Our stay at Hotel Cristallo was highly dissatisfactory.
On one side, this is a newly refurbished hotel, on the other it seriously lacks the basics of service. We slept 3 nights over NYE at a rate of EUR 145 p.p., per night, half board.
#1 We arrived on the evening of Dec 31st, we did not find parking at the hotel, we were not informed upfront of limited availability (just a few parking spaces), and we had to park far away for the whole stay. Management did not let us know of parking availability later on;
#2 We paid a supplement of EUR 60 p.p. for the dinner on NYE. Menu was based on a clashing combination of fish and meat, all coming in very small portions, and overall not dramatically different from the dinner included in the half board. Dining room was incredibly busy as the hotel is opening the restaurant to outside guests. My fiancé was served more than once after me. Once we ordered a bottle of champagne, we have been served it first, with ice basket coming only after a long while;
#3 On Jan 1st, breakfast service was substantially reduced (tea/coffee, croissants, 2 cakes) as management had arranged a brunch at mid morning, at a EUR 35 up charge, per person. We were merely informed of this unilateral decision without the chance of receiving what we had paid for (breakfast), nor of getting a refund/discount for this. At the bar (were such reduced breakfast was served) we had to ask first for a knife to cut a cake, then for a plate to place the cut slice, then for cutlery to eat it, while waiters were busy arranging the room for brunch;
#4 At time of departure, we were charged for EUR 32 for a small bottle of champagne from minibar as pricelist was not updated. This was eventually corrected but delayed our departure.
Despite our complaint at reception on the second day, we did not hear any feedback from management.
We would not recommend this hotel, as the service is far from a reasonable standard in hotel business, regardless of the number of stars.
- Also Known As:
- Hotel Cristallo Italy/Alagna Valsesia
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