, and that's relaxing, but when you're paying a fairly good amount, you do expect a certain level of service. Interestingly, when several locals asked where we were staying, our response caused raised their eyebrows and a sympathetic look. The Little Poly doesn't have such a good reputation locally, it seems.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
7 Thank BandAJames
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lpoly, Front Office Manager at Little Polynesian Resort, responded to this review, September 27, 2012
Kia orana

Oh my goodness we defintely dropped the ball in your case. I am extremely sorry about that. I would like to advise you we have now purchased our own van so no longer have to rely souly on others. I have spoken to the restaurant staff about firstly, ensuring they have the correct room and secondly, as you correctly pointed out, your food should have been covered.

I would like to assure you, your concerns have been listened to and actioned.

We do hope to see you again in our little corner of paradise.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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390 reviews from our community

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Kerikeri, New Zealand
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed September 2, 2012

Cannot express how romantic this resort is. The chef created a magnificent meal using the fresh yellowfin that we had caught and delivered it to our bungalow. The private outside courtyard with double spa bath is a beautiful way to end a perfect day. Would definately reccommend this for honeymoon couples.

Stayed November 2011, traveled as a couple
Helpful?
3 Thank FrearFarms
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lpoly, Front Office Manager at Little Polynesian Resort, responded to this review, September 27, 2012
Kia orana

Thank you so much for taking the time to post such a lovely review of our little corner of paradise.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed August 19, 2012

Returned again to the Little Poly for a last minute holiday. The are's were still great condition and the service very good. We could not get out favourite number 10 but we stayed in two of the others (number 1 & 5 - no. 5 was still a little noisy as you could hear staff set up for breakfast as it was next to the pool).

The weather this time of year was very windy which made the water a little rougher but since Little Poly has one of the better beaches on the island, it was still good (note the water is not tropically warm this time of year - a few like us ventured into the water but the snorkelling was not as good as the previous time we went in summer).

The service at the hotel was still of high standard and the staff very friendly. They were happy to help with any needs or advice. The only thing still not improved was the breakfast - for the accommodation price it should include some form of hot breakfast, else it is about an additional $15-$20 which is the going rate all over the island.

But if you look past this, the accommodation is quite luxury and of great design with direct views of the water if you are staying on the beachfront (if financially possible try not to stay in garden rooms as the beach rooms and the views are not too be missed - and you will wish you were staying in one of these).

The king bed, wardrobes with lights that turn on when you open, double sinks in bathroom for each person, great indoor and outdoor shower, outdoor jacuzzi, kitchenette, lounge and our favourite, lying on the front decking area that is lined with mattresses and cushions makes you not want to leave to explore the island.

Everything is clean, crisp and modern - a small luxury hotel ....

Room Tip: Try not to get room 5 or 6 near pool/kitchen although number 5 is better than 6. Stay in beach front...
See more room tips
  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
4 Thank JNTS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lpoly, Front Office Manager at Little Polynesian Resort, responded to this review, September 27, 2012
Kia orana

Thank you for posting your review on Trip Advisor. I am sorry you were unable to have the room you prefer. I will seriously try to ensure we can meet your room needs in future. I am so glad you had a lovely stay with us and hope to see you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Havelock north nz
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed August 16, 2012

What a beautifully appointed resort, small, intimate and beautifully furnished.my husband and I had a wonderfully relating stay, great sofas on the balcony overlooking the sea.the villa was very roomy,comfortable and well appointed.great shower and private jaccusi bath outside.
Lovely friendly staff made you feel so welcome.The restaurant pool area was picture perfect, only downside was the food not up to the rest of the experience,good. Ur not fantastic.but there are plenty of great eating places nearby.

Room Tip: Get the beachfront villa beautiful.but the courtyard rooms a good ,just no view.
See more room tips
  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank JoEHavelocknorthnz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lpoly, Front Office Manager at Little Polynesian Resort, responded to this review, September 27, 2012
Kia orana

Thank you for your review we always appreciate constructive criticism. We are currently working on getting the dining experience up to standard with the rest of the resort.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zagreb
Level Contributor
21 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed August 4, 2012 via mobile

This is a modern small hotel with clean rooms and clean bathroom. It is new and stylish. The stuff is friendly. The bungallows are close to each other but have their own little terrace. Food is good. Lagoon is nice. Hotel is located in the village itsellf.

  • Stayed February 2012
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Ratko_Croatia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lpoly, Front Office Manager at Little Polynesian Resort, responded to this review, September 27, 2012
Kia orana

Thank you for taking the time to post positive things about our beautiful resort. I am so happy you enjoyed your stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Level Contributor
60 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
2 of 5 stars Reviewed July 21, 2012

Don’t believe the good reviews, they are not true.

The only good thing about the little poly is the beach front villas which are modern and right on the beach.

Everything else about this resort is very disappointing, especially the unhappy locals and staff, unhappy guests, terrible breakfast selection and lack of sunlounges.

We felt ripped off for the price we were paying especially having stayed at much better resorts for less money. Suffice to say, we will never be back and we would not recommend Cook Islands at all. It’s definitely not a magical place like Tahiti or Maldives.

  • Stayed July 2012, traveled as a couple
    • 1 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
24 Thank Truth31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lpoly, Front Office Manager at Little Polynesian Resort, responded to this review, July 26, 2012
Kia orana

I am sorry you found our little corner of paradise extremely disappointing.

Vicki Wells
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed July 12, 2012 via mobile

My partner and I enjoyed a 1 week break in June. Little Poly was just as good in the flesh as it appeared in the pictures. All of the staff were wonderful and attentive. The snorkeling off the beach was terrific. We didn't eat much at the resort, but what we did sample was great. I was very happy to have finally found an idyllic tropical paradise.

Stayed June 2012, traveled as a couple
Helpful?
3 Thank Simon M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Little Polynesian Resort

Address: PO Box 366, Titikaveka, Cook Islands
Location: Cook Islands > Southern Cook Islands > Rarotonga > Titikaveka
Amenities:
Bar / Lounge Beach Free Breakfast Free Parking Restaurant Room Service Swimming Pool Airport Transportation
Hotel Style:
Ranked #1 of 2 Hotels in Titikaveka
Price Range (Based on Average Rates):
Hotel Class:4 star — Little Polynesian Resort 4*
Number of rooms: 14
Official Description (provided by the hotel):
Here at the Little Polynesian we take great pride in our name, to us it signifies everything we have aimed to share... a humble, intimate, luxurious and yet remarkably friendly environment to warm your heart and recharge your soul. ... more   less 
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Also Known As:
Little Polynesian Hotel Titikaveka
Little Polynesian Titikaveka
Little Polynesian Resort Rarotonga, Cook Islands - Titikaveka

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