I really wanted to write a good review, but there were too many problems that tainted the holiday.
We stayed at the hotel for our wedding. A small party of 8, we booked a deluxe ocean view.
On arrival, the hotel did not give any indication they knew of our wedding, whether at check-in or in the room. The information we recieved from Hayes a and Jarvis, indicated somebody would contact us on arrival to work through the wedding plans. The following day, we met with their rep, who also did not seem aware of the wedding. We actually had to actively chase them up to ensure they knew of our plans.
The room was clean, maid service excellent but overall fairly 'weathered' and needing refurbishment. Poor TV picture with only half the channels watchable. Room not as advertised; no tea/coffee and no bathrobes. Air-conditioning was fairly antiquated.
Food, overall good. Main restaurant nice, lunch a tad monotonous. Drinks service on the beach is basically non-existent. Drinks themselves were very nice and good range of cocktails.
Spa prices are extortionate. Took 2 days to get hold of a price list. Be aware, your travel agent usually includes a free treatment. You need to ask for this. Gym functional with decent machines. Tennis courts are good. Booking them seemed problematic. Ensure they write the day and time you actually requested. When you pick up the rackets, GET THE KEY. It's a fair walk back when you find the courts locked.
Too cap it all off, we were handed our wedding album with the photos we had chosen on the last hour before departing. We had paid for 36 photos and negatives. We recieved 36 photos and as I discovered at the airport, a random 24 negatives. What terrible service!
Overall, it's a good resort and you'll have a relaxing time, if you're expectations are not too high. If you are planning a wedding and want 4 1/2 star quality as advetised, then you may be a little disapointed.
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- Also Known As:
- Coco Reef Tobago Hotel Crown Point
- Coco Reef Tobago Crown Point
- Coco Reef Resort Tobago