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“Santa Marina Plaza like Ronseal - it does what it says!” 5 of 5 stars
Review of Santa Marina Plaza

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Santa Marina Plaza
5.0 of 5 Hotel   |   Agia Marina, Crete 73014, Greece   |  
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Hotel website
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Hotel amenities
Special Price
20% off room rate
Ranked #3 of 22 Hotels in Agia Marina
Darwen
Senior Reviewer
9 reviews 9 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Santa Marina Plaza like Ronseal - it does what it says!”
5 of 5 stars Reviewed July 9, 2014

I can understand why some 'double booking' as it's a small hotel and airline weeks don't coincide.
However we had no room problems. We wanted exactly what we got and a first for us, we never ate out, the buffet was that good, ringing the changes every day. The a la carte meal on the beach was value for money & we can see honeymooners really enjoying it. I've seen some moans about the heat of food,but you don't want piping hot in a hot climate (unless you like indigestion and upset stomach?).

The standard room is exactly the same as an expensive cabana at many other hotels which we usually pick for various reasons - nice to get this level of room at a basic price.

Service was excellent, if the smiles weren't genuine we couldn't tell. Stamatis and his team, specially Marina, Christina, Evi and Janisci were always helpful, always there when wanted and never obtrusive.

It's not that often that a hotel lives up to it's web site and brochure description, well done

Room Tip: If you like an early morning swim, any ground floor that ain't a sea view. Pool/Beach bar excel...
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  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GiannoulisHotels, Διευθυντής at Santa Marina Plaza, responded to this review, August 6, 2014
Dear krsdave,

Thank you so much for your review which we found to be very pleasant and we were really happy to read it!

The title of your review is also very flattering and we just promise to continously do what we say and even more in order to satisfy our guests!

Looking forward to seeing you again very shortly

Best regards

The management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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243 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
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English first
Ansbach, Germany
Senior Contributor
31 reviews 31 reviews
21 hotel reviews
Reviews in 26 cities Reviews in 26 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed July 9, 2014

My husband and I just got back from a 3 night stay at the Santa Marina Plaza and it was more than we could have hoped. We arrived a little before check-in, but the staff was more than happy to get us into our room. We were upgraded from a side-view to a sea-front room at no cost and as if that weren't enough, there were fresh fruits and a bottle of wine waiting for us in our room. We had the half-board option and really enjoyed the American-style hot breakfast with options that changed daily and both the buffet and a la cart dinner on the beach. The service was always very friendly and eager to accommodate and we never had any problems finding a sun bed by the beach on any day. And while we love kids and have three of our own, it was really nice to have the quiet and peacefulness that come with an adults-only resort.

For those that are interested there is a mini-market directly next door with a large selection of foods, drinks, souvenirs, and beach supplies. There's also mini-golf and a fish spa/nail salon across the street. If you're looking for places to eat outside of the hotel, there are several options within easy walking distance and bus stops that will take you easily to Chania if you want a change of scenery (though I can't imagine why anyone would).

The only downside is that the Internet service was patchy at best and would come and go frequently. So while you may be able to check your email, don't plan on being able to Facetime or Skype with family and friends back home. Not sure if this was a problem on the hotel's end or something common throughout the area.

Room Tip: Room 314 (which is what we were given) seems to be the best room in the resort...it's on the top...
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GiannoulisHotels, Διευθυντής at Santa Marina Plaza, responded to this review, August 6, 2014
Dear sarahc8208,

Thank you so much for your nice review!

Your contribution is always valuable for us!

We are honored to read that you have enjoyed our provided service, our served food and our hotels' facilities. As far as the internet speed is concerned, we know that it can be a problem sometimes, however the provided lines in the area are not the best possible. We are always trying to find ways to overcome any technical difficulties and improve on this service.

Looking forward to seeing you again at our property

Thank you for reccomending us

Kind regards

The management
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Middlesbrough, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 9, 2014

Facilities excellent. About 50 rooms so the beach area associated with the hotel was not as crammed as larger hotels. Majority of the staff very helpful and friendly. Restaurants, shops, supermarkets all easily accessible. would defiantly stay again.

Room Tip: As a rule we always request a higher floor when staying in a hotel.
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  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GiannoulisHotels, Διευθυντής at Santa Marina Plaza, responded to this review, August 6, 2014
Dear CJP1982,

Thank you very much for your excellent review and scoring!

We really appreciate your contribution and we hope the next time you will have the chance to stay for a bit longer to our beautiful hotel

Until then...

We wish you the Best!!!

The management
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Manchester, United Kingdom
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 30, 2014

This is a very good hotel however when we arrived on 17/06/14 we were told the front seaview
room we had booked was not available for 2 days .We were allocated a so called garden view
which was actually in the basement.This was very hot and noisy(Room 118) due to a cooler extraction vent outside the door.We were moved 2 days later and this room was fine overlooking the beach.The rest of our stay was good with very nice staff etc and we would have liked to stay in this hotel again except for the overbooking which also happened to other people during our stay

Room Tip: Do not accept rooms 115 116 117 or 118
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  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GiannoulisHotels, Διευθυντής at Santa Marina Plaza, responded to this review, July 9, 2014
Dear carol_Y79...,

Thank you for your review!

