Generally, we were very disappointed with Parco Smeraldo Terme Hotel. This is family hotel - means that whole family works in this hotel, it is not bad but they are miserly and try to save everywhere is possible!!! I understand that it is hard to compare with for example hotel chains where the financial situation is a different question but this was too much.
The hotel is built in the seventies and you can see it right from the begining! Almost everything is old (exept from SPA which is completely new and superb). Hotel and surrounding is not very cleverly resolved.
The biggest advantage of this hotel is its position right on the beach and a new fantastic SPA but this is unfortunately all I can compliment.
Rooms are really so bad! We ordered 2 rooms without see view because see view is highly overpriced however we didn't expect something so horrible. First time we wanted to see our rooms - rooms which we were given had a balcony with terrible view to ugly mucky yard (It's a pity that I didn't take a picture of this). We didn't want these rooms so they offer to us 2 rooms without balcony with miniature window to yard to the middle of hotel - this option was better because view in room with balcony was just awful!
Air-condition in the rooms were old and didn't work very well.
TV was new with a lot of channels.
Bathroom was average, head of the shower was broken and taking shower with this was a little bit hard.
Beds were terrible!!!
We were 4 and each of us had terrible back pain from mattresses!!!
Also pillows were bad...
Location of the hotel is the biggest advantage!
Without this location hotel would be under average and couldn't have such a high prices!!!
Service is also not very professional mainly in hotel restaurant.
I can't say that everybody was not kind and nice but some were.
Cleanliness was generally OK.
SPA was just perfect, warm thermal water from 2 springs. Water jets in the pool.
Food was simply tragedy.
I have never seen such a poor breakfast. I think that they calculated every slice of cheese and salami (they checked unconspicuously what do you take - really - we were observing it!). Ham was during 14 days at maximum 4 times (it was too expensive to serve it every day I guess)
Fruit was just in fruit salad which was also everyday to dinner.
I can compare it with a lot of other hotels (also in Italy) and I have to say that Parco Smeraldo is ovepriced for what it can offer.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
October 24, 2012
Dear Mrs. Kristyna Z.,
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I would like to answer to your comment as follows.
Our hotel management is traditionally run by the Iacono family, with a profound international gastronomic experience, and great devotion to our guests. We only work with highly qualified staff in all departments.
The Hotel was built in 1969, but has been continuously and lavishly renovated ever since. Floors are decorated with typical South Italian majolica tiles, giving the atmosphere an elegant and authentic touch. Bar and lounge area are equipped with fine Italian Designer furniture, combining local tradition and modern living. The panoramic location of the hotel is only 300m from our private beach: an easy, pleasant walk along well-groomed flower trees and nice beach restaurants.
All our rooms are styled in a light, elegant, mediterranean look, with majolica tiles and bedheads designed by an Italian artist. Rooms without seaview are offered without baconies, but all the windows have typical southern sizes. Our rooms facing the courtyard are very popular, as they are looking right into a rich garden, where Ficus Benjaminus, Regina and Bird of Paradise Flowers grow. We offered a choice of different rooms to the guest, among others a room with balcony facing the hills or the tennis court, finally she decided to choose a room towards the courtyard.
Our air condition is regularly checked and overtaken, working 24 hrs.
The shower head has been instantly replaced upon request. We'll do plan a modernization of the showers soon.
All beds do have a slatted frame, with orthopedic mattresses. We are always able to offer softer or harder matresses, same with orthopedic pillows, just as desired by the guest.
We are pleased to hear our guest liked the location of Maronti beach. The hotel has a very balanced cost-effectiveness, stated by many returning guests.
Our staff is our pride, highly qualified in all service departments.
We are happy our guest appreciated our lavish well-being SPA area and the beneficial thermal spring water.
For all of our meals, guests can choose from a wide variety of dishes, always with a choice of repeat orders. High quality is essential to us. Breakfast consists of e.g. fresh bread from a wood-fired oven, a selection of fresh buns, croissants, brioches plus toast and whole-wheat-bread, homemade cake, our own jam produced from biological fruits, honey from own beekeeping, fresh Ricotta cheese, a selection of sausages, salami and cheese, Joghurt, different muesli choices, fresh fruit salad, along daily changing fresh fruits. We also offer some warm dishes as a variety of fresh eggs and fried sausages.
For dinner, we always offer a choice of fruits or fruit salad, apart from ice cream and homemade cakes or cheese, plus a daily changing desert from our patisserie, such as tartufo, profiteroles etc. Many of our products come from our own biological gardens near Maronti beach, e.g. supplying a daily vegetable buffet loved by many guests for it’s authentic and delicious taste.
Hotel Parco Smeraldo is not comparable to most hotels in Italy. No other hotel can offer SPA treatments right on the island’s most beautiful beach, with no hidden costs.
I hope, we could correct your impression of our hotel and would be pleased to welcome you again.
Hotel Parco Smeraldo Terme
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.