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“Serious Health & Safety Concerns!” 2 of 5 stars
Review of Queen of Montenegro

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Queen of Montenegro
4.0 of 5 Hotel   |   Narodnog fronta bb, Becici 85315, Montenegro   |  
Hotel amenities
Ranked #3 of 7 Hotels in Becici
London, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Serious Health & Safety Concerns!”
2 of 5 stars Reviewed September 10, 2013

Had we not had a power cut midway through our stay, this would be a very different and much more positive review, and had our Tour Operator (Balkan) been more understanding when we complained upon our return, then this again would be significantly more positive.
In general we were happy with the hotel: food was excellent, rooms OK, hotel was clean and until the power cut the only negatives were the lack of sunbeds by the pool (unless you got up 6.30am) and not enough waiting staff in the bar in the evening - neither enough to ruin a holiday.
The power cut however changed things: there was no back up power (we were told that the generator hadn't been tested for a few months (!!) and this meant that there was NO EMERGENCY LIGHTING in the corridors or stairwells. As this happened at 10.15 at night, we had one of our children with us, with the other already back in the room and so had a very anxious trek back to the room in pitch black, trying to avoid obstacles like closed firedoors and fire extinguishers propping doors open - fortunately with no trips or falls.
When we eventually got back to our room there was not only no power (and hence no AC) but also no water. The lack of AC meant that we had to keep the outside door open which in turn meant much road noise so no sleep. Power was eventually restored in the early hours.
I complained to Toncek (GM) the next day, with particular emphasis with what would happen in a fire, and whilst he was understanding, he could not actually reassure me that this would not happen again (although he did send some fruit and cake to our room as an apology).
We did have a few more power glitches during the remainder of our stay and each time brought a minor panic on how I would get my family safely out of the hotel - clearly not the best frame of mind to relax on holiday!
I have since formally complained to both Thomson and Balkan Holidays and been assured that Balkan carry out H&S audits to ensure that this sort of thing doesn't happen. This is laughable because it DID happen and despite 3 letters now, they still insist it is safe (even though I sent pictures!).
In summary, this ruined what would otherwise have been a good holiday and we will certainly NEVER book through Balkan Holidays again.

  • Stayed August 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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294 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Senior Reviewer
8 reviews 8 reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 9, 2013

We enjoyed our stay at the Queen of Montenegro. The room was big and clean and we had a small balcony which was nice to sit out on in the early evening. The pool was very large and partially indoors. It would have been better if there had been more loungers round the pool as these got taken quickly and then there were only deck chairs left. We opted for half board option as it was inexpensive - not something we would normally do. It was a buffet which was very busy at times but the range and quality of food was better than we expected and we had some decent meals. Overall service was ok but a bit patchy. Somehow this hotel just lacked something for me - perhaps it was just too big and soulless.

  • Stayed September 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Senior Reviewer
9 reviews 9 reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed August 27, 2013

I stayed there with my family for 6 nights.
The hotel is very clean and pleasant but there are few things that must be changed/fixed:
1) The tv's in the rooms are literally 15'' monitors
2) Although it is private beach the chances to site first row are slim. In general you have to pay 10Euro for two beds and then there is a way (which I could not figure it out even after talking to the GM) that the beach team will keep you a sit in the first row EVEN if they are a NO SHOW.
We had couple of incidents that we know for a fact that the sits in the first rows were not used for hours and when we asked to sit there (because we have small kids and we want to keep an eye on them while they are playing around the water) we were declined by the beach team. When I claimed to know the reason, they found it very funny and even they had a small incident with my 4 y/o kid.

So to summarize, I think the hotel by it self is not bad at all, without the beach policy and incident I would have given it higher rating.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Hull, Yorkshire
Top Contributor
106 reviews 106 reviews
23 hotel reviews
Reviews in 29 cities Reviews in 29 cities
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed August 26, 2013

Fantastic choice!! We had originally booked the Avala resort in Budva for a weeks holiday but after having read many poor reviews on here we decided to pay extra to stay at Queen of Montenegro and we are SO glad that we did! As soon as we arrived we were made to feel welcome and the reception area and front of the hotel are really nice.

