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“very good service” 4 of 5 stars
Review of Ramada Encore Chihuahua

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Ramada Encore Chihuahua
2.5 of 5 Hotel   |   Periferico de La Juventud 5700-3 | Citadela D1 Life Style Center, Chihuahua 31114, Mexico   |  
Hotel amenities
Ranked #3 of 22 Hotels in Chihuahua
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112 reviews from our community

Traveler rating
    63
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    10
    4
    8
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • French first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed August 4, 2014

Clean, yes. Not the most comfortable bed. Terrible water pressure. LOUD. The noise from the air conditioner, the outside and the hotel itself makes this place deserve a low rating. I literally slept with earplugs and was still woken up continually by the noise. Brutal.

  • Stayed August 2014, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tlaloc M, General Manager at Ramada Encore Chihuahua, responded to this review, August 7, 2014
Dear Guest,

Thank you for the feedback, I am sorry to know you were not able to sleep well due to the noise of the outside restaurants and the A/C. Due to the extreme temperatures in Chihuahua we need to have A/C and Heater in the same machine, we are aware that some sensitive guest might hear it loud, please accept an apology for that.

I hope you give us the opportunity to host you back in the future so you can enjoy what most of the travellers recognize on us... the Quality of our Service.

Cordially yours,

Tlaloc Monsivais
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mexico City, Mexico
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 22, 2014

It was a great stay based on kindness of all employees and some of them made an extra effort for us to achive a very pleasant stay. The location of the hotel is superb and the área very secure, ideal for walk around at evening/night and enjoy many food and coffees outlets. Italo Di Censo

Room Tip: Regular twin bedded room very balanced with the furniture and space.
See more room tips
  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tlaloc M, General Manager at Ramada Encore Chihuahua, responded to this review, June 24, 2014
Dear Guest,

Thank you very much for your kind comments, they push us and they encourage us to keep on working on the daily basis for all the travellers. Thank you as well for pointing out our location and the secure environment you felt, I am very positive this comment will open all the travelers the opportunity to travel without worries, besides the convenience of being surrounded by 10 restaurants and casino just walking distance.

Finally I couldn't agree more with your room tip; we have always considered the balance even since the hotel design.

It will be my pleasure to host you back personally in your home away from home.

Warmest Regards,

Tlaloc Monsivais
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chihuahua
Senior Contributor
34 reviews 34 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed May 6, 2014

It's obvious the hotel is fairly new. Stayed here for a weekend with friends. Loved the building, the staff was very friendly, but very slow, starting from check-in, which took me at least 20 minutes or longer. I mean sure, apparently I got the last two available rooms, but if they know they will be so booked, get more staff. Happy hour was a total waste. It was from 6 to 8, and we got one drink, and that's only because we went and asked for it, since there were none left... and this was at 6:50 p.m. We asked for more drinks, then waited an hour, and never got any.
The room is nice, the bed very comfy. I wouldn't mind it if the rooms were a little more sound proof though.
Summary: I would stay again, but would expect better service.

  • Stayed May 2014, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tlaloc M, General Manager at Ramada Encore Chihuahua, responded to this review, May 13, 2014
Dear Guest,

Thank you for your feedback, we have worked with our Front Desk Manager and Executive Chef in order to improve the opportunity areas you mentioned. Regarding the "sound proof" I am pleased to announce you and all the travellers that we are remodeling some rooms by adding carpets (which reduce 95% of the noise) and also changing the hotel color's and art décor in rooms, you will experience the difference and there some photos will be available shortly!!

I will be pleased to welcome you back so you can enjoy our renewed rooms and the improve we had in our service based on your comments.

Warmest Regards,

Tlaloc Monsivais
General Manager
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Bayer
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed April 9, 2014

The hotel looks rather nice and fancy, but this just seems to be the upper surface, below its all cheap stuff and partly you can already see the wear.

I am in the hotel for 4 days, but I should have changed after 1 night - don t get me wrong, you can sleep there, its clean - but thare is no spirit in it. Its all just design for looking at - nothing more.

Staff is ok - bartender takes ages to mix a drink or present bill. No Vodka Martine available due to no Marini....

breakfast is very small and I felt somehow like in countryside France (just 1 marmelade and toasty bread) here we have in addition some cut melon and some scrambled egg and hot beans.... I would have expected far more.

I will not go to it again.

  • Stayed April 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tlaloc M, General Manager at Ramada Encore Chihuahua, responded to this review, April 21, 2014
Dear Guest,

Thank you for your feedback, I am very sorry to learn you stay wasn't as nice as you expected. I can understand you might not like the hotel´s design as it is completely different, however we have taken actions with our F&B Manger; in the bar in order to have the most demanded liquors and beers and on the other hand in the breakfast, just please notice we feature the American Breakfast (it is not a buffet)

If you have the chance to come back to Chihuahua and you give us the opportunity to host you back, I will be pleased to welcome you personally and also offer you a free up-grade to our Executive Floor.

Cordially yours,

Tlaloc Monsivais
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 22, 2014

Ramada Encore is a nice hotel with trendy decoration and great location to the main city places. The atmosphere is romantic and relax. Just be careful because some rooms have internal door that comunicates with the next room, but fortunately the staff was very nice and changed us to another room. Additional, would like to mention that if you'll sleep after 8 am, you'd better put the "do not disturb" signal out of the door, otherwise, the cleaning lady will be knocking the door every hour after 8 am.

Stayed December 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tlaloc M, General Manager at Ramada Encore Chihuahua, responded to this review, January 26, 2014
Dear Guest,

Thank you for your nice comments about the hotel's décor, location, atmosphere, and our most valuable resource: Our Staff!! We are committed to offer the best service for all the travellers. On the other hand I appreciate you have mentioned the "do not disturb" signal out of the door, as this is something very common in all the hotels; thank you for sharing this to all the travellers!

I hope to have the opportunity to welcome you back in your home away from home.

Warmest Regards,

Tlaloc Monsivais
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ramada Encore Chihuahua

Address: Periferico de La Juventud 5700-3 | Citadela D1 Life Style Center, Chihuahua 31114, Mexico
Location: Mexico > Northern Mexico > Chihuahua > Chihuahua
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #3 of 22 Hotels in Chihuahua
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Ramada Encore Chihuahua 2.5*
Number of rooms: 122
Official Description (provided by the hotel):
Located in the newest and trendiest zone in town “CITADELA LIFE STYLE CENTER" a business district surrounded by more than 7 different restaurants, with special discounts, to choose, coffees, shops and casino, 10 minutes away from the main industrial parks, "fashion mall" and 15 minutes away from Downtown, Ramada Encore Chihuahua Hotel takes on a unique lifestyle hotel concept for the “always-on-the-go” business and leisure travelers. Ramada Encore has 118 stylish ensuite bedrooms, 4 spacious junior suites, 3 modern purpose built meeting room and a gym with the best view of town. All guest rooms feature a stylish wooden floored room with modern ensuite wetroom & power shower, free high-speed internet access, ipod clocks, work area, direct dial telephone, tea/coffee facilities, hairdryer and 32" flat screen TV. Overall Ramada Encore Hotel is the perfect choice for leisure or business travelers offering a place to relax in style and comfort at a reasonable price. ... more   less 
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