We found the hotel on the internet and chose it because we were impressed by the view on the pictures. I`m sure it was the right choice because what we saw there perfectly matches with the description.
The staff was extremely helpful. At the arrival to Majorca we found out that our air company (Vueling) lost our luggage. There is no use to describe our feelings at the moment. So, we arrived at the hotel without our luggage and very disappointed with the accident.
At the reception desk we were greeted by Magdalena Vives whose help we appreciate so much and want to thank her one more time, since she did all the best to solve our problem. She was very sympathetic and quickly took measures to help us. She checked on the internet that our luggage was in Barcelona, called to the airport the next day and told us when the luggage would arrive to the hotel. The day when the luggage was brought back we were out of the hotel. So, Magdalena called us on the phone and stroked us down saying that the luggage is at our hotel room and everything is ok, so that we may relax and do not worry about that any more. Another hotel employee, Chicho (unfortunately, I do not know his last name), lent us his personal charger which was really important since our cell phones` batteries ran down.
All that and many other moments showed us that the personnel of the hotel are highly qualified and attentive and it was a real pleasure to stay at the hotel.
Now, about the hotel itself. It is necessary to mention the hotel area: it was something unbelievable! The place where the hotel is located is really unique. It is remote, so the atmosphere is very relaxing and romantic. There are a lot of beautiful flowers, the garden is well-groomed, there are pine-trees along the beach which shadow (so, there is no need to hide under umbrella). There is a picturesque road to the hotel and there is a Cap Formentor on the way to the hotel where many tourists come just to enjoy the unforgettable view.
We also liked the buffet very much. We had breakfasts and dinners at the hotel and every day we were more than just satisfied with a large choice of dishes, including meat and fish, salads and desserts.
To conclude it all, I can say that if I have a chance, I`ll come back to Barcelo Formentor again.