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“Good service, warm room” 4 of 5 stars
Review of Hotel Altiplanico

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Hotel Altiplanico
3.5 of 5 Hotel   |   Lote E, sector Hinere, Hanga Roa, Easter Island 2770000, Chile   |  
Hotel amenities
Ranked #8 of 11 hotels in Hanga Roa
Summerfield, North Carolina
Top Contributor
82 reviews 82 reviews
16 hotel reviews
Reviews in 42 cities Reviews in 42 cities
46 helpful votes 46 helpful votes
“Good service, warm room”
4 of 5 stars Reviewed March 24, 2013

I knew ahead of time that there was no AC, but I didn't expect a screenless patio door; I could not leave the sliding door open to get some air at night. Not much sleep, even with the fans.

However, I didn't go there for the room, so I have to compliment the hotel on the good food, pleasant people, and helpfulness when our return flight was delayed seven hours. Sitting in the lovely lobby certainly beat the airport, and we were even offered a day room, but the lobby was open air, so we preferred that.

Roads on the island are not very good, and due to recent rains, getting to the hotel was rather difficult. It also meant that we decided not to walk to town through all of the mud. However, taxis were plentiful and fairly cheap, since most everything else on the island is very expensive.

Buy or bring your own bottled water if you need it, and also bring snacks if you want those. We are gluten free and had planned to buy some rice cakes at the local store, but after visiting at least four, we found out that they had sold out, and none would be available until the next shipment arrived.

Keep in mind that this is an isolated island and enjoy the positives that the gracious people offer.

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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178 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
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English first
Collegeville, Pennsylvania
Senior Contributor
32 reviews 32 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed February 24, 2013

We arrived here before dawn and were a little worried about where we were. The property was described as being a 15 minute walk to town. Did not really feel that way, and it's really not that close. However, it turned out to be just the kind of location we were looking for - removed, tranquil, lovely grounds and great views of the sea. We really enjoyed staying here. It was far from full, so that added some nice extra peacefulness. Our "cabana" had plenty of room, a patio with a view (great place to read) and the bathroom was roomy, with a good shower. The grounds are very well kept. This is not luxury, but very good basic accomadations - pretty much what we expected. The open-air lounge area is very nice, as is the small dining area. The dinner menu is very limited and expensive, but the food was well prepared. They try with breakfast choices on the open buffet and will fix eggs to order, but again not luxe and buffet choices dwindled as the stay went on. Birds also landed on the buffet table and were helping themselves to the tarts. Yikes! The walk along the shore from the hotel to town is fabulous. Pretty easy terrain, historic sites along the way and the ocean at your side. It's about 30-40 minutes, depending on the pace you choose. Overall, I think this is a good place to call base, if you do not want right in the middle of the "action" in town. Also, I want to say that we had a big delay on LAN Chile with our departing flight, which meant another overnight. The hotel manager was very understanding and helped by calling the airling several times and no hassle about charging us for our dinner or room (fortunately they were not booked solid!) Nice to know there's help, if needed.

  • Stayed September 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Stockton, CA
Senior Contributor
29 reviews 29 reviews
8 hotel reviews
Reviews in 23 cities Reviews in 23 cities
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed February 20, 2013

When I paid $350 USD for a room it never occurred to me that it didn't have air conditioning. Certainly my bad for not verifying.... BUT REALLY??? The room design did not allow for air flow, which made the room about 20 degrees warmer than it was outside in the evening. The only possible option is to open the doors, but when doing so you are completely exposed. After the first completely sleepless night, I took this option for my remaining nights.

Nice qualities of the room
-The bed was comfortable
-The shower is quite special with an outdoor shower feel
-Design was appealing
-Room was very clean and spacious

Other Rants on the room.
-No refrigerator
-No bottled water
-Ceiling fan did not seem to move the air
-Portable fan was very noisy

Internet was free but not available in the room
The staff were quite nice.
Breakfast was quite good. It wasn't clear to me you could order eggs cooked to order until my last morning, but the choices were satisfying.
The lunches and dinners were hit and miss. Warning, do not order the pizza! Stick with the dishes you would expect them to do well on. Fish, ceviche, etc...

