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“Sandalwood in 1 week” 3 of 5 stars
Review of Sandalwood Hotel & Retreat

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Sandalwood Hotel & Retreat
3.5 of 5 Hotel   |   Vainguinim Valley, Vainguinim 403004, India   |  
Hotel amenities
Ranked #1 of 1 hotels in Vainguinim
Shiraz, Iran
1 review
1 helpful vote 1 helpful vote
“Sandalwood in 1 week”
3 of 5 stars Reviewed November 28, 2013

first of all, i Have to say thank you to all stuff of this hotel, there is some points which I hope to be consider by management of hotel:
I) there is no lift/ Elevetor in this hotel,i have to pass more than 60 stages every time i just wanna go to my room.
II) when ever you remove your key card from place you will see refrigator is turn off.
III) this is better to provide more regular services from hotel to Shopping centers or ... in Goa
IV) the menu has to develop because most of the food are Indian food and when you have some problem with Spicy food this is a little bit tough( its better to provide some international foods beside your indian food)
now after all this I have to say cleaning of room was perfect, your stuff always at the service and with smile...

Room Tip: Request the rooms with the view of swimming pool and in lower stages.
See more room tips
  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shekhar D, General Manager at Sandalwood Hotel & Retreat, responded to this review, January 10, 2014
Dear Reza,

Greetings!!!

The Team is indeed grateful to you for choosing to stay with us at Sandalwood Hotel & Retreat. We take great pride in offering good services to all our clients & your review also talks about the same.

There are some drawbacks due to the way the hotel is constructed. We have 24 rooms which are the base category ie. the Deluxe Compact rooms which have the elevator facility. The rest however have the facility of the staircase.

Unfortunately the period of visit was in a season wherein about 95% of the guests were from India & the food taste was more tailored for their requirement.However our staff have been informed to take note of special requirements such as yours for non spicy food & ensure service of the same to satisfy the concerned guest. We assure you that we will take more care in this regard.

We look forward to you recommending your friends to visit Goa & holiday with us at Sandalwood & so also you visiting us for another memorable holiday.

Kind regards,

Shekhar Divadkar
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

298 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (112)
Date | Rating
  • English first
  • Portuguese first
  • Russian first
  • Any
English first
Mumbai (Bombay), India
1 review
5 of 5 stars Reviewed November 27, 2013

I recently stayed at Sandalwood for three nights with my family and it was one of my best holidays in Goa! The hotel itself is located at the heart of the city yet is tucked away in a lovely corner, close to the beach, and surrounded by verdant greenery. The layout was interesting - the buildings housing the rooms placed around the pool and next to a really interesting bar area, where one could lounge about enjoying the balmy breeze. The staff were very attentive, prompt and extremely cooperative. The suite itself was a pleasure - huge rooms with the cute attached balcony and very clean and well appointed bathrooms. We almost didn't feel like leaving the room to go sight seeing!
The food was great quality - and a thoughtful spread at breakfast. Must mention that Subhash was very attentive and helpful during all our meals there and Pijush from the bell desk were exceptionally helpful!
Overall, a great stay and one I would want to go back to soon as i can!

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shekhar D, Manager at Sandalwood Hotel & Retreat, responded to this review, January 10, 2014
Hello Aparna,

Greetings!!!

Many thanks for making time to upload your review on Tripadvisor. Your review is indeed very special to us as it is from an avid Goa fan who has visited Goa on many occasions & seen what Goa has to offer in great detail.

Your review would certainly go a long way in assisting other prospective Goa holiday planners in choosing to stay with us over a period of time. Looking forward to your next visit to delight you further.

Kind regards,

Shekhar Divadkar
General Manger
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Tehran, Iran
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed November 26, 2013

All the hotel staff are so welcoming and friendly . I had a great time.The hotel was perfect,nature was charming.my friend and I stayed 5 night The beach was clean and less crowded.we have very good memory of sandalwood hotel and Goa. thanks all manager and staff of sandalwood hotel ,thank you so much
I hope to visit Goa again and stay in sandalwood hotel

  • Stayed November 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shekhar D, General Manager at Sandalwood Hotel & Retreat, responded to this review, February 19, 2014
Dear Madam,

Greetings!!!

The Team is indeed grateful to you for uploading your precise review about our property & looks forward to your next visit to delight you further.

Kind regards,

Shekhar Divadkar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Victoria, Seychelles
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 15, 2013

The hotel is situated in a good quite environment, only 2 minutes walk to the beach. All the hotel staff are so welcoming and they make you feel at home. The service is very good. keep up the good work.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shekhar D, General Manager at Sandalwood Hotel & Retreat, responded to this review, February 19, 2014
Hello Julie,

Greetings!!!

