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“Nice and comfortable hotel” 5 of 5 stars
Review of Holiday Inn Hotel & Suites Chihuahua

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Holiday Inn Hotel & Suites Chihuahua
3.0 of 5 Hotel   |   Calle J. Escudero | 702 Col. San Felipe, Chihuahua 31240, Mexico   |  
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Ranked #5 of 21 Hotels in Chihuahua
Sao Paulo, SP
Contributor
18 reviews 18 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
“Nice and comfortable hotel”
5 of 5 stars Reviewed June 8, 2014

Beautiful hotel in Chihuahua with good rates. The rooms are just like large apartments with bedroom, TV room , kitchen , closet and bathroom. Suitable to travel with family. Organized parking area and your car stays right at your door.
It is very spacious and elegant. The hotel staff is very attentive, helpful and courteous.
Although it is not so far from downtown and main restaurant areas, there is a good restaurant inside the hotel with fast and cheap service. They also offer complimentary happy hour drink in the evening served with snacks.

Room Tip: All rooms are good
See more room tips
  • Stayed May 2014, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gabytw, General Manager at Holiday Inn Hotel & Suites Chihuahua, responded to this review, July 1, 2014
Thank you for taking your time on your nice review. We do our best to make your stay as pleasurable as possible.
It would be a great honor to have you stay with us again in a near future.
It is our goal to make you feel at home away from home.

King regards from all of our staff.

sincerely,

Gabriela Terrazas
General MAnager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

45 reviews from our community

Traveler rating
    23
    15
    4
    2
    1
See reviews for
9
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15
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • French first
  • Italian first
  • Spanish first
  • Any
English first
Frederick, Maryland
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 19, 2014

Many U.S. travelers (or potential travelers) are worried about their safety in the State of Chihuahua. Arriving at this hotel before going anywhere else calmed any unrest I may have had. the parking lot is gated with friendly security guards there 24/7. It was almost like an oasis community - beautiful landscape, stone lot, villa-style rooms, and more.

the location is right in the center of the historic district - within walking distance of multiple restaurants, shopping, the cathedral square and more. The desk personnel spoke perfect English and were very accommodating to any and all guest needs. On a limited basis they can even change dollars for pesos.

All rooms are suites, complete with kitchenettes and full-size refrigerators. they also include easy-to-use wall safes for valuables that are big enough for a couple of laptops, money, jewelry and more. Housekeeping service is very good and all staff members are friendly. If you choose to stay in, there are LOTS of Spanish or English channels to choose from on the HDTV. Internet service is included for up to two devices per room - and if you have more devices they will accommodate you.

Each morning, breakfast is included at no extra charge. And it's not the carb-fest of most Holiday Inns. The chef makes YOUR breakfast as YOU want it - eggs, pancakes, sausages, or just about anything else within reason. And the food is absolutely PERFECT. The service is great as well. Tipping is not required but 20-50 pesos ($1.50-$4.00 U.S.) makes them VERY happy and is much less than one would pay for such a wonderful breakfast elsewhere.

Each evening, happy hour is also included at no charge. Snacks are out along with beer, tequila, soft drinks, etc. Don't plan to eat dinner there though. Snacks are limited in quantity and quality, but having a couple of drinks while playing pool, listening to music or watching TV is a good warm-up or ending to an evening. Again, tipping is not required but it is appreciated.

All in all, Holiday Inn Hotel & Suites Chihuahua is better than just about any IHG hotel in the states - and is even better than many resort hotels around the world. Safe, secure, warm and a good place to start or end your day!

  • Stayed January 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gabytw, General Manager at Holiday Inn Hotel & Suites Chihuahua, responded to this review, January 20, 2014
We are more than delighted to read your great reviews on our property.
The message will be passed along so all of our personnel can read it.
These are the kind of complements that keep us going with a smile on our faces.
We would love having you again with us in a near future and remember this is your home away from home.

Best regards,
Gabriela Terrazas
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Queretaro, Mexico
Senior Contributor
36 reviews 36 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed January 3, 2014

We just stayed here for our Christmas vacation and I can tell you that everything was simply . I am attaching pictures of our very nice and ample room for you. I was pleasantly surprised to find that the hotel came with every possible amenity: fridge, microwave, coffee machine, ironing machine and board, AC, a big TV, free WiFi, and even a safe. Also, the times that we contacted the hotel's staff they were always very pleasant and helpful. We ordered room service for breakfast (it's free at the buffet but we weren't about to wake up early on our vacation!) and it was delicious. I am also attaching pictures of it for you.
I would highly recommend this hotel for anyone visiting Chihuahua.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gabytw, General Manager at Holiday Inn Hotel & Suites Chihuahua, responded to this review, January 6, 2014
In behalf of all of our staff we would like to thank you for your great comments regrading your stay with us.
Please remember that this is your home away from home and we would be honored to have you stay with us again in a near future.

Thank you agaiin and have a Great 2014!