Our room on the fourth floor was ideal, a short walk to the lift, the balcony overlooking the mountains and the room itself was clean and exactly what we expected, The air con worked quickly to cool the room which was much needed in mid August! The beds were comfortable and the rooms were so quiet. I would advise anyone staying here that you should not go out onto the balcony and shut the door as there is no handle on the outside (this is clearly stated in the door). The reason I mention this was that both of our neighbours manage to lock themselves out, however both times when we rang reception for them, staff came very quickly to 'release' them!

The location of the hotel is ideal. To get to the sea front and harbour in Becici, you have to go down a fair few steps, however the design makes them un-intimidating. Once on the seafront there is a range of bars, restaurants and souvenir shops. The hotel also has a beach directly at the bottom of the steps, which looked to be the best kept along the sea front. It costs ten euros for two sunbeds and an umbrella which is in line with others (although some charge 7 euros). The beach bar is lovely and service was prompt. The hotel itself is very close to the bus stop. You can catch buses to Budva for a euro here, also some tour companies also collect from here for day trips. On returning home (at night), the hotel has a convenient yellow, crown on the roof which stands out, showing when it is your stop!

There is a supermarket at the gates of the hotel which sells very cheap water etc. There is a sign in Reception stating that food and drinks must not be brought into the hotel, however we brought water in everyday and were not stopped. I simply think that the hotel states this to keep it in a nice condition rather than pizzas and sticky drinks being brought in.

We paid for a half board option at the hotel and found that the food at both breakfast and in the evening were very good. There was a good range of food in the buffet style restaurant. The food was fresh and was refilled constantly. The waiters were polite and efficient. There were obviously a lot of people dining however we never had to queue nor was the restaurant dirty, tables were cleared immediately.

We spent several evenings in the hotel bar, sitting in the outside area which really was lovely. There was a range of entertainment, singers, dancing - some of the songs made us laugh as they were very outdated however the entertainment wasn't intimidating and a relaxing evening could be had. We particularly enjoyed listening to 'Anita' on Saturday evening, when she played the piano and sang-her choice of songs and voice helped us to have a lovely relaxing evening. Service was usually prompt and waiters circulated all evening to serve more drinks.

Overall we had a wonderful holiday in this beautiful hotel (we also liked the fact that a national TV station chose this hotel to film its breakfast programme from each morning!). We would definitely recommend anyone to stay here especially if a relaxing holiday is what is required!

Other recommendations: definitely visit Budva and Kotor (buses can be caught from the main station in Budva for 3 euros, it's wise to get a taxi from the hotel for 7 euros to the station as it could be tricky to find - the station is certainly an experience with it's dance music being played to waiting passengers!) Also spend an evening or two wandering down the sea front in Becici stopping for a drink in one of the harbour bars, we sat directly next to the clear water watching the sunset. Try to visit Albania, we went with a tour operator in Budva (as our Thomson booked trip was cancelled) and experiencing Tirana was certainly different but enjoyable.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lyneham, England, United Kingdom
Top Contributor
62 reviews 62 reviews
18 hotel reviews
Reviews in 32 cities Reviews in 32 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed August 24, 2013

We stayed 4 nights here, at the end of a tour of the Adriatic Coast and were very impressed with all aspects, particularly the service and standards in the terrace bar and restaurant. All parts of the Hotel are modern, clean and fresh. The pool and terrace facilities are excellent. This is an ideal location to relax and enjoy good food and drink at reasonable prices. Bar and restaurant staff were particularly attentive. The bedroom was a good size, with sea view balcony, effective air conditioning and good bathroom. Very good value for money and would definitely recommend to others.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Senior Contributor
35 reviews 35 reviews
19 hotel reviews
Reviews in 25 cities Reviews in 25 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed August 12, 2013

+ Great Location and views.
+ Nice swimming pool and Jacuzzi setup with great views.
+ Good breakfast
+ Clean bedrooms and restaurant.
+ Large lobby
- Lobby always smelling food cooking.
- Very narrow bedrooms with a tiny TV
I suggest they change the wall color of the bedrooms to give it a little more life; maybe a light grey-beige....