We greatly value your short but kind review uploaded on Tripadvisor. The Team looks forward to your next visit to delight you further.

Kind regards,

Shekhar Divadkar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stockton on Tees
Top Contributor
97 reviews 97 reviews
30 hotel reviews
Reviews in 52 cities Reviews in 52 cities
81 helpful votes 81 helpful votes
2 of 5 stars Reviewed November 12, 2013 via mobile

My wife and I started our Thomson tour at this hotel- an overnight stay. We arrived from our overnight flight at about 10.30 am but rooms were not ready till 2pm. Some on our group were accommodated earlier but we waited till 1.30. We were shown changing room but our cases were packed and our departure next day for leg to Delhi left at 5 am with alarm 1 her earlier- on top of 5 1/2 hr time change.
Hotel had no money as it was Diwallhi. This was in spite of airline telling us to get cash on location not at airport.
Room pleasant but no lift to room on 2nd floor. Pool adequate. Small nearby private beach flanked by other properties with their own Diwalli parties and offensive security staff in the uniform of a well known UK security firm.
It was not the hotel's fault that a noisy night was guaranteed but an attempt to get anything more than a snack at 6.30 pm was avoidable. In not making such provision hotel lost significant custom.
I just did not feel staff understood needs of those like us.
For those staying longer this seems to be a 3 star hotel and may well be adequate for those seeking such accommodation which is used by Russian tour operators.

Stayed November 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shekhar D, General Manager at Sandalwood Hotel & Retreat, responded to this review, November 13, 2013
Dear Sir,

Greetings!!!

We thank you for choosing to stay with us and assure you that we value the business of every guest staying with us. We have noted your concerns expressed in the review uploaded on Tripadvisor.

Our advertised check in time is 2 pm & check out time is 12 noon. If the room is required to be made available on arrival then it needs to be booked so a day in advance. You will surely understand that we are not able to force occupying guest out of their booked rooms prior to the advertised check out time. Where rooms are available we have offered to the guests on their arrival without applying any additional charge & you yourself have been a witness to this. Unfortunately we did not have any vacant rooms available to offer as it was a festive period with almost a full house on hand. We certainly understand that you have started the day rather early & so also that you once again have an early morning check out but despite this it would have been best if the room required at check in on arrival were to have been booked from the previous day. It would have only added to your comfortable stay.

The In Room Dining Menu has a All Day Long section comprising sandwiches, burgers, pizzas, fried chicken, fish n chips, veg & non veg Indian mini meals. Meals however have their fixed service hours as is the standard practice across hotels. We will certainly make sure that this information is briefed to down line service associates so as to service the Guest requirement through the day. We sincerely regret any inconvenience caused due to the arrogant attitude of the security staff of the adjoining property.

We look forward to you offering us an opportunity of a longer stay so as to enable us to exhibit the warmth of our hospitality for a memorable stay with us at Sandalwood in Goa.

Kind regards,

Shekhar Divadkar
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, Delhi, India
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 12, 2013

The hotel is really a good one with perfect food served with punjabi taste. The staff is very good and friendly. Overall 5 star.

Location and beach was a bit of disappointment for us, but is kind good who needs peace, you wont find any crowd, Location can get sandalwood one star less but otherwise everything was perfect.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shekhar D, General Manager at Sandalwood Hotel & Retreat, responded to this review, February 19, 2014
Hello Rahul,

Greetings!!!

Your short & kind review is precise & the Team sincerely thanks you for making time to upload it on Tripadvisor. It is indeed going to be a big help in pointing other prospective guests who are planning a Goan Holiday in the near future.

Looking forward to your next visit.

Kind regards,

Shekhar Divadkar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hyderabad, India
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 10, 2013

The location was lovely, very quiet and close to their owned private beach. Very neat all around the Resort, and staff were extremely courteous and eager to help and guide. Breakfast was sumptuous and tasty. (Though wish Maple Syrup instead of Honey was available with Pan Cakes). Had only one Dinner and no lunch at all during our stay. The service was prompt and food was quite tasty.

Overall it was a pleasant trip, and worth repeating in future.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shekhar D, General Manager at Sandalwood Hotel & Retreat, responded to this review, February 19, 2014
Dear Ashok,

Greetings!!!

Many thanks for your short & kind review uploaded on Tripadvisor. We at Sandalwood are indeed grateful & look forward to your next visit to delight you further.

Kind regards,

Shekhar Divadkar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Sandalwood Hotel & Retreat

Address: Vainguinim Valley, Vainguinim 403004, India
Location: India > Goa > Vainguinim
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #1 of 1 hotels in Vainguinim
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sandalwood Hotel & Retreat 3.5*
Reservation Options:
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Also Known As:
Sandalwood Hotel And Retreat
Sandalwood Hotel & Retreat Goa/Vainguinim

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