  • Stayed February 2013, traveled solo
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vannes
Top Contributor
246 reviews 246 reviews
92 hotel reviews
Reviews in 70 cities Reviews in 70 cities
397 helpful votes 397 helpful votes
5 of 5 stars Reviewed February 13, 2013

Yes, there are no TV, no refrigerator, no phone, no...all what some want in an standard hotel room like Hyatt, Sheraton,...
But are you in Easter Island to stay in the room regarding TV ???...
Rooms are huge, and in ours we had 2 showers, one classic and one with sky for ceiling and taking a shower under the stars or at sunrise is incredible.
There is no A/C, but if you think to down the stores, to open the windows in both room and bathroom, so the room is relatively fresh when you come back after visit...
Service was of top quality : maracuja juice of welcome, find the proragmm of the festival, find us a local guide speaking french...All was done quickly and perfectly...
Breakfast are excellent with 3 choices of pies, some cakes, fresh fruits and fresh fruit salad,
cereals, ham, cheese,...
The only point to discuss is the breakfast dining room without charm...
Open it on the garden like the dining room and it will be perfect(We ask to eat in this dining room on morning and it has not been a problem...)
Finally, no wifi in room : you have better options to do than navigate on internet in your room in this tropical atmosphere : a drink in your private terrasse with tropical plants is one...

Room Tip: All seem perfect...
See more room tips
  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed February 10, 2013

When I first arrived at the hotel I was a bit concerned that it was too far away from the principal town in Easter Island. However the views were stunning and the tranquility was great. The food in the restaurant was of a very high quality if a little expensive. However, the whole of Easter Island is expensive and the costs are relative. There wasn't a better place to eat and enjoy the sunset. We found the staff especially helpful when it came to sorting out our flights. LAN seem to have adopted a policy of checking in on line and the LAN staff seem a bit shocked when you don't turn up at the airport without a boarding pass. They were also helpful in that they knew all about the tours and also how to get round the Island independently. There was no buffet on offer when we were there so I cannot comment on that but the food was very good.
The room was clean and had mosquito nets (if you wanted to sleep under them). In comparison with some of the other hotels we visited on the Island, the Altiplanico was by far the best.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Glencoe, Illinois
Contributor
18 reviews 18 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 3, 2013

The rooms were large, comfortable, clean and well equipped with e the exception of A/C which would be helpful due to the heat and humidity. Service was excellent and the buffet breakfast and resuarant were very good. The advantage of this hotel is that it is not all inclusive. Tours can be planned but are not part of the stay.

Room Tip: Select a room on the lower tier which is close to the main building.
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Chicago, Illinois
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed January 28, 2013

The Altiplanico is a lovely hotel located in a lovely part of the island. It you enjoy walking, it is easy to take the path down to the trail that leads along the ocean to the city. If not, take a taxi. Easter Island is expensive and the Altiplanico is expensive, its restaurant especially so. That would be ok if the food was good, but from what we ate that is not the case. We swear they used ketchup on the pizza. There are restaurants in town, slightly less expensive, with far better food. Avoid the buffet: it is outrageously priced at $50/person without even a complimentary glass of water. The selections were backyard bbq typical, served at room temperature no matter what temperature they should have been served at. Nothing was labelled. A couple of other points to take into account: there is no air conditioning (only found one place on the island that was air conditioned) or screens, the bungalows have poor ventilation and there are mosquitos (although I was never bitten in the room), so the rooms can get very stuffy at night. If you sleep with the sliding doors open, the rooms are very comfortable. If sleeping with open doors makes you nervous, you might want to consider another hotel. The staff was friendly and very helpful.

Room Tip: We had Room 4. It was far away from everything and very quiet.
See more room tips
  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hotel Altiplanico

Address: Lote E, sector Hinere, Hanga Roa, Easter Island 2770000, Chile
Location: Chile > Easter Island > Hanga Roa
Amenities:
Free Parking Restaurant Swimming Pool
Hotel Style:
#4 Family Hotel in Hanga Roa
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Hotel Altiplanico 3.5*
Official Description (provided by the hotel):
Set on a property of 1.5 ha the hotel has a panoramic view of the shoreline on one of the world’s most unique destinations, Altiplanico Rapanui is designed in the style of the traditional Rapanui boathouse, with luxurious gardens, a beautiful swimming pool viewing the sea and large open spaces to relax after encountering the seductive mysteries of the island. ... more   less 
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Also Known As:
Hotel Altiplanico Easter Island/Hanga Roa

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