It might seem a bit bizarre to read a negative review of The Plough. But, I do see myself as being fair when it comes to writing reviews on Trip Advisor and I don't whinge for whinging sake.
My wife and I accept that the KGB deal we purchased represented very good value for money. But, I am not discussing prices charged for accommodation but merely telling you how our experience went. Not very good it has to be said.
Room number 1 (Cotswolds) the twin room, was our Jail for the two nights. Decoration wise, cleanliness, facilities and overall comfort was fine. We did not mind twin beds pushed together and quite liked the space! The bathroom consisted of a very clean shower facility and lovely toiletries. Oh, and the leaking ceiling with the bucket (my suggestion to prevent further damage) outside our bedroom door, was also not a problem.
So why am I not gushing about The Plough at Kelmscott?
The room's radiator was not working, instead an electric convector heater was provided as a replacement. Indeed, it worked and made the room nice and warm on arrival. The constant clicking of the thermostat though got to us eventually. We tried switching it off but the cold got unbearable.
Then there was the noise. There is no soundproofing at all and we could hear every single word and bang and other noise from the bar area, which was directly below us. The issue we had, was not people keeping us awake at night (more on that subject later), but being woken up at stupidly early hours by staff discussing their guests (I was briefed that I had an out standing bar tab even when I was not there!), talking about business, village life and the World and very loud laughing. At 7am!!! On a Sunday. Now, the staff know about the noise issue (other reviewers have also mentioned it) so we were a little aggrieved (rightly so I believe) that they could not care less about disturbing their guests.
Breakfasts were basic but quite hearty. The sausages were particularly poor but the mushrooms very good. I did expect better and thought that being a village pub that they might have sourced tastier locally grown/produced products. On the whole the breakfasts were a bit of a disappointment.
We stayed in for dinner (not included in the deal!) on the first night and it was really nice (it is not all bad see!). My wife had the Winter Warmer burger and I had a burger with shredded Duck. Both meals were delicious and as too were the starters of Fig and brie and also the Pate served on Brioche toast. The meals were well presented and although some reviewers have suggested that the restaurant is pricey, I thought the meal prices were quite reasonable. Well done to the chef.
On Sunday, after being woken up early and after breakfast, because we were so tired, my wife and I decided to go back to bed to try and doze (very hard to do with the constant noise) from downstairs (the bar was not open at this time). Anyway, we put the 'Do not disturb' sign on the outside of the door, locked it (with the key in) and tried to sleep. A couple of hours later I woke with a male staff member opening the door - sorry but that is not good.
We decided to get up at this point and then visit some relatives. On leaving we informed the staff that we were going to be out for the day visiting family and staying out for dinner. We arrived back at The Plough at 9.40pm. Not only was the building in total pitch black darkness (Health and Safety issues there too because we could not even see where we were walking), but the hotel was locked up. Nobody was around and the key provided only operated the bedroom door. This was VERY stressful for us both because after a LOT of knocking and shouting there was still nobody around. It was only after 10 minutes later when we were in the process of calling our son in Newcastle, to try and find a contact number for us to call - we were that desperate, that a member of staff living in adjacent accommodation, showed up. UNBELIEVABLE.
Was this some sort of a punishment for not eating there on our second night?
What pub closes, that early for goodness sake? The first night was nearly as bad. We had made friends with another couple but curtailed our conversations because the bar staff had put all the chairs on the tables - before 11 on a Saturday night. We GOT the hint that she wanted to go home with her boyfriend and we were not welcome anymore.
On Monday morning, when we came down for breakfast nearly 3 hours after being rudely awoken, we did not receive any apology or acknowledgement of our plight the night before. Honestly, we were really panicking and very worried because we did not know what to do. It was a really awful experience.
After I paid the bill (spending far more than my KGB offer value on drinks and food it has to be noted), there was no pleasantries, no 'hope you enjoyed your stay' or any friendly chat, full stop. I guess word got out we had been locked out and she knew we might not be happy.
If you want a relaxing break DO NOT choose the twin room (room 1). You WILL regret it.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.