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“Los Suenos Marriott” 5 of 5 stars
Review of Los Suenos Marriott Ocean & Golf Resort

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Los Suenos Marriott Ocean & Golf Resort
4.0 of 5 Hotel   |   800 mts West from Herradura Entrance | Playa Herradura, Central Pacific, Herradura 5024005 , Costa Rica   |  
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Ranked #1 of 2 Hotels in Herradura
Dallas, Texas
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Los Suenos Marriott”
5 of 5 stars Reviewed July 19, 2014

One of the finest resorts in the world by my account. Incredible views of Costa Rica mountains and beach. Just 10 minutes walk along the beach to some tremendous local restaurants. The wrap-around pool and the golf course are world class as well.

Room Tip: ask for a room with walk-out balcony, facing the beach.
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,072 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (237)
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Atlanta, Georgia, United States
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 19, 2014

Our teenaged boys loved this place, where we stayed at the end of an 8 day trip that took us first to Arenal and Monteverde. No question the hotel is lovely, but it could be anywhere in the US, and that's not what I want when traveling in Costa Rica. It was in close proximity to Manuel Antonio, which was a big bonus. And it allowed us to easily get to the airport on the day of our departure because the drive is so easy. The restaurant was a disappointment - VERY loud if you sit inside and the service was lacking. Glad we did it for the kids, but I doubt I'd go back.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 16, 2014

The resort is fantastic. Absolutely beautiful locale, with the exception of the beach, which left much to be desired. It was, for a lack of a better word, disgusting. I would recommend just staying to the pools and away from the ocean. The staff was fantastic and did everything to make our stay a wonderful experience.

Room Tip: Ocean View is nice.
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diana D, General Manager at Los Suenos Marriott Ocean & Golf Resort, responded to this review, July 17, 2014
Thank you very much for your review, we appreciate your feedback.
We love to hear you had a great vacation in our resort! Our beach is darker because for its volcanic origin.
We hope to see you soon in our pool!

Regards
Diana de Rojas
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Ojai, California
Top Contributor
119 reviews 119 reviews
92 hotel reviews
Reviews in 86 cities Reviews in 86 cities
336 helpful votes 336 helpful votes
5 of 5 stars Reviewed July 14, 2014

We were at the Los Suenos for four nights with our three young kids - 4, 6 and 8 - for a nearby wedding. I've traveled extensively with the kids and really notice when hotels go out of their way to be kid-friendly. The Marriott did. In fact, we're seriously thinking of ending our tradition of heading to Hawaii every year and returning annually to Costa Rica instead, including a stay at this hotel. The kids liked it that much.

We did not rent a car. We arranged for transportation from/to the airport through Costa Rica Driver, and also used them for a full-day excursion to Manuel Antonio. When we return we will likely get a car. It simply gives us more options. Having said that, we enjoyed the hotel enough that we didn't feel isolated. We walked down the beach for two excellent dinners at El Pelicano, so by no means were we restricted to the hotel's restaurants.

Most hotels want to give us two connecting rooms for our family of five. When I requested that from Los Suenos, they insisted that we would be fine in one room with an extra bed. Very nice for a hotel to let us do that! There wasn't a lot of leftover space, but we didn't spend much time there anyway so it worked out well. We had to make three requests before the hotel finally (5+ hours after we checked in) delivered the extra bed, but that was a minor complaint.

We were upgraded to an ocean-view room because of my Marriott Gold status. The view was great - likely worth paying for next time. The beds were good. The shower was excellent.

The food was good. Breakfast for four was included in our $189 room rate, but only once at breakfast were we charged for our 4-year-old. Not sure if we should have been every day or not at all? Again, it was great to only have one room instead of two, so an additional $13 charge for the fifth breakfast wasn't a big deal, but it was odd that it wasn't consistent. One really nice touch: every meal the hotel provided cups with lids and straws to the kids without us asking for that. Service was overall good.

As others have mentioned, the pool was great. We spent hours every day in there. Perfect depth for kids. I wish the hotel had a better selection of swim goggles to purchase, but that was our fault for forgetting to bring them from home.

Being there on the 4th of July, we figured we would miss out on US celebrations. Nope. The hotel lavishly decorated for the holiday, and had a much-longer-than-expected fireworks display over the water. So the Americans staying there weren't missing out on anything. One nice thing: in addition to the American guests, it seemed like at least half the guests were Costa Rican. Nice to not be in a US-tourist bubble in a foreign country.

