The hotel is run badly and the owners were decidedly unfriendly. We felt like unwanted house guests intruding on the owners' private party. Simple requests like using the jaccuzzi were met with eye rolling as if we were putting them out to have to turn on the hot water (the tub takes several hours to heat) And then when we werent ready 3 hours later to get in we got scolded for them heating it for nothing. Did they ever hear of a cover to hold the heat in?
Even if it is low season the paying guests should have use of the amenities just like any other time, and should not be subjected to noise from power tools and etc for upkeep. (weed eaters, welding, hammering should not ruin our time lounging by the pool.) The pool had bird poop on and in it that was not cleaned up for days running.
The rooms were attractive but not nice enough to merit luxury prices in Costa Rica. Basic amenities like shampoo and a room free of ants should be expected. The hotel was in a beautiful location, the rooms were attractive and the food was pretty good. The staff was very nice but overworked and if you wanted dinner you had to request ahead. After 6pm you can't even get a drink at the bar and there is nothing else around there open. Being in this place without a car is not recommended.
Next door Toad Hall (new, friendly, with beautiful new guest rooms and great tropical mixed drinks) is much more welcoming.
We have travelled all over for work and vacation, and found the set up at La Mansion Inn surprisingly sub par.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
We feel very sorry you did not feel happy while at the Inn. We treat ALL our guests in the same way.
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We respect highly their privacy. We only talk with them if they are communicative, And we do everything to give them advice, reserve tours, taxi.
And we are very open minded!
We reserved a car for you for a week, but after 3 days you turned it in. So you were here nearly all the time. We try to do the maintenance when there are no guests and immediately stop making noise when people are around. We will try to do better.
The Jacuzzi is a big hot tub of 10,000 gal. We are very energy saving aware, and turn it on request. And we certainly not did it with eye rolling!
We have regularly that for weeks that nobody asks for the hot tub, so why loosing that energy? The pools are cleaned every morning at 6 AM. Many birds over here like to come any time to drink at the pool. And yes, they let sometimes little poop behind them on the border. We feel sorry about that. This is nature. We will clean now several times a day. Thanks for drawing our attention to this.
In the low season the restaurant LE BISTRO is open from 6:30 AM until 6PM, and on request until later, even up to 10 PM. Drinks are always served until 9 PM. We notice our guests about that. Sorry you missed that information.
Shampoo: the dispenser in the shower is a liquid that combines soap and shampoo. It is written in the welcome book that guests find in their room.
Ants: the small, little ants come from nowhere if some food or sweet is left in the room. That is why we ask that people conserve the food in the refrigerator.
The beds have new SHELTER mattresses and we use 400 threat sheets and the best towels available. Your rate was $ 150 with the 3rd night for free. Expensive for a 4* hotel?
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.