We selected this hotel through Olympic Holidays. On arrival,Elena, the best Hotel Receptionist I have ever met, had to inform us that our sea view room was not ready due to a previous guest not checking out. We were taken to room 116 in the basement with a balcony but no view of anything! To compensate we had free drinks with dinner for the two nights in this room which we thought was fair and consequently enjoyed some pricey Cretan wines! We packed our bags two days later and the hotel moved us to our rightful room 213...which was fabulous, complete with more complimentary wine and fruit for our trouble! Beautiful location with all you could really need within easy reach. Tastefully furnished and spotlessly clean throughout public areas and rooms. Interesting well cooked self serve meals,plus a free candlelit a la carte dinner on the beach,meant we didn't have to dine out but we did a few times simply to experience local tastes and styles. All the staff were friendly, professional and helpful and Christopher at the pool bar mixes divine champagne cocktails to his own recipes....mmm! Hotels will always face challenges, customer service varies across the world, but Santa Marina Plaza looked after us very well.I hope very much to check in again some day!