Most of the reviews are accurate. This is a high quality place to stay that I am not accustomed to be honest. The pool area was very relaxing and enjoyable for my wife and I.
It was great to walk in the courtyard each day and see 2ft. Long iguanas! Loved that aspect. There is other exotic wildlife on the property.
The downside to this resort is the fact that they will nickel and dime you to death. Do not stay here if you do not have your own transportation! Sure they only charge $4 p/p for the hourly shuttle but they make it sound like no other transportation will come out to the resort other than the ones they use. Their is a guy in the tours office who has a very condensing attitude towards the guests. When asking for them to call a red cab company to go into Jaco they make it difficult and pretty much refuse. It was so bad towards the end of our 4 day stay there that I needed my wife to go into the office for fear of me getting nasty with the bad attitude employee.
Another thing I didn't care regarding the staff was a local off site restaurant where the locals mingle. They flat out acted like no other establishments existed outside the gates of Los Suenos.
All of the other staff, mainly the front desk were very pleasant to deal with daily.
Maybe I was just out of my normal element with the whole trying to squeeze every penny out of each customer