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whitstable
Contributor
16 reviews 16 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed August 7, 2013

Our first impression of the hotel on arrival at the reception was that it was a very stylish, modern hotel and we checked in with no problems. Our room was at the end of a corridor on the 4th, away from the lifts overlooking the front of the hotel - it has to be one of the quietest rooms we have ever stayed in! The bathroom was impressive and the room was well equipped but with perhaps a bit too much furniture as there was only a narrow gap between the end of one of the beds and the cabinet containing the mini-bar. The room was spotlessly clean and the bed extremely comfortable. The TV was a bit small but, with only Sky News and CNN channels in English, this was not too much of a concern. The one thing lacking was Wi-fi in the room which, for an iPad user, was a bit of an inconvenience. Wi-fi could be accessed in the reception and bar area but even then we had to ask at reception for a password rather than obtaining automatic connection. The first notice we saw when walking into reception was requesting guests not to bring food and drink into the hotel from outside but, with a mini market right across from the entrance of the hotel selling water and soft drinks at a fraction of the price of the mini-bar, we did buy our drinks there for the room.

The pool was a bit on the small side but, probably due to the bad weather we had during the first week of June, it wasn't that crowded. However, there were not that many sunloungers and most days we had to sit on uncomfortable deckchairs which hurt the undersides of our arms after a while. Towels were provided at the pool but you had to leave a EUR10 returnable deposit for each. The quality of the towels suggested that a replacement would have cost less!

The hotel has its own private section of beach which was accessed by a footbridge across the main road with steps leading down to beach level. There was a charge of EUR10 per day for 2 sunbeds and an umbrella, which was reduced by half in the low season. There is a cafe at the beach and we had reasonably priced pizzas there for our first lunch. We visited a couple of days later but didn't stay as maintenance work was being carried out on the upper level which was extremely noisy. It was also crowded inside as it was raining and we could not stand the cigarette smoke from other customers. There was still a lot of maintenance being carried on at other properties along the seafront with some bars and restaurants still to open for the season.

We stayed half-board and used the buffet restaurant for breakfast and dinner. The breakfast selection looked extensive but was filled with salads and cakes which we found odd. The only pastries were croissants and there did not appear to be a toaster. Fresh eggs could be cooked to order (fried, omelettes, etc) if you were prepared to wait. The orange juice from the machine was a bit hit or miss, depending on the levels of concentrate, and my husband found the tea and coffee pretty much undrinkable.

The quality of the food for dinner was not as good as I was expecting. The first night I tried roast lamb which consisted of bones covered in fat and hardly a trace of meat. The desserts were ok but you were made to feel a bit of a glutton by the person serving the ice cream if you wanted more than one scoop!

When we first asked a waiter in the bar area for a menu for lunch we were informed there was not one and we would have to go to the beach cafe. This was inconvenient as it was raining. When we came back to the hotel later that afternoon we found guests eating lunch in the bar area! Obviously something got lost in translation. We ate lunch at the bar a couple of times during our stay and it was reasonably priced with good sized portions. The bar also sold slices of gateaux and cheesecakes and we did indulge in these most days.

Montenegro is still a developing country and the location of the hotel was a bit run down and tatty. We had stayed in Makaska, Croatia, a few years earlier and found that to be much more presentable.

Overall, we were impressed with the hotel but the food and the location did let it down, hence the average score.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Queen of Montenegro

Address: Narodnog fronta bb, Becici 85315, Montenegro
Location: Montenegro > Budva Municipality > Becici
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#2 Family Hotel in Becici
#2 Romantic Hotel in Becici
#3 Luxury Hotel in Becici
#3 On the Beach Hotel in Becici
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Queen of Montenegro 4*
Number of rooms: 233
Official Description (provided by the hotel):
This modern luxurious four-star hotel is located on a beautiful panoramic site in Becici. It is only 4 km away from the Montenegrin metropolis of tourism – Budva. The hotel’s structure includes: 227 rooms, 9 luxurious residents apartments, the main show kitchen restaurant, VIP restaurant a la carte, tavern, bars, beach bar and restaurant, indoor and outdoor swimming pool on a spacious terrace with the most stunning view to the Becici beach, private beach organized and equipped according to the highest standards, wellness center, casino, conference halls and sport field. With its rich facilities, good service and cozy atmosphere, this hotel represents one of the most pleasant places on the Montenegrin coast. ... more   less 
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Also Known As:
Queen Of Montenegro Hotel Becici
Queen Of Montenegro Budva
Queen Of Montenegro Becici

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