We knew we made a huge mistake booking a room at this hotel from the moment we set foot on the premises. Never judge a room by the online brochure. We arrived at the sketchy location at approximately 1 pm and the reception doors were locked even though we could see a woman working at the front desk. After watching us for about 5 minutes, she came to the door and asked if she could help (in French). There appeared to be a major communication gap plus she was very rude and agitated. I showed her our confirmation and she searched her computer, huffing & puffing, groaning & grunting...whatever that means in French! Finally, she broke out in English, stunning both my wife and I. She said she found the reservation and was about to give us the card key. I asked if we could see the room first as we were very nervous about what we were getting into, even though the room was paid for upon booking. Our concerns were confirmed the minute we walked into the room. It was extremely spartan, not much bigger than our bedroom closet and had a foul odour. We tried to explain our concerns but once again, there was a communication gap...ODD! She finally acknowledged our complaint and showed us the exact same room next door with the same odour. We were in a tough spot as it was now well past 1 pm and hotel rooms were very scarce in Bordeaux. We reluctantly agreed to take the room for the confirmed 2 day reservation. The next day I went to the desk at 8 am and was told our room would not be available for the second day, even though we had a confirmed reservation. The manager had a big smile on his face when he showed us the door as if to say "screw you!"
Obviously, we will never book a Premier Classe Hotel again!!
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- Also Known As:
- Premiere Classe Bordeaux Sud - Villenave D'Ornon