We apologise for the incovenience once again, however we hope that the compensation you were entitled from us and your travel representative must have covered any damage! As an excuse we would like to mention that in some cases an internal room re-allocation can occur due to high-demand on particular room types. In these cases we do our best to compensate our guests by the provision of supplementary services.

Apart from this incidence we strongly believe from your say that you had a great time at our facility.

Looking forward to welcome you again

Best regards,

The management
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1 review
5 of 5 stars Reviewed June 29, 2014

We have just completed 3 wonderful weeks in St.Marina Plaza. Our 13th time in the hotel, and we are looking very much forward to our next visit in Aug/Sept. 4 weeks.
The breakfast, lunch and dinner is tasteful with a lot of differente course. The service is good and the housekeepeing perfect. The beach bar is located close to the sea, and to have a rest there is really an adventure with good service and and drinks.
We highly recommand this hotel if you are looking for a quiet hotel for adults only.

Thanks to all the nice staff!

Room Tip: Spa on Cavo Spada is very, very good!
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GiannoulisHotels, Διευθυντής at Santa Marina Plaza, responded to this review, July 9, 2014
Dear Annfinn K,

Thank you very much for all these years loyalty you have shown to our hotel!
We are all very grateful for that and we are always looking forward to welcome you at our facility twice every season!

Our best regards

The management
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1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 28, 2014

I can't find a better hotel in Agia Marina. Will be back in July and August.
Silece, wonderful breakfast, near the beach and the service is outstanding.
Workout in the gym before lunchtime in the pool bar for a good salad and view over the Mediterranean sea. This is holiday!

Stayed June 2014, traveled with friends
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GiannoulisHotels, Διευθυντής at Santa Marina Plaza, responded to this review, July 9, 2014
Dear Susanne K,

A few words with much meaning!
Thank you so much and are looking forward to seeing you again next month

Best regards

The management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 23, 2014

Superb modern stylish hotel run by terrific fun staff serving fantastic meals and all at a great price! This place is more like a complete holiday than it is simply a hotel. We contemplated giving a poor review to selfishly try to keep it available for ourselves next time, but you cant keep a product like this down! In brief, the staff went beyond helpful for us - the front desk, the kitchen and the bar - nice people but also working hard to make everything work for guests. The food is very well priced and absolutely delicious - for both breakfasts and dinners - with healthy, tasty and/or higher cost items that you ususally dont see in buffets that cost so little. The location is superb - right on waterfront in a touristy but safe and fun part of Chania thats in step with the character of the hotel. The pool is crystal clear and the garden and beachfront just right for some serious relaxation. You feel a bit special here and like you are really on a quality vacation, at last. We will come back to Santa Marina Plaza Hotel, and will probably check out other Gianoullis hotels, given our experience here. I know this is a bit of a rave review but theyve earned it. Book with confidence and enjoy your well-priced, well-catered luxury holiday!

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GiannoulisHotels, Διευθυντής at Santa Marina Plaza, responded to this review, July 1, 2014
Dear DayTrippe...

What a wonderful review!!!

There are no words to thank you!

Every line from your reviewt was very special for us all at Santa Marina Plaza and we heartfuly thank for your contribution. We only hope that we will see you again and offer you again such a nice holidays once more.

Best regards

The management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Santa Marina Plaza

Address: Agia Marina, Crete 73014, Greece
Phone Number:
Location: Greece > Crete > Chania Prefecture > Agia Marina
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Agia Marina
#2 Romantic Hotel in Agia Marina
#2 On the Beach Hotel in Agia Marina
#2 Family Hotel in Agia Marina
#2 Luxury Hotel in Agia Marina
Price Range (Based on Average Rates): $
Hotel Class:5 star — Santa Marina Plaza 5*
Number of rooms: 51
Official Description (provided by the hotel):
SANTA MARINA PLAZA Hotel is built at the sun-blessed beach of Aghia Marina, at a mere 8 kilometers from the city of Chania. It’s looking forward to offering to every visitor of the island, an unforgettable stay in one of its 49 luxurious rooms and 2 Junior Suites.All hotel rooms have magnificent view of the sea and are equipped with a Mini-Bar, Air-Conditioning, Satellite TV, Radio, two direct dial telephones, wireless internet line, electronic safe, bathroom covered in marble and a hair dryer. In addition to the above, Laundry service, Childcare service, Room service. ... more   less 
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Also Known As:
Santa Marina Plaza Hotel Agia Marina
Santa Marina Plaza Chania
Santa Marina Plaza Agia Marina, Chania, Crete

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