One suggestion for the hotel: we loved the setting, staff and everything that obviously went into creating a unique destination resort. So whenever we came back to the room, it was odd to pull out a very generic Marriott key card to unlock the room. The key cards temporarily removed us from Costa Rica and made it seem like we were at a generic hotel. Sure, keep the Marriott name on things, but I'd minimize it. We're not going to want to keep returning to Costa Rica to go to a Marriott. We'd be returning to be at Los Suenos.

Room Tip: Ocean view was great.
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diana D, General Manager at Los Suenos Marriott Ocean & Golf Resort, responded to this review, July 15, 2014
Thank you very much for your feedback, we really appreciate your recommendations and we are honored to be your vacation destination.
We understand that traveling with children can be a challenge, so we like to facilitate your stay.
Definitely every year we celebrate the 4th of July with much joy and sympathy.

We hope to have you soon so you can enjoy all the nearby attractions.
Regards
Diana de Rojas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ashburn, Virginia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 13, 2014

We had a blast today watching the finals at the pool bar. Lots of TVs and guests got to see a great game. My wife works for Marriott at corporate headquarters, so we've stayed at a lot of properties. Leonardo and Melvin were tending bar; lots of orders and lots of guests needing their time. They took care of everyone with fun and energy! They were engaging the kids as well as their parents. Keytlhen, Andres', Lucy, Marco, Morgan, Wendy, Inda- were serving everyone whatever they wanted and keeping the good times flowing! We had such a great time we felt we had to let everyone in on the best place to have fun in Los Suenos. Hats off to Fabian and his whole team! Glad we still have 6 days left here!

Stayed July 2014, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diana D, General Manager at Los Suenos Marriott Ocean & Golf Resort, responded to this review, July 18, 2014
Dear Tomtom,

Thank you for your review!
I just share your review with Arrecife pool bar team and they are very happy to know that you had a great time!

Thank you again for sharing your experience! We hope to see you soon.
Diana de Rojas.
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Clermont, Florida
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 13, 2014

We loved the Los Suenos Marriott and would definitely go back. The marina restaurants are the best. The pool and pool bar were great. Melissa took great care of our room the whole week and helped make our anniversary very special.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diana D, General Manager at Los Suenos Marriott Ocean & Golf Resort, responded to this review, July 18, 2014
Dear 4girlsonly!

Thanks for sharing with us your celebration!
We are happy to hear your experience, as you said Melissa is an exceptional associate and always loves to make surprises to our guests.

We are waiting for your for your next anniversary.
Thank you

Diana de Rojas.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hudson, Massachusetts
2 reviews
Reviews in 2 cities Reviews in 2 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed July 6, 2014

This is our last day of vacation. When I booked this trip for the family I kept my expectations to a minimum since I knew nothing about Costa Rica. However, my family and I have been dazzled by this hotel, the Costa Rican people, and the overall service. It has been the most relaxing and enjoyable trip we have ever taken. The staff at this hotel don't work for money. They work because they are proud of this country. They give their 100% to make sure the guests are happy. Marriott has out-done itself. Furthermore, I love the fact that I was able to rent a car and go everywhere without worrying about security. The huge pool is always so clean and the ocean, WOW!!
The room service and the cleaning crews are just great. The bar at the pool is the best. Morgan and Wendy are amazing. They are the servers at this bar. It is such a pleasure to talk to them. This was just an awesome experience. It was expensive but, it was worth it.

Room Tip: Ocean view third or fourth floors
See more room tips
  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diana D, General Manager at Los Suenos Marriott Ocean & Golf Resort, responded to this review, July 8, 2014
Thank you for your review!
We are very happy to read your review and to know that you had a great experience at our resort.
As you mention our associates are special and different, they enjoy making our guest happy.
It’s good to know that you and your family visit all the amazing attraction nearby our resort.
We hope to see you and your family soon. We will give your message to Morgan & Wendy!

Warm Regards
Diana de Rojas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Los Suenos Marriott Ocean & Golf Resort

Address: 800 mts West from Herradura Entrance | Playa Herradura, Central Pacific, Herradura 5024005 , Costa Rica
Location: Costa Rica > Province of Puntarenas > Herradura
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Herradura
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Los Suenos Marriott Ocean & Golf Resort 4*
Official Description (provided by the hotel):
Recognized by Travel & Leisure magazine readers as one of the "World's Best," the Los Suenos Marriott Ocean & Golf Resort is a luxury Costa Rica resort hotel nestled between the warm waters of the Pacific and a 1,100 acre tropical rainforest. ... more   less 
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Also Known As:
Los Suenos Marriott Ocean And Golf Resort
Los Suenos Marriott Ocean & Golf Hotel Herradura
Marriott Los Suenos Ocean Hotel
Los Suenos Marriott Ocean & Golf Resort Costa Rica/Herradura

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