This hotel was very nice. The staff was extremely helpful with all of our questions about getting around the city. They provided a free shuttle when we needed to go somewhere. The lobby area had light dinner & drinks on the weekend evening and the continental breakfast was above average. The only downside with this hotel would be if you wanted to get an authentic Mexican travel experience - this is not it. This is American in Mexico - but it is a good base for exploring and a very safe, clean place to stay. We were able to walk from the hotel to a couple different bars and restaurants (also americanized).