The only positive things I can say about this hotel is that it is very clean and the location, in the centre of this (tiny) resort, is handy for the shuttle bus. Otherwise, there are so many negatives that I need to list them. First off, the hotel is noisy - we didn't get one decent night's sleep because all the rooms run off a central staircase so the coming and goings of late-night revellers are a constant disruption, even when wearing ear plugs. As for the late-night revellers (and I mean late night - 2, 3, 4 a.m. and beyond) themselves, the hotel is clearly aimed at the Russian market (all public signs are in Bulgarian and Russian and the staff speak virtually no English) and the other guests' rudeness and lack of common courtesy beggared belief; we were constantly pushed aside, reached over, had doors banged shut on us, forced back into the lift we were trying to exit and generally disregarded by a tide of Russian guests. This is also clearly the market at which the food is aimed (gherkins for breakfast anyone?) - this was the first catered holiday I have experienced where there were several times when I literally couldn't identify any of the meat, and you have to marvel at a chef that can make a choice of four hot dishes on a sliding scale of tasteless to inedible. The vegetables were so over-cooked they were mush, whilst any hint of fresh fruit is immediately scooped up by the plateful by the Russians, whose greed and selfishness (many would pile their plates high only to leave the vast majority uneaten) is mind-boggling (please don't think I'm being anti-Russian, it's just that this is how it was - I'm sure this was not typical of their countrymen and women). The hotel stinks of cigarette smoke (smoking is not allowed in public places like the bar and restaurant but is allowed in the rooms), the restaurant staff seem to be employed to stand around and watch as you try to work out why both hot and cold milk jugs produce scalding hot milk, whilst dirty plates and crumb-laden tables are left to fester. And finally, the staff - as previously mentioned, their English is non-existent so we had no idea that, for instance, we needed the hotel to issue us with tickets in order to use the free shuttle bus (i'm all for trying new languages when on holiday but when the alphabet is entirely different making pronunciation impossible...) . When we arrived at the bus and saw that this was needed, we returned to the hotel, got the required tickets, only to find when we tried to board the bus at the end of a day's snowboarding that we had been given tickets that were one-way! Luckily, the driver was very understanding. Absolutely finally, on arrival the porters refused to leave our room until we had tipped them, despite the fact we had only large-denomination notes. I wouldn't stay here again if it were free.
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- Also Known As:
- Grand Hotel Pamporovo