I travel to Tobago every year in either October or November. This is a tradition I have with my family ever since I was very little. In my adult years I have tried to vary the places I stay in Tobago so as to get various experiences in different types of accommodations. I must say that I rue the day I decided to stay at this establishment. It has been the single worst experience I have ever had in Tobago.
I stayed in this establishment in October 2012. The advertisement you see on the internet is very misleading. It paints a picture of a very tropical looking, pristine environment. This is a blatant misrepresentation of the reality which will meet you.
On arrival at the resort, I had to ask my cab driver if he was sure that this was the place called "Tropikist". The place looked like a hell hole from the onset. It was a collection of old buildings with moss and water stains on the walls. the reception area is in a small separate area from the accommodations and the person there in the afternoon was extremely cold and rude.
We were handed our keys and told that our rooms were on the second floor of an adjacent building. We were not offered any porter services (there is none at this establishment). The stairs to the second floor is an outdoor staircase and it is uncovered. It is tiled with very smooth tiles and it was very slippery as rain had fell. No one saw it fit to mop the staircase nor put a wet area sign. There is no convenient railings and I took one look at it and told my husband that I was very uncomfortable staying here. As I had travelled from the UK, I was a bit tired so I decided that I will just try to make the best of it.
As I entered our room I realised that it was average sized but that the lighting was not working. The television is outdated and could not come on till I called the reception to have assistance. I waited for half an hour and no one showed up. I then saw a young man fixing lights outside and asked him to help me. He informed me that the cable stations always gave problems and that it is out of their control sometimes. The odour in the rooms was somehow very fresh. As if the toilets were overflowing or there was some sort of sewage problem. I tried calling reception but no one was answering.
Later on the afternoon, there was some kind of rainfall with lightening. Because of the poor architectural design of the hotel, the balcony of our room started to flood and water began coming into the room. The electricity was then gone after some lightning and there was no back up generator at the hotel. So we were forced to remain in the dark. No one called or came to check on us to see if we were all right.
Around 7pm we were hot and very hungry. We decided to brave the rain and the slippery staircase to go to the reception to find out if the restaurant was open. As we arrived there we encountered the evening personnel having a shouting match with a guest. The guest was explaining that he wanted towels to prevent flooding in his room and she was shouting at him telling him that he needed to apologise to her before she handed him towels. I never saw anything like this in my life!! I was appalled at the lack of professionalism and service I was seeing. I was very afraid that the matter would escalate as the lady behind the counter was clearly provoking the guest. I casually tried to ask the evening personnel if the restaurant was open as we had not eaten since our long flight. Her response to me was that " if I thought she could see the restaurant from where she was". My husband and I who were already wet and cold decided we would venture further into the rain and across the long path to the restaurant.
The staff at the restaurant were actually very pleasant and tried to make the afternoon as pleasant as they could for us. There were other guests at the restaurant drinking and all talking about how mean the lady at reception was. Apparently she had run ins with quite a few guests.
The next day, the power returned. After a very uncomfortable night we just wanted to get breakfast (which was included in our package) and head to the beach. By the way the beach at the hotel is unsuitable for bathing so you need to take a taxi or walk to store bay or pigeon point. The breakfast buffet was extremely small and consisted of about 5 items in total. There was also a cook doing eggs. We asked him for poached eggs and he gave us an omelette. I really do not think he understood us. The omelette is the smallest I've ever seen in my life and he has no meat to add to it to you. I remarked to my husband that I felt like this was an "underprivileged" vacation I was having even though we paid good money for it. The breakfast did not change throughout our stay at the hotel.
I will not recommend this establishment to my worst enemy! I have seen many glowing reviews of it and I am led to believe that the owners or workers themselves are writing them because it is simply not true!!! This hotel is a lawsuit waiting to happen. It is old, outdated and a death trap. Avoid if you are elderly or have young children as it is a hazard waiting to happen.
After leaving this place I wrote an official letter of complaint to my travel agent and the tourism department of the Tobago government as I believe that they should clamp down on this false advertising. This place ought to be shut down.
- Official Description (provided by the hotel):
- Medium grade hotel facing Store Bay at Crown Point close to the airport and local restaurants. 64 bedrooms - large with twin or king size beds, patio or balcony, cable TV, air-con, mini fridge, en-suite bathroom. Superior and deluxe rooms larger with guaranteed sea views. Bayside restaurant for breakfast, Sunset Bar & Grill for lunches and dinner. Set in tropical gardens with 2 pools, open air jacuzzi overlooking the sea. ... more less
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- Also Known As:
- Tropikist Beach Hotel And Resort
- Tropikist Beach Hotel Crown Point
- Hotel Tropikist Beach
- Tropikist Hotel Tobago
- Tropikist Beach Hotel Tobago
- Tropikist Tobago
- Tropikist Beach Hotel & Resort Tobago/Crown Point