Sincerely,
Gabriela Terrazas
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amsterdam, The Netherlands
Top Contributor
115 reviews 115 reviews
44 hotel reviews
Reviews in 62 cities Reviews in 62 cities
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed November 3, 2013 via mobile

We stayed over for business and found the location comfortable with very friendly service. The hotel rooms are clean and are equipped with wifi and kitchen.

The hotel operates a free shuttle service to your restaurant and place of work or the airport. Also the food during the happy hour is complementary and taste great.

Would highly recommend when you are in Chihuahua.

Stayed October 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gabytw, General Manager at Holiday Inn Hotel & Suites Chihuahua, responded to this review, November 4, 2013
Thank you very much for taking your time in writing these nice comments.
We are very happy you had a pleasant stay with us.
Please know that this is your home away from home, we are here to listen to your comments and would love to have you back any day.
Sincerely,

Gaby Terrazas
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ensenada, Mexico
Top Contributor
54 reviews 54 reviews
14 hotel reviews
Reviews in 19 cities Reviews in 19 cities
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed July 12, 2013

Went to Chihuahua for a week recently when every hotel (I mean every hotel because I called and scoured the web) was booked. We quickly discovered the Mexican Track Nationals were taking place in town and thousands were in town for the track events. We were able to get one night at this property only because we are IHG members and wished we could have stayed for the entire week.

Grounds are immaculate and a nice escape from the bustle of the city (which the main downtown is only a 5 minute stroll away) with all its sounds and activity. The pools (both indoor and outdoor) were in top condition, the public areas always clean and decorated with look of modern, and the rooms were ample.

The beds were what you expect from the updated Holiday Inn brand. The linens were superb as well. Often when we travel in Mexico some hotels don't offer the same level of bedding and mattresses we are familiar at properties in the States. This is not the case for this hotel ... same beds and linens. This makes for a very comfortable night stay.

The rooms are configured a little differently and not many plugs available around the rooms like you would hope ... but then the building is older property that was probably purchased and gutted with Holiday Inn standards.

We would certainly stay here again if traveled warranted a return to Chihuahua.

Room Tip: All the room locations are good and quiet. You could probably request an upstairs room overlooking p...
See more room tips
  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gabytw, Gerente at Holiday Inn Hotel & Suites Chihuahua, responded to this review, July 13, 2013
We would like to Thank you for taking time to write these wonderful reviews of our property.
These comments are the best reward we can get and puts a smile on our face here at the holiday Inn & Suites Chihuahua.

It would be a honor to have you back with us anytime. Thank you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Playa del Carmen, Mexico
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed May 7, 2013

The rooms are lovely and large with a flat screen tv and a kitchenett with all the modern necesities. There is an outside and indoor pool which great if you have time to enjoy them. The free breakfast included is great and the service is excellent as on our departure on a Sunday morning they especially opened up the kitchen early for us to have breakfast before we left for the airport. If you are looking for a modern hotel with friendly staff and great service i would definately recommend staying here.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gabytw, General Manager at Holiday Inn Hotel & Suites Chihuahua, responded to this review, May 10, 2013
Thank you very much for your nice review.
These kind of comments are the ones that keep us going and enjoying every minute of our work here at the Holiday Inn & Suites Chihuahua.
It was a pleasure serving you and hopefully will not be the last time.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Menlo Park, CA
Top Contributor
111 reviews 111 reviews
72 hotel reviews
Reviews in 67 cities Reviews in 67 cities
198 helpful votes 198 helpful votes
5 of 5 stars Reviewed January 28, 2013 via mobile

I'm laughing because I had the same problem as a previous poster with the reversed hot and cold water faucets in the shower. It was the only issue we had. The suite was well laid out. The beds very comfortable. The club bar had an amazing happy hour. The staff was very helpful and had a taxi waiting for us when we were ready to head to the airport. The location isn't really walking distance to the center of town but the cab ride is short and reasonable.

Stayed January 2013, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gabytw, General Manager at Holiday Inn Hotel & Suites Chihuahua, responded to this review, January 30, 2013
We truly appreciate your review. Thanks for taking your time to post. We have installed small vinyl signage in an effort to try to make the faucet issue clearer.
We would love to have you back at our hotel.
Thank you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Hotel & Suites Chihuahua

Address: Calle J. Escudero | 702 Col. San Felipe, Chihuahua 31240, Mexico
Phone Number:
Location: Mexico > Northern Mexico > Chihuahua > Chihuahua
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 21 Hotels in Chihuahua
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Hotel & Suites Chihuahua 3*
Number of rooms: 74
Official Description (provided by the hotel):
Totally relaunched, this beautiful hotel is located in a quiet residential area, 5 minutes from downtown. Disconnect yourself from the daily stress and enjoy the most pleasant stay in Chihuahua City. ... more   less 
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Also Known As:
Holiday Inn Hotel And Suites Chihuahua
Holiday Inn Chihuahua
Chihuahua Holiday Inn

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