We had some trepidation about our booking here after reading the recent reviews. I can say that in some matters they are factually correct: some refurbishment is needed, especially in the restrooms, and the bedroom decorations do seem a bit tired. But it is a great 4 star beach holiday hotel - and I do on purpose differentiate this from a 4 star city hotel, where my expectations would be somewhat different.
The greatest asset of this hotel is the staff: all friendly, polite and helpful, without exception. They are all well trained to deliver excellent service, despite my perception that they are at times operating under an unnecessarily bureaucratic hierarchical structure!
Good points apart from the staff: excellent food and varied menu options in both restaurants, very comfortable beds, and very pretty and impressive private beach / lagoon area.
What I did not like: self service buffet evenings, and those evenings when only the more formal restaurant was open; the wicker chairs in both the beach bar and the lobby terrace not having cushions, and making them both too low and uncomfortable ( but cushions were available if you asked!); having to get beach towels from reception ( why?); no shower gel in the bathrooms - just small soap bars.
Will I come back -yes, definitely.
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- Also Known As:
- Coco Reef Tobago Hotel Crown Point
- Coco Reef Tobago Crown Point
- Coco Reef Resort Tobago