First let me qualify my review: We went to the hotel primarily to go to the Spa but we had arranged lunch in the hotel first. So we didn't stay at the hotel. I cannot comment on the quality of the bedrooms, although I note one had its own private garden.
Second, we had just come direct from a stay at Ellenborough Park hotel in Cheltenham. That's like commenting on a Jaguar when you've just driven an Aston Martin. My point is our sights were already very high.
If it wasn't for the above points, had I come away feeling like I did, I would probably awarded Average, but clearly the hotel is well above most hotels, so I don't think Average is warranted.
The gardens are lovely. Really nice place to wander and to have a drink sitting outside.
The food was very nice; not superb, but certainly very good. Service was polite.
My main problem was it was simply too hot. Okay, so it had been cold outside for the last few months...well, since November; but every fireplace was lit, all the radiators were on. It was sweltering. I was very uncomfortable. On a really cold day, I'm sure this would have been wonderful, but today it wasn't. I did mention it, but the general perception seemed to be that it was cold outside, why wouldn't we want it warm. Yes, but not that warm.
It is easy to focus on the negative impressions; so again, despite the above, I restate that I still think the hotel deserved a Very Good, but it certainly wasn't Excellent.
The Spa was very relaxing. An afternoon of doing nothing in luxury although it seemed small for the number of people it was attracting. It got quite crowded at one point, and you ended up dancing around other guests in the changing rooms. It was also disappointing we weren't offered a drink from the hotel, the only drinks in the spa were fruit flavoured waters. Otherwise though, a nice afternoon.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.