The management and owners are somewhat surprised by this review. Every guest that leaves our resort fills in a questionnaire and we never really get off-putting feedback as in this review. Overall our guest are more than pleased when they leave us. See our other reviews here and elsewhere online.

There are a couple of remarkable conclusions in this review that we feel we need to comment on. First of all about our dive masters? this particular guest didn’t even use the dive center and didn’t experience our dive service. So how can they even have an opinion about how we deal with our divers? And the attitude of our dive masters? Our dive center slogan is “we take care of you!” and that’s what we do.. small group, safety first always, friendly approach.

The rooms the reviewer occupied have been built less than 2 years ago. The interior is not outdated, this is how we want it to be, this is or style, we like it!
Might not be the style of the reviewer but that makes it a matter of taste.

We don’t have pool towels? Our other guests don’t seem to have trouble getting towels? Of course we DO provide pool towels and they can be picked up and brought back at the reception area. All guest are informed about this upon check in. Nice big fluffy towels that the guest can take with them for what ever purpose but we do ask that they be brought back. We have seen too many towels disappear in the past.

Our breakfast is not a ‘continental’ buffet, it’s a complete breakfast buffet, and its all you can eat! There is an egg station (we prepare eggs the way you like) we have cereals, fruits, pancakes, bacon, and/or ham or sausages (it changes daily), fried tomato, beans, rice, two kinds of bread that can be toasted, coffee or tea (as much as you like) and two kinds of fruit drinks (not fruit juice) to choose from.

Our price range is not higher than that of our direct competitors. There are indeed cheaper hotels 10 minutes walking from the beach. Hotel rooms that look like city hotel rooms. At Oasis your are right on the main beach, we offer a tropical beach resort experience that comes back in our room interior. We have a wonderful beach lounge were you can sit and see the sea and our price includes an all you can eat breakfast. Our rooms are without TV because we feel that is not part of the holiday experience. Come out of your room, mingle with the other guest and enjoy yourself.

We do have two kinds of rooms though. The beach front, two storey rooms and our bungalows. BUT all rooms are the same price. The reviewer writes that our bungalows are even worse? But they never stayed in the bungalows? Most of our bungalows have recently been renovated and even expanded?

We are a high end midrange beach resort, not a 5 star grand hotel and we don’t pretend to be. We keep it simple, but correct and do our best to make all our guest happy and have a wonderful holiday experience. Of course you cannot please everyone and it still does take 2 too tango!

Management has studied the room for ‘rather dirty’ signs and found some watermarks on the ceiling and the walls. We assume this was caused by the intense rain that we had the past few weeks (typhoon Pablo). Seeing how room of the guest is closest to the sea and was thus hit the hardest by the rain and wind. There must have been some water that made its way through the roof and trickled down the wall. We do apologies for that and have addressed the problem accordingly.

We invite the guest to try our service again sometime. Hopefully we can then see them leave as most of our guest. As a friend!

Management is sorry to hear reviewer feels as such. Please let us clarify. To keep the atmosphere that made us who and what we are today we do prefer to have divers at the resort. Especially in the divers high season. Most of the guest of Oasis resort are diving with SeaQuest Dive Center and that creates a certain atmosphere within the resort premises. Guest easily mingle with each other. They sit at the bar, restaurant or pool sharing their diving experience and swapping pictures of underwater life. This is what our guest expect from us and that is what we try to contain.

So yes, we do prioritize divers, especially in the high season. For the simple fact that we originated as a divers resort. But don’t hesitate to inquire, we might have some rooms available and a booking as a non diver can be made. It depends on the availability at the time of inquiry.

The management would like to add that action has been taken to updated the homepages of our websites. And has instructed reservations department to express our about our policy as soon as possible when there is a inquiry by a non-diver .

Once again Oasis Resort management apologizes to the reviewer but we do hope for some understanding about our business standpoint. Thank you!