e have stayed at this Premier many times during the last four years, but last week's stay was really dreadful due to the Brewers Fayre restaurant. Short staffed, lack of management, it was chaos and everyone was dissatisfied with their service and meals. After waiting ten minutes to buy a drink at the bar, as only one member of staff around, the evening just got worse and worse. To cut a long story short, we were brought four wrong meals! by a very young stressed waitress who didn't know which way to turn. She was rushed off her feet and close to tears; she literally threw my garlic bread onto the table in temper! Whilst I felt very sorry for her, this is not the service I want or expect, and we all had to try and calm her down! The male member of staff was the Assistant Manager and tried very hard, but it needed him walking around checking everyone was happy instead of him serving behind the drinks and sorting out complaints. Premier Inn need to sort this lovely hotel out very quickly before they lose all their loyal customers. More staff (trained and polite) are needed and fast! We were so stressed from the evening meal we hardly slept.
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- Also Known As:
- Premier Inn Lymington (New Forest Hordle) Hotel Hordle