It all began the moment we stepped foot in the hotel: Our rooms weren't ready. Our group of 6 had to split up - Fine, no problem; that's something that's expected during a busy time in any country. However one room had a leaking AC (which the caretakers had to replace a towel underneath daily) and a leaking tap and one had no telephone.
We were told that when we returned from the beach everything would be sorted out. It wasn't. We waited another hour in the lobby while they switched the beds in our rooms to make space for us to sleep. Still - we did not complain, we're not paying for a 5 star hotel anyway, but we at least hoped we were paying for rooms that could be locked when we left; in both rooms, the sliding back door DID NOT LOCK!!! When we reported this, we were told someone will be sent to look at it. And that's just what they did - look at it. Being all girls we sure felt safe!
When time to leave they had revoked their promise to accomodate us for a couple more hours until our flight left because it has seemed they had overbooked and were getting really busy (and confused). They had us walking back and forth with our luggage unable to figure out where to put us. When we finally did express some upset they decided since we had already paid them we were no long thier problem. We were left with no where to go. This is when we drew the line. When asked for some sort of help of compensation they refused us and stressed out my firend so much that she fainted, fell outside by herself and started vomitting. When asked to call an ambulance, they called the police instead...to get rid of us. The police officers laughed. If they didn't come I'm not sure if we would have been able to say another 30 min to care for our friend until she was able to walk. This was the scariest part; I have never experinced such heartlessness and non-professionalism.
I would like to mention however that the cleaning ladies were caring and helpful. There were also several workers who did extend thier sympathy and who could not do anything about thier manager's decision.
Some people may have had good stay, but I sure as heck didn't!!
Oh, and to top it all off, they phoned us in Canada to ask if we had taken thier beach towels!!!!
- Official Description (provided by the hotel):
- Medium grade hotel facing Store Bay at Crown Point close to the airport and local restaurants. 64 bedrooms - large with twin or king size beds, patio or balcony, cable TV, air-con, mini fridge, en-suite bathroom. Superior and deluxe rooms larger with guaranteed sea views. Bayside restaurant for breakfast, Sunset Bar & Grill for lunches and dinner. Set in tropical gardens with 2 pools, open air jacuzzi overlooking the sea. ... more less
- Reservation Options:
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- Also Known As:
- Tropikist Beach Hotel Crown Point
- Tropikist Beach Hotel And Resort
- Hotel Tropikist Beach
- Tropikist Hotel Tobago
- Tropikist Beach Hotel Tobago
- Tropikist Tobago
- Tropikist Beach Hotel & Resort Tobago/Crown Point