I suppose there are only so many ways you can promote whisky or even make it interesting. I only visited here as I wanted to say I'd been to the place where it's made. The visitor centre is a large dark room, one area dedicated to the sale of whisky and it's variants, t-shirts and caps in a contemporary style, the other is a dimly lit display of interesting facts and stories about the whisky and Skye itself. Unfortunately upon our visit the place was crammed with people of all nationalities waiting to go on a tour, to say it was crowded was an understatement and why people would take children there is another mystery. I bought myself a bottle of Talisker 10 year old whisky, and as a customer I always expect the staff to be at least polite but the man who completed the transaction didn't look at me, smile he must have been having an awful time ringing money through the till constantly. If it hadn't been for travelling so far I would have said I don't want it and got it from a supermarket nearer home (probably for less money) samples weren't available (unless you bought one) but I know if you go to a good whisky shop they will happily let you sample different varieties before making a decision, such as the whisky shop in Inveraray. A little more attention to the customer experience wouldn't have gone amiss and if your staff can't smile ask them why.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.