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“Great room, but hopeless staff” 2 of 5 stars
Review of Hotel U-No 1

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Hotel U-No 1
3.5 of 5 Hotel   |   Nuertinger Strasse 92, 72663 Grossbettlingen, Baden-Wurttemberg, Germany   |  
Hotel amenities
Leeds, United Kingdom
Top Contributor
95 reviews 95 reviews
28 hotel reviews
Reviews in 51 cities Reviews in 51 cities
66 helpful votes 66 helpful votes
“Great room, but hopeless staff”
2 of 5 stars Reviewed April 21, 2013

It took 20 minutes to check in - and it took two staff and a computer to do this. Finally we were shown a great room on the second floor Huge bedroom & tiny bathroom. Spotless and smelt fresh. The dining room was decorated as a traditional restaurant. We were shown to a table and then ignored for the next 20 minutes.( there were only four other tables eating) Finally we placed our order which got confused. My partners meal was perfect and I ended up somehow with just a small salad despite having ordered two other dishes. When we got hold of a waiter he implied it was our fault and rushed off to get the missing meal. The meal was just thrown together with another salad ! We asked for more drinks and none arrived. When the bill came again they charged for two salads and refused to admit they had made a mistake. It was a very poor attitude to deal with a complaint. Also you have to pay for dinner separately not at the same time as your hotel bill. It was also advertised as being in a quiet area - not true it is in an indusrial park which has lorries driving past from 6 am

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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19 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first

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Additional Information about Hotel U-No 1

Address: Nuertinger Strasse 92, 72663 Grossbettlingen, Baden-Wurttemberg, Germany
Location: Germany > Baden-Wurttemberg > Grossbettlingen
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant
Hotel Style:
Ranked #2 of 2 Hotels in Grossbettlinge...
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hotel U-No 1 3.5*
Reservation Options:
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Also Known As:
Hotel U-No 1 Germany/Grossbettlingen

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